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All HBS Web
(107)
- News (24)
- Research (55)
- Multimedia (7)
- Faculty Publications (11)
Alan D. MacCormack
Alan MacCormack is the MBA Class of 1949 Adjunct Professor of Business Administration at the Harvard Business School, a member of The Digital, Data, and Design (D^3) Institute at Harvard, and a core faculty member... View Details
- 29 Sep 2015
- First Look
September 29, 2015
patients; however, organizations have struggled to obtain outcomes data from electronic health record (EHR) systems. This study describes how Texas Children’s Hospital customized a commercial EHR system and assembled a cross-functional...
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Sean Silverthorne
- 31 Oct 2017
- First Look
New Research and Ideas, October 31, 2017
heterogeneity in consumer sophistication could explain the prevalence and persistence of misconduct at such firms. Misconduct is concentrated at firms with retail customers and in counties with low education, elderly populations, and high...
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by Sean Silverthorne
- 17 Feb 2020
- Sharpening Your Skills
How Entrepreneurs Can Find the Right Problem to Solve
discovery work to validate the problem or their target customers. While gut feel or personal experience with a problem can be a strong signal there is a problem to solve, without proper product discovery...
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by Julia Austin
- 11 Aug 2009
- First Look
First Look: August 11, 2009
from an online grocer to address this question. In general, we find that as the delay between order completion and delivery increases, grocery customers spend less, order a higher percentage of "should" items (e.g., vegetables),...
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Martha Lagace
- Web
Launching Tech Ventures | HBS Online
Featured Exercises Perform a business model quality assessment Characterize the different types of business models that exist in Startupland 6-7 hrs Module 2 Experiments to Achieve Product-Market Fit Explore the discovery phase of tech...
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- Web
Rock Summer Fellows - Entrepreneurship
based on the clarity and strength of the problem hypothesis, evaluation of current status and milestones, strength of customer discovery findings, clarity and strength of key assumptions, and evidence of...
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- Web
Curriculum - MBA
Field Course: Entrepreneurial Sales & Marketing Startups face challenges with customer acquisition at stages from customer discovery to scaling. This course examines some...
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- Web
Named Fellowship Funds - Alumni
Benvenuti (MBA 1985, MBA 1986) Family Fellowship The Benvenuti Family Fellowship was established through the generosity of Janet Simpson Benvenuti (MBA 1985) and Raynard Benvenuti (MBA 1986). This fellowship will support students who aspire to lead organizations driven...
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- 06 Jun 2016
- Research & Ideas
Skills and Behaviors that Make Entrepreneurs Successful
can include small “lifestyle” businesses, multi-generational family businesses, high-growth, venture funded technology businesses, and new ventures designed to commercialize breakthrough discoveries in life sciences, clean tech, and other...
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by HBS Working Knowledge
- 01 Sep 2023
- News
Money Does Grow on (Family) Trees
For 17 years, Andre Kearns (MBA 1999) has been tracing his family tree. One by one, he has added branches, grounding himself in a long and sometimes complicated lineage. Through family stories, forgotten heirlooms, and vital records, Kearns has traveled back through...
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- 15 May 2007
- First Look
First Look: May 15, 2007
economic models predict that they do not systematically differ. With online grocery data, we show that people are decreasingly impatient the further in the future their choices will take effect. In general, as the delay between order completion and delivery increases,...
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Martha Lagace
- 18 Jul 2023
- News
The First Five Years: Brooke Biederman (MBA 2019)
three-way tie between Jean-Claude Biver, Discovery Health, and 12 Angry Men. First, Jean-Claude Biver’s uncompromising excellence, commitment to his impressive vision, and devotion to his fastidious work was inspiring. I strive to bring...
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Robert Bochnak
- Web
HBS - The year in Review
Custom programs. And, while the HBS Online portfolio continued its rapid growth with four new certificate programs and three new Certificates of Specialization, it also hosted Connext, an annual gathering of learners, in a hybrid format...
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- 18 Feb 2009
- First Look
First Look: February 18, 2009
who need them most, but unrestricted transfers might threaten the Internet's routing system. I suggest policies to create an IP address "market" while avoiding major negative externalities—mitigating the worst effects of v4 scarcity, while obtaining price...
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Martha Lagace
- 20 Dec 2022
- Op-Ed
Employee Feedback: The Key to Retention During the Great Resignation
well-being of our customers and the people we serve first”—and requires senior teams at every level to foster repeated honest conversations with lower levels about whether their unit is practicing that credo. According to recently retired...
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by Michael Beer
- 21 Jan 2014
- First Look
First Look: January 21
with a low level of disclosure. Second, competition ensures that services with a high level of disclosure subsidize consumers. Third, firms maximize profits at the extensive rather than the intensive margin, outperforming competitors by attracting a larger View Details
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Sean Silverthorne
- 02 Apr 2019
- First Look
New Research and Ideas, April 2, 2019
are being caused by rapid technological changes on the one hand and tectonic shifts in customer preferences and societal behaviour on the other. Marketing knowledge and practices have to advance at a significantly higher pace to address...
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Dina Gerdeman
- 06 Sep 2022
- Blog Post
Student Spotlight: Summer Internships in Business & Environment
Energize works in partnership with their portfolio companies to realize their full potential, scaling from early commercialization to growth stage and into the public markets. Jeremy's role prior to HBS was a Customer Success Manager at...
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- 16 Aug 2022
- Op-Ed
Now Is the Time for Entrepreneurs to Play Offense
roadmap. Engineers and product managers love it when they’re “left alone.” Take the time to do deeper customer discovery and requirements gathering. Customers might be more...
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by Jeffrey Bussgang