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- All HBS Web (195)
- Faculty Publications (86)
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- All HBS Web (195)
- Faculty Publications (86)
- Web
Podcast - Managing the Future of Work
hugely important tool, not only for Meta, ourselves, but for our customers during the pandemic.Kerr: To what degree does the technology come and support the existing workplace practices and functions and processes that are there, versus...
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- 25 Sep 2007
- First Look
First Look: September 25, 2007
will in fact homogenize consumption patterns, and a few superstar products will emerge as winners in the market place. In this study, using two large customer transactions data sets obtained from an online music service and an online DVD...
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Martha Lagace
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
engagement. In offices with high levels of employee engagement—with above-median rates of employee retention and willingness to log onto the training platform—each additional minute of average platform engagement per employee led to an...
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Dina Gerdeman
- 16 Feb 2016
- First Look
February 16, 2016
a binary choice of build or buy, today's advertisers frequently pursue hybrid policies of build and buy to procure the customized bundle required to develop, produce, and implement relevant, resonant promotional campaigns. Increasing...
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Sean Silverthorne
- 17 Jun 2013
- Research & Ideas
Advertising Symbiosis: The Key to Viral Videos
Personalities Teixeira discovered the keys to attraction and retention through a series of lab experiments where participants viewed real ads that Teixeira selected from YouTube, while a camera recorded their facial reactions. They had...
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- Web
Podcast - Managing the Future of Work
important right now, because we’re starting to see some deterioration in customer service. Retention rate is also very important to organizations right now. Safety. So accidents on the job are lower when...
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- 12 Oct 2011
- First Look
First Look: October 12
income between two organizations in similar businesses. It can be measured by the "Four Rs" of referrals and retention of employees, returns to labor, and relationships with customers that foster...
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Sean Silverthorne
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
find that the data he needs simply does not exist. The case follows him and his team as they take on challenges as the start-up evolves and develops. Topics include acquiring data, web-based prototyping to understand customer preferences,...
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Carmen Nobel
- Web
Podcast - Managing the Future of Work
retention rates are extremely high, like 94 percent retention rates on skilling from non-traditional pathways—we wanted to make sure that they could land a great job afterwards. It made a lot of sense to...
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- June 2023 (Revised March 2024)
- Case
Creating World-Class Board Governance at SECO
By: Krishna G. Palepu and Emer Moloney
In Spring 2023, SECO CEO Massimo Mauri had the ambition to grow the €200 million revenue technology company to a €1 billion company by 2030. Founded in Italy in the 1970s, the family-owned company had gone through a period of growth and internationalization,...
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Keywords:
Family Business;
Business Model;
Acquisition;
Business Growth and Maturation;
Talent and Talent Management;
Customer Focus and Relationships;
Engineering;
Governance;
Corporate Governance;
Governing and Advisory Boards;
Growth and Development Strategy;
Compensation and Benefits;
Retention;
Innovation and Invention;
Technological Innovation;
Going Public;
Strategic Planning;
Business and Shareholder Relations;
Business Strategy;
Information Infrastructure;
Information Technology;
Value Creation;
Organizational Change and Adaptation;
Computer Industry;
Electronics Industry;
Industrial Products Industry;
Information Technology Industry;
Technology Industry;
Italy;
Europe;
Germany;
United States;
China
Palepu, Krishna G., and Emer Moloney. "Creating World-Class Board Governance at SECO." Harvard Business School Case 123-082, June 2023. (Revised March 2024.)
- 16 Apr 2013
- First Look
First Look: April 16
notion that the signal-to-noise ratio plays a central role in generating multiplicity with AA preferences for fairness. Cases & Course Materials Harvard Business School Case 612-701 Zappos.com 2009: Clothing, Customer Service, and...
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Sean Silverthorne
- 26 Feb 2008
- First Look
First Look: February 26, 2008
short term, but produces complementary effects in both the catalog and the online channels in the long term; the complementary effects, which are magnified in the online channel, more than overcome the initial losses in the catalog channel. View Details
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Martha Lagace
- Web
HBS - Financials | From the Chief Financial Officer
in the prior year, primarily reflecting higher customer acquisition costs amid increased competition in the educational technology market. Total enrollment grew to 40,667 participants, 5 percent higher than the prior year. Although down...
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- Web
CFO Letter - Annual Report 2014
stronger than we expected. This growth was driven by additional offerings of multiweek comprehensive leadership programs during the year, higher enrollments in custom and other programs across the portfolio, and tuition increases....
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- 14 Feb 2012
- First Look
First Look: February 14
(emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction and greater employee retention after six months, compared to (a) socialization that focused on...
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Carmen Nobel
- Web
Podcast - Managing the Future of Work
such an important question, because there is a temptation to have one corporate view of the right path. The customization of the career path to the individual is where the magic sits. And, of course, you have to have a talent model...
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- 16 Jul 2013
- First Look
First Look: July 16
author cites a number of companies that have moved toward or into what he calls "the efficiency frontier." These include Sarvajal, in India, which saves money and eliminates waste by selling direct to customers through its...
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Anna Secino
- Web
Podcast - Managing the Future of Work
backbone that Coursera’s building to enable the enterprise segment?Belsky: There are two types of organizations out there. There are organizations like a Cap Gemini or an AT&T that know exactly what skills they want to build, and so for them, what we do is, we View Details
- Web
Podcast - Managing the Future of Work
Business School—but they don’t know how to get it off the ground. They don’t know how to get those initial customers to test that minimum viable product and begin to start a virtuous cycle of learning and product improvement. How did you...
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- 27 Mar 2012
- First Look
First Look: March 27
experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction...
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Keywords:
Carmen Nobel