Filter Results
:
(63)
Show Results For
- All HBS Web (63)
- Faculty Publications (17)
Show Results For
- All HBS Web (63)
- Faculty Publications (17)
- 09 Apr 2007
- Research & Ideas
Industry Self-Regulation: What’s Working (and What’s Not)?
business customers than at end consumers. There are some that consumers are increasingly seeing, like Fair Trade coffee or "sustainably harvested" labels for seafood. In handmade rugs you can find a number of labeling schemes like...
View Details
Keywords:
by Martha Lagace
- 17 Sep 2013
- First Look
First Look: September 17
Government Inspections: Evidence from Restaurant Hygiene Inspections and Online Reviews By: Kang, Jun Seok, Polina Kuznetsova, Yejin Choi, and Michael Luca Abstract—Restaurant hygiene inspections are often cited as a success story of public disclosure. Hygiene grades...
View Details
Keywords:
Sean Silverthorne
- 25 Apr 2023
- Op-Ed
How SHEIN and Temu Conquered Fast Fashion—and Forged a New Business Model
information technology to directly match consumer demand to dispersed production by a collection of factories in China. This method of reaching customers should inspire any business that provides products or services that come from many...
View Details
- Web
General Management - Faculty & Research
fleets, supply chain challenges leave McIntyre with the dilemma of how to deal with the possible defection of its largest customer because of buses failing to be delivered in time. Citation Purchase Related...
View Details
- Web
Faculty & Research - Global
how to deal with the possible defection of its largest customer because of buses failing to be delivered in time. See all research Global Colloquium for participant-centered learning For senior faculty at...
View Details
- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
more experience with credit cards and thus could use the trade-off information productively. With more data to inform their decisions, these customers went on to spend 19 percent more each month and defect...
View Details
Keywords:
by Danielle Kost
- 08 Sep 2022
- Book
Gen Xers and Millennials, It’s Time To Lead. Are You Ready?
will lead to an integrated life. In 2008, as the financial crash worsened, Sally Krawcheck was fired at Citibank for urging the firm to repay customers for defective investments. She stuck to her values and...
View Details
Keywords:
by Lane Lambert
- 23 Jun 2015
- First Look
First Look: June 23, 2015
competitive dynamics in 644 geographically isolated markets in which a nationwide retail bank conducted business over a five-year period. We find that customers defect at a higher rate from the incumbent...
View Details
Keywords:
Sean Silverthorne
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
and sharing 30,000 repair tips, Xerox saves an estimated $100 million a year through service operations efficiencies. The Eureka analysis also provides important information for new product design.6 Analyzing Employee And Customer View Details
Keywords:
by Amy Edmondson & Mark D. Cannon
- 27 Feb 2020
- Sharpening Your Skills
How Following Best Business Practices Can Improve Health Care
for customers? Consumers Blame Business for Global Health Problems. Can Business Become the Solution? Millions of people have been harmed by cigarettes, defective merchandise, pollution, addiction and other business by-products. now,...
View Details
- 18 Jul 2019
- Lessons from the Classroom
The Internet of Things Needs a Business Model. Here It Is
says, companies need to be clear about what they offer customers, and be prepared to pursue innovative business models to monetize it. Oftentimes, it’s not immediately obvious how connected devices can help make a customer more efficient....
View Details
- 18 Nov 2002
- Research & Ideas
Where Morals and Profits Meet: The Corporate Value Shift
destroy health, wealth, and life itself. The issues span the ethical spectrum: falsified books and records, misleading communications, defective and dangerous products shipped without warnings or information, abusive behavior and unsafe...
View Details
Keywords:
by Carla Tishler
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
volunteer before becoming a successful corporate leader. He and his work partner, Robert Saudek, had to deal with defective solar cells, embezzlement, and an Ebola outbreak before finding a smooth path to lighting and power sources for...
View Details
Keywords:
by Sean Silverthorne
- 22 Feb 2010
- Op-Ed
Tragedy at Toyota: How Not to Lead in Crisis
subject himself to intense questioning by regulators and the media. Then he should make a personal commitment to every Toyota customer to repair the damage, including buying back defective cars. 7: Go on...
View Details
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
"Operational Transparency: Make Your Processes Visible to Customers and Your Customers Visible to Employees" (March–April 2019). Ryan W. Buell: Winner of the 2019 Wickham Skinner Early-Career Research...
View Details
- 22 Jun 2021
- Research & Ideas
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
When the COVID-19 virus spread worldwide and normal life ground to a halt last year, we thought voluntary employee turnover would drop as well. But the opposite happened in one area: Lift outs—a group of workers who defect...
View Details
- 17 Nov 2003
- Research & Ideas
The Business of Babies
defects to their children, single parents, fertile adopters, and "gender selectors" who want a baby boy (or girl) at any cost. "We're not talking about demand for potato chips," said Spar. "This is the kind of...
View Details
- 23 Oct 2019
- News
Understanding Business Firsthand in South Korea
Seoul, Korea, to help inform the marketing strategies they developed for Orion Snack International. The project was the culmination of a required first-year course designed to develop students’ global and cultural intelligence. After a harrowing View Details
- 11 Feb 2019
- Research & Ideas
The Business of Saving the Planet
in domains such as customer service, finance, operations, and business history are coming together to explore the many facets of how sustainability and business management might mix. Here is a sample of that work with implications for...
View Details
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
Discussing examples of how service-oriented organizations deliver breakthrough service, Sasser urged his audience to take a "quantum leap" in their customer satisfaction efforts and to develop strategies to prevent View Details