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All HBS Web
(1,172)
- People (10)
- News (463)
- Research (319)
- Multimedia (46)
- Faculty Publications (62)
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- October 2022
- Article
When Listening Is Spoken
By: Hanne Collins
Feeling heard is critical to human flourishing—across domains, relationships are strengthened and individual well-being is enhanced when people feel listened to. High-quality conversational listening not only requires the cognitive processes of attention and...
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Collins, Hanne. "When Listening Is Spoken." Special Issue on Honesty and Deception edited by Maurice E. Schweitzer, Emma Levine. Current Opinion in Psychology 47 (October 2022).
- December 21, 2021
- Article
How to Become a Better Listener
By: Robin Abrahams and Boris Groysberg
Listening is a skill that’s vitally important, sadly undertaught, and physically and mentally taxing. In the aftermath of COVID-19, particularly with the shift to remote work and the red-hot job market, it’s never been more important—or more difficult—for leaders to be...
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Keywords:
Listening;
Nonverbal Communication;
Communication;
Competency and Skills;
Performance Improvement
Abrahams, Robin, and Boris Groysberg. "How to Become a Better Listener." Harvard Business Review Digital Articles (December 21, 2021).
- June 2023
- Article
Are You Listening to Me? The Negative Link between Extraversion and Perceived Listening
By: Francis J Flynn, Hanne Collins and Julian Zlatev
Extraverts are often characterized as highly social individuals who are highly invested in their interpersonal interactions. We propose that extraverts' interaction partners hold a different view-that extraverts are highly social, but not highly invested. Across six...
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Keywords:
Extraversion;
Listening;
Self-monitoring;
Sociability;
Interaction;
Interpersonal Communication;
Perception
Flynn, Francis J., Hanne Collins, and Julian Zlatev. "Are You Listening to Me? The Negative Link between Extraversion and Perceived Listening." Personality and Social Psychology Bulletin 49, no. 6 (June 2023): 837–851.
Listening
The best advice I ever heard about listening—advice that significantly changed my own approach—came from Sam Palmisano, when he was talking to our leadership team. Someone asked him why his experience working in Japan was so important to his leadership development,... View Details
- 27 Mar 2014
- Video
Listening at Four Levels
- 22 Apr 2022
- News
Professor Jay Lorsch: Listening
- 01 Dec 2008
- News
Listen Up
All eyes are fixed on Jim Aisner, the maestro of HBS campus tours, as he spoke to a group of alumni and their families in Baker Library | Bloomberg Center on the opening day of the Centennial Global Business Summit, Sunday, October 12. Over the past 25 years, Aisner,...
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Keywords:
campus tours
- 18 Apr 2022
- Video
Professor Jay Lorsch: Listening
- 04 Feb 2014
- What Do You Think?
Has Listening Become a Lost Art?
Summing Up When Is Listening Not a Good Strategy? Like a good case debate, the discussion of the question of whether listening is a lost art was not one-sided. What was clear was how important people felt...
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Keywords:
by James Heskett
- February 2024
- Article
Conveying and Detecting Listening in Live Conversation
By: Hanne Collins, Julia A. Minson, Ariella S. Kristal and Alison Wood Brooks
Across all domains of human social life, positive perceptions of conversational listening (i.e., feeling heard) predict well-being, professional success, and interpersonal flourishing. But a fundamental question remains: Are perceptions of listening accurate? Prior...
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Collins, Hanne, Julia A. Minson, Ariella S. Kristal, and Alison Wood Brooks. "Conveying and Detecting Listening in Live Conversation." Journal of Experimental Psychology: General 153, no. 2 (February 2024): 473–494.
- 19 Dec 2023
- Research & Ideas
15 Podcast Episodes That Grabbed Listeners in 2023
Happiness, artificial intelligence, and climate change were just some of the themes that caught the attention of Harvard Business School podcast listeners in 2023. Here are some of the most-downloaded episodes of the year: Deep Purpose...
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Keywords:
by Danielle Kost
- 27 Mar 2014
- Video
Teaching Students to Listen to One Another
- 06 Jun 2005
- Research & Ideas
Don’t Listen to “Yes”
decision-making process has been transparent, i.e., that deliberations have been relatively free of secretive, behind-the-scenes maneuvering. Believe that the leader listened carefully to them and considered their views thoughtfully and...
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Keywords:
by Martha Lagace
- June 1979
- Background Note
Developing Skill in Listening
By: Arthur N. Turner
Keywords:
Interpersonal Communication
Turner, Arthur N. "Developing Skill in Listening." Harvard Business School Background Note 479-033, June 1979.
- 01 Sep 2018
- News
Your Keyboard Is Listening
Illustration by Chris Gash Illustration by Chris Gash For his latest venture, serial entrepreneur Jan Samzelius (MBA 1979) set out to eliminate one of the biggest annoyances of the digital era: hard-to-remember passwords. But along the way, the data security expert...
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Keywords:
April White
- 20 Oct 2014
- News
The quiet art of being a good listener
- July 27, 2003
- Article
If Only We Had Listened
By: William W. George
George, William W. "If Only We Had Listened." Star Tribune (Minneapolis) (July 27, 2003).
- 01 Jun 2002
- News
The Mind Speaks, Marketers Listen
Calling HBS professor Gerald Zaltman “a maverick marketing professor,” the New York Times reported on the interactive technique he developed to gauge consumer preferences using visual images, semiotics, and neuroscience. “While the conventional wisdom in his field says...
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- 01 Sep 2023
- News
Turning Point: Listen to the Music
Marnie Tattersall: (MBA 1972) (Illustration by Gisela Goppel) Marnie Tattersall: (MBA 1972) (Illustration by Gisela Goppel) I was born in Colombo, Sri Lanka, and came to the United States in 1958 with my parents and my brother because my parents thought it was...
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- 01 Sep 2008
- News
When You Speak, This Group Listens
SHIRAZI A question that Alumni Board members are often asked is, “What exactly is the HBS Alumni Board, and what do you do?” Ironically, although the board isn’t widely known, many of the HBS services alumni use and value came about through its work. Lifelong Learning...
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