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- Faculty Publications (22)
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- All HBS Web (170)
- Faculty Publications (22)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
inside-out perspective become attached to what they produce and sell and to their own organizations. In contrast, the outside-in perspective starts with the marketplace and delves deeply into the problems and questions customers are...
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- 19 Sep 2023
- Blog Post
2023 Summer Internships in Business & Environment
resilient production of fresh fruits and vegetables. That’s why Source.ag is developing pioneering AI technology, to give growers the superpowers to produce more fruit and vegetables, without breaking...
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- 23 Sep 2022
- Research & Ideas
8 Strategies to Sustain Business Innovation
much information. Netflix is one of his favorite examples of selective data use. The company’s data suggested that the science fiction series Stranger Things, a drama set in the 1980s with teen protagonists, might not resonate with its audience, but the company View Details
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by Lane Lambert
- Web
Nonprofit Strategy & Governance | Social Enterprise | Harvard Business School
strengthen ... Nourishing Communities: Brighter Bites Approach to Childhood Nutrition By: David E. Bell, Forest Reinhardt and Ai-Ling Jamila Malone November 2023 | Faculty Research In September 2023, Brighter Bites, a Houston-based non-profit that distributed View Details
- 21 Aug 2000
- Research & Ideas
Inside the OR: Disrupted Routines and New Technologies
lens of a surgical team implementing a revolutionary new procedure called MICS (minimally invasive cardiac surgery), professors Amy C. Edmondson, Richard M. Bohmer, and Gary P. Pisano have looked beyond organizational factors to provide a View Details
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by Hilah Geer
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
for startups. So it is important to go outside for a little fresh air and exploration of new modes that might already be springing up around you. “Going just a little beyond conventional wisdom isn’t enough to View Details
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by Sean Silverthorne
- 04 Feb 2002
- Research & Ideas
How a Juicy Brand Came Back to Life
unfolds. An Endearing Artlessness Some brands just want to have fun, and from birth Snapple was one of them. Operating from the back of his parents' pickle store in Queens, Arnie Greenberg and his friends Leonard Marsh and Hyman Golden started selling a View Details
- 14 Jul 2014
- Research & Ideas
Pay Attention To Your ‘Extreme Consumers’
course for first year MBA students , which immerses them in global research projects to produce a new product or experience, often in an emerging market country. To prepare students for their global immersion and help them practice market...
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by Michael Blanding
- 11 Oct 2023
- Blog Post
A Journey of Discovery, Teamwork, and Impact with FIELD Global Immersion
required to produce quality work and the soft skills necessary for effective interpersonal relationships. Understanding each other’s working styles, strengths and weaknesses helped us work better as a unit. 3. Kindness is universal We...
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- 21 Jan 2022
- Blog Post
Tipping Point: Investing in the Women of Kenya’s Coffee Farms
market is under $1 a pound, while the actual cost to produce that pound is between $1.62 and $2. The coffee farms are profitable only when they rely on free labor, typically from the women in the farming family. During harvest season in...
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- 01 Jun 2023
- News
In My Humble Opinion: Very Continental
extremely clean. It’s lovely here. It’s healing.” Second home: Lille, France. “The church where Charles de Gaulle was baptized is right across the street from my apartment. It’s beautiful there.” Congolese cuisine: “My favorite dish is maboké, View Details
- 01 Jul 2015
- Research & Ideas
A Bank That Takes Parmesan as Collateral: The Cheese Stands a Loan
fresh milk to single-product producers, most of which are limited liability cooperatives of farmers, and most of whom outsource the maturation process to warehouse operators. Before it hits store shelves, cheese is matured for 18, 24, 30,...
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- 26 Jun 2017
- Research & Ideas
How Cellophane Changed the Way We Shop for Food
like candy and cigarettes, it wasn’t effective for packaging fresh food. In 1927, DuPont developed moisture-proof cellophane, food manufacturers started using it to package items like cakes and cheeses, and cellophane sales tripled...
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- 25 Jul 2005
- Research & Ideas
Fool vs. Jerk: Whom Would You Hire?
them to rate all the other people in the company in terms of how much they personally liked each one and how well each did his or her job. These two criteria—competence and likability—combine to produce four archetypes: the competent...
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by Tiziana Casciaro & Miguel Sousa Lobo
- 17 Oct 2016
- HBS Case
Business Solutions That Help Cut Food Waste
As much as 40 percent of food grown in the United States for human consumption is wasted. Source: Eivaisla After decades of wasteful food practices, where perfectly good food is discarded even as poverty keeps many families hungry, solutions are starting to come...
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- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
Linda Hill's book for the star performer-turned-new-manager, Becoming a Manager: Mastery of a New Identity appeared a decade ago to much acclaim. Much of the original book is still fresh today. But a new edition, Becoming a Manager: How...
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by Linda Hill
- 14 Jul 2003
- Research & Ideas
Understaffed and Overworked: What Now?
gets done and what doesn't can make you the hero. You do the deed no one else wants to do, and you focus your efforts toward producing the results you've decided are most meaningful." Create Alliances "Senior managers should...
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by Paul Michelman
- 06 May 2021
- HBS Case
How Four Women Made Miami More Equitable for Startups
was the harsh reality facing four women determined to make their mark in the city: Maxeme Tuchman, a Miami-born daughter of Cuban immigrants, 2012 graduate of HBS, and former teacher, was fresh off a White House fellowship in 2016 when...
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by Carolyn DiPaolo
- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
achieving the complete elimination of all waste in pursuit of the most efficient methods.” The system is based on two principles: automation with a human touch, and each process producing only what is needed for the next process in a...
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- 10 Jun 2022
- Blog Post
New Venture Competition 2022: Business and Environment Ventures
carbon-neutral product. Sharing-OAurora Rotes, MBA 2009Sharing-O, the sharing platform for those things that are still too good to go, filling the gap between new and pre-owned. Let’s be sustainable today, not in 10 years. The most planet-friendly product is the one...
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