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All HBS Web
(196)
- News (72)
- Research (108)
- Multimedia (1)
- Faculty Publications (20)
- 02 Sep 2014
- First Look
First Look: September 2
https://pubwww.hbs.edu/faculty/Pages/download.aspx?name=14-062.pdf September 2014 Managing Consumer Services: Factory or Theater Customer Experience and Service Design By: Karmarkar, Uday, and Uma R. Karmarkar Abstract—While services already...
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Sean Silverthorne
- 27 Sep 2011
- First Look
First Look: September 27
Foundation, focused on building the organizational capabilities of nonprofits that served the disadvantaged youth in the United States, has recently been named an intermediary in the federal government's new social innovation fund (SIF),...
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Sean Silverthorne
- 26 Jul 2010
- Research & Ideas
Yes, You Can Raise Prices in a Downturn
the selling company's profitability. It emphasizes the collaborative aspects of buyer-seller relations over the split-the-pie aspects. The idea is to create more space between the value provided to customers and your cost. You can then enhance win-win aspects of the...
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- 14 Nov 2007
- First Look
First Look: November 14, 2007
more demanding. Purchase this exercise: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=208045 'Shad' Process Flow Design Exercise Harvard Business School Exercise 608-072 Provides detailed instructions to prepare for View Details
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Martha Lagace
- 14 May 2013
- First Look
First Look: May 14
the impact of alternative policies governing the creation and use of digital information. This agenda focuses on the development of research to investigate the economics of digitization, to analyze the governance of intellectual property...
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Sean Silverthorne
- 15 Sep 2009
- First Look
First Look: September 15
West, and Christian Lebiere Publication:Special Issue on Decisions from Experience. Journal of Behavioral Decision Making (forthcoming) Abstract Erev, Ert, and Roth organized three choice prediction competitions focused on three related...
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Martha Lagace
- 10 Mar 2021
- Blog Post
COVID Killed the Traditional Workplace
real-time connections with colleagues, but will prefer to maintain their at-home work lifestyle. I suggest managers put some structure in place to ensure that time in the office is optimized for face time. For example, make a team schedule, so the days in the office...
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All Industries
- 02 Sep 2018
- News
Havana Rising
benefactor and main trading partner, entering what is referred to as “the Special Period,” which would last until the mid-1990s. Gas shortages led to farming and distribution disruptions, which led to food shortages. The average Cuban lost 12 pounds. There were rolling...
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Dan Morrell; photographed by Eve North
- 01 Jun 1996
- News
1996 Global Alumni Conference Probes "Information Revolution"
platform that enables you to leverage your resources by drawing on the independent activities of large numbers of individuals and enterprises that may not be known to you at all." Many of the conference's other sessions - even when View Details
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Daniel Penrice
- 13 Feb 2020
- News
Not Throwing Away My Shot
didn’t have a few months prior. One had lost her star software developer to a rival. This, Schultz thought, was the perfect framing: Take all of the historical entrepreneurs he was focusing on for his book and put them in a bar. Let them...
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- 04 Dec 2012
- First Look
First Look: December 4
the moral compass to describe individuals' inner sense of right and wrong, we offer a framework to help us understand social reasons why our moral compass can come under others' control, leading even good people to cross ethical boundaries. Departing from prior work...
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Carmen Nobel
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
important strategic considerations for managers selecting supplier factories and provide key insights for the design of transnational sustainability governance regimes. Publisher's link:...
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Dina Gerdeman
- 29 Apr 2014
- First Look
First Look: April 29
not focused on them. In this paper we argue for greater recognition of repositioning costs, provide a repositioning cost typology, and demonstrate the fertility of this approach with a simple model of inter-firm competitive interaction in...
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Sean Silverthorne
- 03 Feb 2009
- First Look
First Look: February 3, 2009
the impact on national prosperity that a vital entrepreneurial climate can have. In the long run, the significance of these policies looms much larger. Much of the discussion in the book has focused on specific policies and analyses. From...
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Martha Lagace
- 01 Mar 2016
- News
Alumni and Faculty Books for March 2016
predominantly male working environments of the factory floor and management offices, as well as her family challenges in a dual-career household. At the end of each chapter are “Pearls from Pat,” which reinforce the effective strategies...
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- 15 Jan 2013
- First Look
First Look: January 15
best grow going forward. Focuses on 1) the nature of collaboration in the development of new ventures, 2) the managerial challenges of mediation between hierarchical organization processes and consensus-driven structure, and 3) the...
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Sean Silverthorne
- 01 Jun 2009
- News
Dispatches from the Global Classroom
smaller groups for a full day of site visits, each focusing on a different track (water, microfinance, and retail, for example), with the goal of identifying a viable business opportunity to present to the group that evening. Intrigued by...
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- 15 Oct 2008
- First Look
First Look: October 15, 2008
organizational strategy focused on attaining high performance, bring those elements into a coherent relationship with the strategy and each other, and help guide the actions of people throughout an organization in the pursuit of high...
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Martha Lagace
- Web
Podcast - Managing the Future of Work
or 15 years ago what I thought you would be doing in 2023, I would’ve guessed a U.K.-based unicorn that focuses on apprenticeship. How did you find yourself pursuing this?Blair: I basically started my career in investment banking at...
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