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- All HBS Web (79)
- Faculty Publications (17)
- 02 Jul 2010
- What Do You Think?
Is Profit as a “Direct Goal” Overrated?
have observed. Almost to a person, they treat profit as a by-product of other things to which they devote most of their attention, things such as a focused strategy that delivers results to carefully-selected customers while pursuing...
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by Jim Heskett
- 07 Apr 2003
- Research & Ideas
XTV: Xerox’s Attempted Recovery From “Fumbling the Future”
with researchers at PARC. Much of that time was occupied with interviewing prospective customers who had significant problems with document management. For example, a pharmaceutical company that was applying for FDA approval had to manage...
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by Henry Chesbrough
- 15 Oct 2014
- Research & Ideas
Apple Pay’s Technology Adoption Problem
technology, but you really have to line up the complementary assets so all the pieces play with you and they are motivated to make it work. At the end of the day, Apple is going to have to make the economics work for everybody. That is a hard job." Do View Details
- 08 Nov 2010
- Research & Ideas
How to Fix a Broken Marketplace
markets must also overcome the fact that some transactions are considered repugnant, especially in the infancy of an industry. (For instance, life insurance—in which companies essentially place bets on when a customer will die—used to be...
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- 24 Sep 2001
- Research & Ideas
How To Be an Angel Investor
subscribers every month. The system was extremely complicated. Computers were not using the same operating systems so there were a lot of protocol compatibility problems. There were no databases that could be accessed. So the...
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by David Amis & Howard Stevenson
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
Customer Compatibility and Service Performance By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—This paper investigates the impact of customer...
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Sean Silverthorne
- 28 Oct 2008
- First Look
First Look: October 28, 2008
Francisco Ruiz-Aliseda Abstract In their seminal 1985 paper, Katz and Shapiro study systems compatibility in settings with one-sided platforms and direct network effects. We consider systems compatibility...
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Martha Lagace
- 17 Jul 2007
- First Look
First Look: July 17, 2007
shared platform, such as Visa, DVD, or Linux, multiple firms collaborate in developing the platform's technology then compete in offering users different but compatible versions of the platform. This article examines factors that favor...
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Martha Lagace
- 23 Apr 2019
- First Look
New Research and Ideas, April 23, 2019
expression of corporate purpose and guide for decision-making for most publicly owned firms in the United States (and the United Kingdom). I argue that narrowing the compatibility gap between capitalism and justice and reversing declining...
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Dina Gerdeman
- Web
Case Studies - Social Impact Collaboratory
Mission Related Investments (MRIs) to the Ford Foundation’s Board. Many well-respected investors as well as trustees of leading nonprofits had expressed uncertainty about whether MRIs were compatible with a board’s fiduciary duties....
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- 23 Feb 2011
- First Look
First Look: Feb. 23
large exchange pool (although the worst-case cost is very high), while the cost of failing to guarantee individually rational allocations could be large, in terms of lost transplants. We also identify an incentive compatible mechanism....
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Sean Silverthorne
- 08 Oct 2014
- Research & Ideas
Who Is the Chief Sustainability Officer?
improving working conditions in their supply chain, creating better safety procedures, and reaping profits from products that address environmental and social problems. "Regulators and investors are asking for it, customers are...
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- 21 Mar 2023
- Blog Post
Grundfos: Innovation & Inspiration for Sustainable Product Design
circular design to be embedded within its design, engineering, and manufacturing processes so that pumps can be separated and broken down into subcomponents. To enable easier recycling, the company embeds sustainable design, and their product engineering teams work to...
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- 01 Aug 2012
- What Do You Think?
Should CEOs Worry About ‘Too Big to Succeed?’
"called it 'creative destruction'" many years ago, the inevitable result of competition and entrepreneurship at work. Others pointed that whether size and success are compatible may rely on a number of factors. Usman Ghani...
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- 16 Feb 2016
- First Look
February 16, 2016
entrepreneurship play important but distinct roles in stimulating China’s economic development. Download working paper: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=50600 Harvard Business School Case 616-043 Customer View Details
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Sean Silverthorne
- 01 Mar 2012
- News
Get Creative
Traps” (November 2006) and “Block-by-Blockbuster Innovation” (May 2010), along with her books SuperCorp and Confidence. How can companies tap their customers for innovative ideas? Carliss Baldwin Baldwin Firms have a tendency to look at...
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- 16 Dec 2014
- First Look
First Look: December 16
money-maximizing evaluation procedure. Our findings are compatible with a behavioral model of information processing and with the System 1/System 2 distinction in behavioral decision research where people have two distinct modes of...
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Sean Silverthorne
- 09 Feb 2010
- First Look
First Look: Feb. 9
"high-end" firm that is expected to care only for its most quality-sensitive customers can have an advantage in introducing a product relative to a firm that is expected to be more widely altruistic. Download the paper from SSRN...
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Martha Lagace
- 07 Apr 2015
- First Look
First Look: April 7
many users but also multiple types of users. For example, it's not enough that many customers want to book taxis by smartphone. Drivers must also be willing to accept smartphone bookings. Harvard Business School professor Ben Edelman has...
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Sean Silverthorne
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
and a culture that values employees above all and empowers them to excel. Unlike its competitors, Dreyer’s has always insisted on delivering ice cream to grocery stores with its own trucks and drivers to ensure product quality. Early on that meant View Details