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- All HBS Web (413)
- Faculty Publications (35)
- 10 Dec 2013
- First Look
First Look: December 10
from "real work." But when Google's people analytics team examined the value of managers, applying the same rigorous research methods the company uses in its operations, it proved the skeptics wrong. Mining data from employee...
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Sean Silverthorne
- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
senior leaders continued to revise the compensation formula based on feedback both internally and from the public. Particularly, they hoped to strengthen the link between pay and performance, which in the current version of the formula...
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Sean Silverthorne
- 25 Aug 2022
- News
Harnessing the Tools of the Digital Age
large-scale companies, with CEOs and executives who can do big things because they have employees supporting them. We can learn from that model. In order for us to do big things with our research agenda, we need the same kind of support...
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April White
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
insights on how your company is perceived as a workplace from their own perspective or from feedback they’ve garnered in the market. Finally, but very carefully, investors may be able to help you get backdoor references on potential...
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by Julia Austin
- 01 Dec 2018
- News
Hard Choices
a waypoint on the road to long-term maximization, or could it be anathema to the achievement of that goal? So let me ask, does paying employees as little as you can get away with serve to maximize profits, or does treating them fairly and...
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Seth Klarman (MBA 1982)
- Web
Podcast - Managing the Future of Work
can you better harness it?”Houston: Yeah. This was also during the rise of SaaS and during the rise of the consumerization of IT. I’d say that initially there’s more of an adversarial relationship, because all these new apps are coming over the walls, or the View Details
- 23 Aug 2016
- First Look
August 23, 2016
niche for competitive advantage. The case provides the context for the students to identify the design elements underlying HBC’s success and helps them explore the link between guest satisfaction and employee training, empowerment, View Details
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Sean Silverthorne
- 09 Aug 2011
- First Look
First Look: August 9
me to achieve my top priorities?; (3) Do I give subordinates timely and direct feedback they can act on? Have I developed a succession roadmap?; and (4) Is my leadership style still effective, and does it reflect who I truly am? This...
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Sean Silverthorne
- 27 Jul 2017
- News
Seeing a Way Forward
Wow salauno, a major initiative that was designed to raise awareness among employees as to the impact their actions have on patients. It also demonstrated ways in which to improve the overall patient experience. “This project touched...
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Jennifer Myers
- 02 Feb 2010
- First Look
First Look: Feb. 2
foster a culture that aligns all employees around the shared goals of customer solutions. 3) Clout: redistribute power to "bridge builders" and customer champions. 4) Capability: develop employees' skills at tackling changing...
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Martha Lagace
- 10 Aug 2022
- News
Skydeck Live: Stage Not Age
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes This is Dan Morrell, host of Skydeck. Susan Wilner Golden (PMD 59, 1990) had a very frustrating experience caring for her aging mother. With her background as a graduate of the HBS Program for Management...
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- 14 Oct 2014
- First Look
First Look: October 14
Transparency Trap By: Bernstein, Ethan Abstract—To get people to be more creative and productive, managers increase transparency with open workspaces and access to real-time data. But less transparent work environments can yield more-transparent employees. View Details
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Sean Silverthorne
- 10 Jun 2014
- First Look
First Look: June 10
to 67.5% of standard. Customers who observed employees engaged in labor perceived greater effort, appreciated that effort, and valued the service more. Employees who observed customers felt more appreciated...
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Sean Silverthorne
- 05 Dec 2011
- Research & Ideas
It’s Alive! Business Scholars Turn to Experimental Research
open to do field experiments," Larkin says. "I think it's a big, untapped way for companies to optimize not just their marketing but also how they design incentives, their employee feedback design, and also...
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by Carmen Nobel
- 18 Jun 2014
- Research & Ideas
Book Excerpt: ‘Collective Genius’
and contributed ideas and comments regardless of their role or level. Thus, not only did individuals receive feedback and guidance on their own work, but they were also able to see the work of others and understand how that work related...
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- Web
Podcast - Managing the Future of Work
did, and to have a willingness of their employees to be receptive to the feedback and incorporate it and what came back around their strategic priorities.Fuller: I think another example that I’d point out is...
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- 15 Sep 2003
- Lessons from the Classroom
HBS Cases: Developing the Courage to Act
heavy premium on class participation. Beyond grading, students also receive regular feedback from professors about the quantity, quality, and constructiveness of their comments. The Habit Of Decision Making Third, and perhaps most...
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by David A. Garvin
- 01 Mar 2010
- News
Sole Mates
enjoy the hands-on nature of running my own small company, having the opportunity to focus on different businesses at different stages of development. In small markets, the feedback on your actions can be swift and gratifying. But it can...
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- 28 Oct 2008
- First Look
First Look: October 28, 2008
began to take shape, one rooted in the awareness that you can't manage creativity—you can only manage for creativity. A number of themes emerged: The leader's job is not to be the source of ideas but to encourage and champion ideas. Leaders must tap the imagination of...
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Martha Lagace
- 29 Jan 2019
- First Look
New Research and Ideas, January 29, 2019
on how gender stereotypes impact belief updating. Participants in our experiments take tests of their ability across different domains. Absent feedback, beliefs of own ability are strongly influenced by gender stereotypes. We then provide noisy View Details
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Dina Gerdeman