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- 2017
- Working Paper
Inequality in Knowledge Repository Use in Scaling Service Operations
By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires sharing knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge sharing networks may struggle to access useful knowledge at work. A knowledge repository (KR)...
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Keywords:
Knowledge Repository;
Scaling Service Operations;
Fluid Teams;
Groups and Teams;
Knowledge Management;
Performance
Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson. "Inequality in Knowledge Repository Use in Scaling Service Operations." Harvard Business School Working Paper, No. 13-001, July 2012. (Revised August 2017.)
- Spring 2019
- Article
Fluid Teams and Knowledge Retrieval: Scaling Service Operations
By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the...
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Keywords:
Teaming;
Teams;
Groups and Teams;
Knowledge Management;
Service Delivery;
Knowledge Use and Leverage
Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson. "Fluid Teams and Knowledge Retrieval: Scaling Service Operations." Manufacturing & Service Operations Management 21, no. 2 (Spring 2019): 346–360.
- 02 Aug 2012
- Working Paper Summaries
The Rich Get Richer: Enabling Conditions for Knowledge Use in Organizational Work Teams
- 13 Nov 2000
- Research & Ideas
Managing to Learn: How Companies Can Turn Knowledge into Action
create organizations that keep learning. Firms that come up short in this regard, Garvin asserts, may be condemned to repeat mistakes endlessly, fail to adapt to changing conditions, lose employees who are repositories of important View Details
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by Laurie Joan Aron
- 29 Aug 2017
- First Look
First Look at New Research and Ideas, August 29
Repository Use in Scaling Service Operations By: Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson Abstract—To scale service operations requires sharing knowledge across the...
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Sean Silverthorne
- 2020
- Working Paper
Digitization and the Demand for Physical Works: Evidence from the Google Books Project
By: Abhishek Nagaraj and Imke Reimers
The digital era promised to deliver a centralized repository of all pre-existing knowledge through mass digitization. However, concerns about cannibalizing demand for physical works have led publishers and authors to block the realization of this vision. We investigate...
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Nagaraj, Abhishek, and Imke Reimers. "Digitization and the Demand for Physical Works: Evidence from the Google Books Project." Working Paper, June 2020.
- 24 Jul 2012
- First Look
First Look: July 24
Amy C. Edmondson Abstract Individuals on the periphery of organizational knowledge sharing networks, due to inexperience, location, or lack of social capital, may struggle to access useful knowledge at work....
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Sean Silverthorne
- 23 Nov 1999
- Research & Ideas
What’s Your Strategy for Managing Knowledge?
removing client-sensitive information, we develop 'knowledge objects' by pulling key pieces of knowledge such as interview guides, work schedules, benchmark data, and market segmentation analyses out of documents and storing them in the...
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- 07 Jun 2017
- Research & Ideas
How an African History Scholar Became a Modern Righter of Wrongs
Harvard MBA students visit the Bo-Kaap area of Cape Town, May 1, 2017 (Photo credit: Caroline Elkins) Recently, a first-year MBA student at Harvard Business School was overheard gushing to a friend about a professor’s deep knowledge of...
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by Carmen Nobel
- Web
Admissions & Financial Aid - MBA
experience. If you are unsure whether your background has prepared you sufficiently, consider your familiarity with the topics covered in Molecular Biology of the Cell by Alberts et al. Students are expected to be knowledgeable with that...
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- 01 Sep 2023
- News
Money Does Grow on (Family) Trees
benevolent, educational, and religious, pecuniary profit not being the object,” according to its founding documents. Knowledge of one’s ancestors is considered essential in Mormonism; with the names of their relatives, the faithful can...
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- 02 Dec 2002
- Research & Ideas
The Secret of How Microsoft Stays on Top
was strengthened through the deployment of products that were complementary to its own. This made it tough for competitors. They were not just going head-to-head with Microsoft's products—they were also competing against the repository of...
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by Sean Silverthorne
- 18 Apr 2000
- Research & Ideas
Learning in Action
those that do not, and share their findings throughout the organization. The learning that CALL collects forms a vast repository of knowledge — the Army's institutional memory — which can be drawn on as...
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by David A. Garvin
- Web
Dataverse | Baker Library | Bloomberg Center | Harvard Business School
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- Web
Built For Change - Race, Gender & Equity
urgency of the contemporary moment. A Just Digital Future 2020-2021 | Harvard Business School The Race, Gender & Equity and Digital Initiatives join together to explore how inequality both reveals and conceals itself in the digital world. Advancing View Details
- Web
ProQuest TDM Studio | Baker Library | Bloomberg Center | Harvard Business School
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Sustainability | Baker Library | Bloomberg Center | Harvard Business School
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- Web
Faculty Research Dissemination Sites | Baker Library | Bloomberg Center | Harvard Business School
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- Web
Public Policy | Baker Library | Bloomberg Center | Harvard Business School
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- Web
Industry Information - Alumni
environment, international affairs, and national security; non-partisan, global scope. Data.gov Portal for US-focused data and statistics from hundreds of organizations including federal agencies. World Bank DataBank DataBank is a central View Details