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- All HBS Web (132)
- Faculty Publications (44)
- 13 Jan 2009
- First Look
First Look: January 13, 2009
majority of closures, however, were the new ventures themselves. Although we do find evidence for the standard story of creative destruction, the most pronounced impact was a massive increase in churning among new entrants. We argue that...
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Martha Lagace
- 01 Jun 2019
- News
City on a Hill
and cultural heritage of eastern Kentucky. By the turn of the millennium, however, financial instability, lack of a strategic plan, and leadership churn had begun to eat away at what had once been a vibrant institution with deep ties to...
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- 01 Mar 2006
- News
Drive-In Nation
this year, of the millions of cars being churned out in factories all around the world, one of them, unknown and unremarked, will roll off an assembly line and take its place in history. Basking under the hot lights of a showroom, or...
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- 01 Jan 2002
- News
Orin C. Smith (MBA '67)
looks pretty tranquil," he says. "But there's a lot of churning going on below the surface. To grow a company as rapidly as we have is unusual, particularly when you consider the fact that our average transaction is less than four...
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- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
is senior editor of Harvard Business School Working Knowledge. [Image: cerro_photography] Related Reading The Right Way to Manage Churn for Maximum Profit Your Customers Have Changed. Here's How to Engage Them Again. Identify Great...
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- 11 Aug 2009
- First Look
First Look: August 11, 2009
their size in their fourth year, while churning entrants were no larger. Our results suggest that the banking deregulations had two distinct effects on the product market. On the one hand, they allowed entrants to compete more effectively...
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Martha Lagace
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
Telesom ZAAD initially made mobile money services free and managers focused on customer acquisition and training employees to effectively explain the service to prospective customers. In addition to gaining indirect revenue from a reduction in customer View Details
- 28 Oct 2008
- First Look
First Look: October 28, 2008
story of creative destruction, the most pronounced impact was a massive increase in churning among new entrants. We argue that creative destruction requires many business failures along with the few great successes. The successes are very...
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Martha Lagace
- 08 Jan 2008
- First Look
First Look: January 8, 2008
distribution, where new startups fail within the first three years following entry. This churning emphasizes a new mechanism through which financial sector reforms impact product markets. It is not exclusively better ex ante allocation of...
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Martha Lagace
- 09 Feb 2017
- News
Turning Disorder into Opportunity
abilities, it makes sense to find a way to integrate them into the workforce, Fieldhouse explains. “Information from our research indicated the employment churn rate for people on the spectrum is extremely high—around 50 percent within...
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Jennifer Myers
- 10 Apr 2006
- Research & Ideas
American Auto’s Troubled Road
this year, of the millions of cars being churned out in factories all around the world, one of them, unknown and unremarked, will roll off an assembly line and take its place in history. Basking under the hot lights of a showroom, or...
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- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer DataUse It
more elusive than ever. A recent McKinsey study reveals that the annual churn in the wireless industry increased from 17 percent in 1995 to 32 percent in 2000. This trend holds true even in industries less susceptible to turnover. In core...
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by Jean Ayers
- 12 Sep 2006
- First Look
First Look: September 12, 2006
that of crowding from above; and the effect of crowding by lower ranked contestants is greatest when there is relatively little race-to-race churn in the rank ordering of drivers. Self-Centered and Other-Regarding Behavior in the...
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Sean Silverthorne
- 21 Oct 2014
- First Look
First Look: October 21
increase in churning entry that does not translate into a sustained increase in the overall level of entrepreneurship. Download working paper: http://ssrn.com/abstract=2506111 Evaluating Firm-Level Expected-Return Proxies By: Lee, Charles...
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Sean Silverthorne
- 07 Mar 2017
- First Look
First Look at New Research, March 7
years and has proven very useful. However, the few studies looking at software architecture and vulnerabilities are limited in scope and findings. We explore the relationship between software vulnerabilities and component metrics (like code View Details
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Sean Silverthorne
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
flavors like Cookies ’N Cream, invented a proprietary process that in 1987 produced the first “light” ice cream, and launched the first line of frozen yogurt sold in half-gallon containers. (Slow Churned ice cream, with half the fat and...
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- 01 Dec 2012
- News
The Accidental Pioneers
Although we were across the river that first year, in a separate environment, we were taught by HBS professors and churned out those cases just like any other B-School student. We got an equal education and were able to compete when we...
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Hanna, Julia
- 06 Dec 2021
- News
New Wave
islands.) But the delays and costs involved nearly killed the company, which survived only with support from the WPTO. Capital expenditures for sources of marine energy are another stumbling block. The equipment that is required to capture tidal and wave energy can’t...
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- 01 Jun 2018
- News
Up by the Roots
dedicated to churning out homegrown entrepreneurial techies, ought to turbocharge the local startup scene. According to Josh Lerner, government also plays an important role in fostering healthy entrepreneurial ecosystems by doing things...
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- 15 Dec 2015
- News
The Year in Ideas 2015
business: Investing in employees keeps churn rates down and distinguishes Hello Alfred in a moment when quantity of transactions often wins out over quality of service. “If we serve our employees well, then the users will be happy,”...
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