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All HBS Web
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- News (20)
- Research (36)
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All HBS Web
(60)
- News (20)
- Research (36)
- Multimedia (1)
- Faculty Publications (24)
- April 2011 (Revised June 2011)
- Case
Internet Securities, Inc.: Path to Sustainability
By: Lynda M. Applegate, William R. Kerr and Ryan Johnson
Founded in 1994 when the Internet was still a "toy for techies," the case is set in 1998 when Internet IPOs were red-hot. Internet Securities provides hard-to-find financial, business, economic, and political information on emerging markets. Information from over 600...
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Keywords:
Acquisition;
Business Model;
Business Startups;
Decision Choices and Conditions;
Venture Capital;
Cash Flow;
Initial Public Offering;
Analytics and Data Science;
Growth and Development Strategy;
Valuation
Applegate, Lynda M., William R. Kerr, and Ryan Johnson. "Internet Securities, Inc.: Path to Sustainability." Harvard Business School Case 811-098, April 2011. (Revised June 2011.)
- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit...
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Keywords:
Customer Satisfaction;
Organizational Change and Adaptation;
Customer Ownership;
Employee Ownership;
Competitive Advantage;
Value Creation
Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
- 09 May 2012
- Research & Ideas
Clayton Christensen’s “How Will You Measure Your Life?”
debt, it was forced to declare bankruptcy. The bank was sold to ING for just 1 pound. Twelve hundred employees lost their jobs, some of them his friends. And Leeson was sentenced to six and a half years in a Singaporean prison. How could...
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- Web
Named Fellowship Funds - Alumni
States who are the first in their family to attend college. He is the chairman of HighVista Strategies, which he joined after serving as president of Diker Management LLC and chairman and CEO of MLH Capital LLC, ING Aeltus Group, and...
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- 26 Sep 2023
- Book
Digital Strategy: A Handbook for Managing a Moving Target
learn- ing and organizing bear the potential to generate new ways of creating and capturing value, and of stretching and redefining the traditional boundaries of the (single) firm that are leaning toward more decentralized models of value...
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- 01 Dec 2023
- News
Wide Horizon
Journal with the headline “Autism Research Should Be Financed Like Venture Capital,” arguing that the concentration of capital in autism research was sti ing innovation. “Researchers should be rewarded for stretching beyond conventional...
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Keywords:
Dan Morrell; Photos by Sarah Wilson
- Web
Faculty & Researchers - Managing the Future of Work
Vodafone: Managing Advanced Technologies and Artificial Intelligence, Harvard Business School case, 2018. With Emer Moloney. Transformation at ING (A): Agile, Transformation at ING (B): Innovation, and...
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- 01 Mar 2024
- News
In Harmony
Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,...
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- 22 Dec 2008
- Research & Ideas
10 Reasons to Design a Better Corporate Culture
excerpt, the authors outline the top 10 lessons of the best practitioners, from ING Direct to Build-A-Bear Workshop to Harrah's Entertainment.We can learn a great deal from organizations whose strong and adaptive ownership cultures give...
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- 01 Feb 2001
- News
Advisory Boards Help HBS Assess and Attain Its Goals
feels his volunteer work not only has helped make measurable differences, but has allowed him to "make a special contribution by working on ways to connect the alumni to the School." Hajim, chairman and CEO of ING Furman Selz, considers...
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- 01 Mar 2004
- News
Derek Ferguson
Advertising (a firm that helps clients reach the $890 billion youth and hip-hop markets); Bad Boy Films; and Daddy’s House Social Programs, which provides tutoring for more than five hundred students in New York and New Jersey. (P. Diddy’s completion of the 2003 View Details
- 11 Mar 2024
- News
In Harmony
referred to as the godfather of private equity in Asia, Kim has led some of the region’s most significant transactions at MBK, including the 2009 acquisition, with Goldman Sachs, of Universal Studios Japan; the 2013 acquisition of ING...
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- 24 Mar 2023
- News
Exploring Talent Markets; Aid for Turkey
hardest-hit Hatay Province of Turkey; Alper Gokgoz (MBA 2010), CEO of ING Bank in Turkey; and Yasemin Sirali (MBA 2006), director of sustainability for the FIBA group, who is based in Istanbul. Each panelist shared their perspective on...
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Keywords:
Margie Kelley
- Web
Research - Managing the Future of Work
Skills at Vodafone By: William R. Kerr 21 Oct 2019 Video Fair Chance Hiring at Hot Chicken Takeover By: William R. Kerr 21 Oct 2019 Video Digital Transformation at ING Netherlands By: William R. Kerr Load More Related Faculty William R....
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- 26 Jun 2018
- First Look
New Research and Ideas, June 26, 2018
balance between driving an aggressive digital strategy and retaining Zensar’s culture. Purchase this case:https://hbsp.harvard.edu/product/318051-PDF-ENG Harvard Business School Case 818-077 Transformation at ING (A): Agile In December...
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Keywords:
Dina Gerdeman
- 13 Feb 2007
- First Look
First Look: February 13, 2007
shift to professional management in 1983-1986; the Xerox acquisition in 1987; the MBO in 1993; and the ING acquisition in 1997. Presents the transactions from multiple points of view: the founders and their associates; the professional...
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Martha Lagace
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
organization's strategic focus. This is typically not something that an organization advertises. But it is standard practice in a number of organizations today. For example, at ING DIRECT, the fastest-growing financial services...
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by Sean Silverthorne
- 18 Aug 2017
- Op-Ed
Op-Ed: Courageous Leader Triggers a Moral Revolt of CEOs Against Trump
forum. Soon, the entire group agreed to shut down the forum, effectively resigning en masse. Meanwhile, more members of the manufacturing council resigned, including 3M’s Inge Thulin, Campbell’s Denise Morrison, and GE’s Jeff Immelt....
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by Bill George
- 01 Aug 2012
- What Do You Think?
Should CEOs Worry About ‘Too Big to Succeed?’
economies of scale are outweighed by frictions and inefficiencies that accompany bigness. This principle has served Nucor Steel well as it has risen to the premier place in US steel making. Similarly, Arkadi Kuhlmann, in putting together View Details
- 01 Sep 2016
- News
Advancing the Vision for HBS
HBS faculty “By supporting the faculty, you are investing in transformational learn ing experiences and pathbreaking research.” Frances X. Frei, UPS Foundation Professor of Service Management, Senior Associate Dean for Executive Education...
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