Filter Results
:
(102)
Show Results For
- All HBS Web (102)
- Faculty Publications (47)
Show Results For
- All HBS Web (102)
- Faculty Publications (47)
- 06 Nov 2023
- Research & Ideas
Did You Hear What I Said? How to Listen Better
percent of the time, the listener’s and speaker’s perceptions of attention didn’t match up. About 19 percent of the time, the speaker thought the other person was listening when they weren’t. And 12 percent of the time, the speaker didn’t...
View Details
Keywords:
by Michael Blanding
- 29 Jul 2009
- Working Paper Summaries
Firsthand Experience and the Subsequent Role of Reflected Knowledge in Cultivating Trust in Global Collaboration
Keywords:
by Mark Mortensen & Tsedal Neeley
- March 2018
- Exercise
Does It Hurt To Ask?
Does It Hurt To Ask? (DIHTA) is an interactive exercise that pairs students (in groups of two) for a brief, spontaneous, open-ended conversation during class. Each student is given instructions to ask many questions (as many as possible) or few questions (ideally zero)...
View Details
Keywords:
Interpersonal Communication;
Communication Strategy;
Perception;
Information;
Power and Influence
Brooks, Alison Wood. "Does It Hurt To Ask?" Harvard Business School Exercise 918-037, March 2018.
- 23 May 2023
- Research & Ideas
Face Value: Do Certain Physical Features Help People Get Ahead?
not even be aware of how much someone’s facial attributes are driving interpersonal judgments,” Zhang says. An empirical method for capturing charisma Traditionally, people assess charisma based on personality. However, the researchers...
View Details
Keywords:
by Kara Baskin
- 20 Jun 2005
- Research & Ideas
Creating a Positive Professional Image
interview. Mallory Stark: What is a professional image? Laura Morgan Roberts: Your professional image is the set of qualities and characteristics that represent perceptions of your competence and character as judged by your key...
View Details
Keywords:
by Mallory Stark
- 30 May 2017
- First Look
First Look at New Research and Ideas, May 30
ignoring—advice from others. Across six studies, we find that advisors interpersonally penalize those who ignore their advice. This effect stems from both harsher perceptions of the advice seeker as well as...
View Details
Keywords:
Sean Silverthorne
- Web
Power and Influence for Positive Impact | HBS Online
apply a repertoire of behaviors for leveraging influence in relationships. Navigate difficult conversations and interpersonal conflicts. Highlights Developing Your Influence Approach ShowHide Details Concepts Understanding Universal Human...
View Details
- 22 May 2018
- First Look
New Research and Ideas, May 22, 2018
Claudine, Andrea Prat, and George Serafeim Abstract—We construct a measure of corporate purpose within a sample of U.S. companies based on approximately 500,000 survey responses of worker perceptions about their employers. We find that...
View Details
Keywords:
Dina Gerdeman
- 26 Aug 2002
- Research & Ideas
High-Stakes Decision Making: The Lessons of Mount Everest
decisions. The Everest analysis suggests that leaders must pay close attention to how they balance competing pressures in their organizations, and how their words and actions shape the perceptions and beliefs of organization members. In...
View Details
Keywords:
by Michael A. Roberto
- September 2007
- Article
(Noisy) Communication
By: Bharat Anand and Ron Shachar
Communication is central to many settings in marketing and economics. A focal attribute of communication is miscommunication. We model this key characteristic as a noise in the messages communicated, so that the sender of a message is uncertain about its perception by...
View Details
Keywords:
Communication Intention and Meaning;
Interpersonal Communication;
Cost vs Benefits;
Marketing Communications;
Performance Improvement;
Mathematical Methods
Anand, Bharat, and Ron Shachar. "(Noisy) Communication." Quantitative Marketing and Economics 5, no. 3 (September 2007): 211–237. (Lead Article.)
- 26 Jul 2016
- First Look
July 26, 2016
Decision Processes Managing Perceptions of Distress at Work: Reframing Emotion as Passion By: Wolf, Elizabeth Baily, Jooa Julia Lee, Sunita Sah, and Alison Wood Brooks Abstract—Expressing distress at work can have negative consequences...
View Details
Keywords:
Sean Silverthorne
- 13 Jun 2022
- Research & Ideas
Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen
behavior. In other words, more extroverted individuals were seen as worse listeners. "Extroverts may need to start thinking about different ways to engage in conversations." In a second study, the researchers investigated whether the same View Details
Keywords:
by Pamela Reynolds
- 05 Apr 2004
- Research & Ideas
Six Ways to Build Trust in Negotiations
mean missing out on significant opportunities. For this reason, fostering trust on the fly is a critical skill for managers. As Kristen knew, the first step to inspiring trust is to demonstrate trustworthiness. All negotiators can apply the six strategies that follow...
View Details
Keywords:
by Deepak Malhotra
- 05 Dec 2018
- Research & Ideas
Why Managers Should Reveal Their Failures
failures, nor does it affect their perception of the person’s status. “Even after revealing their struggles or failures, high achievers still look good,” Brooks says. She cautioned that this effect works only for people who have reached...
View Details
Keywords:
by Dina Gerdeman
- Web
Student Research - Doctoral
conversational listening (i.e., feeling heard) predict well-being, professional success, and interpersonal flourishing. But a fundamental question remains: Are perceptions of listening accurate? Prior......
View Details
- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
identifies a specific recipe for receptiveness that leaders and others can follow to improve collaborations and interpersonal interactions in general. “Conversational receptiveness involves using language that signals a person is truly...
View Details
Keywords:
by Kristen Senz
- Web
Topics - HBS Working Knowledge
Interactive Communication (5) Interdisciplinary Studies (1) Interest Rates (1) Interests (1) International Accounting (1) International Finance (2) International Relations (8) Internet (74) Interpersonal Communication (39) Investment...
View Details
- 23 Oct 2012
- First Look
First Look: October 23
http://www.sciencedirect.com/science/article/pii/S0047272712001028?v=s5 From Mind Perception to Mental Connection: Synchrony as a Mechanism for Social Understanding Authors:Thalia Wheatley, Olivia Kang, Carolyn Parkinson, and Christine E....
View Details
Keywords:
Sean Silverthorne
- April 2019
- Article
Shooting the Messenger
By: Leslie John, Hayley Blunden and Heidi Liu
Eleven experiments provide evidence that people have a tendency to “shoot the messenger,” deeming innocent bearers of bad news unlikeable. In a preregistered lab experiment, participants rated messengers who delivered bad news from a random drawing as relatively...
View Details
Keywords:
Judgment;
Communication;
Sense-making;
Attribution;
Disclosure;
Interpersonal Communication;
Perception;
Judgments;
Motivation and Incentives
John, Leslie, Hayley Blunden, and Heidi Liu. "Shooting the Messenger." Journal of Experimental Psychology: General 148, no. 4 (April 2019): 644–666.
Publications
2000-2005 Selected
Chiu, C-y, Morris, M.W., Hong, Y-y, & Menon, T. (2000). Motivated cultural cognition: The impact of implicit cultural theories on dispositional attribution varies as a function of Need for Closure.... View Details