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- 16 Jun 2015
- Blog Post
Military Alumna Reflects on Time at HBS
shared a customer-centric view and I deeply admired his vision and determination to bring this vision and practice to our nation’s Veterans via VA. I was humbled and honored when Bob asked me to come join his leadership team. Today, as I...
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- 01 Jun 2011
- News
Downtime
books? Outside of Shakespeare’s plays and the King James Bible, I would say George Eliot’s Middlemarch. I’ve read it twenty times now. Rohit Deshpandé is the Sebastian S. Kresge Professor of Marketing and a pioneer in research on View Details
- Web
Pricing Strategy: Monetizing and Growing the Business - Course Catalog
ultimately marks the commercial opportunity. A business that sets prices with a poor grasp of the opportunity it faces is bound to make suboptimal, perhaps even dangerous decisions. In comparison, a customer-centric approach to pricing...
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- 27 Mar 2007
- First Look
First Look: March 27, 2007
A Customer-Centric Approach to Innovation Harvard Business School Case 507-037 AMD's launch of the Opteron microprocessor in 2003 has allowed the company to make inroads into the lucrative server segment. A long-time follower to Intel,...
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Martha Lagace
- 11 Jul 2005
- Research & Ideas
The New International Style of Management
customer-centric tends to be deeply embedded throughout the organization." 'corporate Culture Trumps National Culture' These findings suggest that excellence in global corporate competition demands certain success-enabling...
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by Garry Emmons
- 01 Jun 2005
- News
Do You Speak Business?
you’d be hard-pressed to tell their nationality,” says Deshpandé. “Among other distinguishing characteristics, these firms tend to have intrapreneurial cultures that encourage and reward risk. They are quick to market and invest a lot in customer insight. A commitment...
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Garry Emmons
- 05 Jun 2007
- First Look
First Look: June 5, 2007
baffle them with fine print? Because bewildered customers, who often make bad purchasing decisions, can be highly profitable. Most firms that profit from customers' confusion are on a slippery slope. Over time, their customer-centric...
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Martha Lagace
- 17 Mar 2015
- First Look
First Look: March 17
the page count of its annual corporate reporting documents, helped stakeholders gain a more thorough understanding of its strategy, and begun the transition from being a product manufacturer to a customer-centric company. Still, the...
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Sean Silverthorne
- Web
Leadership Execution and Action Planning (LEAP) - Course Catalog
Shrine (Media Case) Guests: Fr. Thomas Conway, Executive Director Module 3: Crisis 10. Thomas Cook on the Brink Guest: Sydney Ann Neuhaus, Global COO and Managing Partner, Finsbury Glover Hering 11. Terror at the Taj Bombay: View Details
- Web
FY19 Baker Library Annual Report
needs driving the products and services we provide. Our staff's deep research expertise coupled with our unique collections and semantic search environment support innovative faculty research, information-rich learning experiences, and distinctive alumni engagement.Our...
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- 01 Jun 2014
- News
Screen Saver
should endure beyond technological change—if we nurture it." Craig Ramsey, AMC's CFO, has worked at the company for 20 years, with two earlier leaders. "Under Gerry, we've gone from a film-centric business to a customer-centric business....
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- 22 Apr 2008
- First Look
First Look: April 22, 2008
sales, and greater investment R&D facilities. But these mean changing the customer-centric strategy that has been key to Sandhar's success. Perhaps he should simply continue what has worked for so long, riding India's 20% domestic...
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Martha Lagace
- 18 Nov 2014
- First Look
First Look: November 18
nondiscriminatory basis. The CEO has transformed Indus from a struggling startup with a monopolistic mindset into a customer-centric organization. He now wants to grow Indus. To achieve this, however, he needs to reconcile conflicting...
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Sean Silverthorne
- 25 Sep 2007
- First Look
First Look: September 25, 2007
which had historically been very manual in nature. CEO Juan Villarzu's initial turnaround attempts introduced a customer-centric corporate culture to his ranks, but he was still challenged by how to create an outsourcing strategy given...
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Martha Lagace
- 14 Mar 2019
- News
The Merchant of Osaka
the most telling sign of success is that today more and more clinics resemble the Platanus models, both in the range of services on offer and in appearance: Just about every new clinic that opens in Japan now adopts the customer-centric...
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Health, Social Assistance
- Web
Print View - Course Catalog
and Managing Partner, Finsbury Glover Hering 11. Terror at the Taj Bombay: Customer-Centric Leadership (Media Case) 12. Fritidsresor Under Pressure Guest: Mike Hayes, Fmr. Commanding Officer SEAL Team TWO; Chief Operating Officer, VMware...
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