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All HBS Web
(122)
- News (32)
- Research (73)
- Events (1)
- Multimedia (1)
- Faculty Publications (35)
- 02 Oct 2015
- News
The ‘F’ Word
by Ted Turner, who sold his company, Turner Broadcasting, to Time Warner. As a result, I found myself reporting to Bob Daly and Terry Semel, the chairmen and co-CEOs of Warner Bros. That in turn led to my being asked to run the film View Details
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Walt Disney Studios
- Web
2017 Symposium - Race, Gender & Equity
teaching, Dr. Connell is the Director of the Women’s, Gender, and Sexuality Studies Program at Boston University. Peter Glick Peter Glick, PhD is the Henry Merritt Wriston Professor of the Social Sciences at Lawrence University in...
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- 25 Feb 2020
- News
Teachable Moments
meaningful relationships with their people, they also create loyalty and an environment where employees feel secure enough to take chances and suggest innovative and sometimes disruptive ideas . When I speak of leadership, I’m referring...
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- 08 Jun 2010
- First Look
First Look: June 8
extract maximum value from technologies such as point-of-sale scanners and customer loyalty cards. Highly readable and compelling, The New Science of Retailing is your playbook for turning all that data into a wellspring for new profits...
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Martha Lagace
- Web
Podcast - Managing the Future of Work
there’s optimism. As our report indicates, employers that have launched a specific program to access certain subsets of the hidden worker population really report encouraging results. If they say—for illustration, would be CVS—the retail...
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- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
consumers trust a platform, revealing acceptable information flows increases ad effectiveness. Studies 5a and 5b, conducted in the field with a loyalty program website (i.e., a trusted platform), demonstrate...
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Sean Silverthorne
- 16 Dec 2002
- Research & Ideas
Mentoring—Using the Voice of Experience
As Stan is indicating in that quote, there's a big difference between experienced and inexperienced entrepreneurs. SS: Does that mean that if you're constructing a mentoring program that you don't want a master teaching a novice? DL:...
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by Sean Silverthorne
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
1999 by chairman and CEO Michael Bronner, had all the scale anyone could ask for: to create a national customer-loyalty program (like airlines' frequent-traveler mileage points) which would pay consumers rebates on their shopping—not in...
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by John S. Rosenberg
- 01 Dec 1996
- News
Starting Up and Starting Over
develop with each other and the program are remarkable. Their entrepreneurial intensity is matched by their sense of loyalty to OPM." « Back It Don't Mean a Thing If You Ain't Got that Green: HBS and the...
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- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
evolution of the industry through the introduction of key service elements like flight attendants, in-flight meals, and loyalty programs. Each of these service elements, which are common today, was introduced as a key differentiator by a...
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- 21 May 2013
- First Look
First Look: May 21
programs to strengthen top-performing service providers' loyalty to Cross Country. Concurrently, the company undertook a two-step organization redesign to focus more resources on service providers (the new...
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Sean Silverthorne
- 01 Feb 1998
- News
Running Up the Score
of big money in the world of sports seems to have aggravated public disenchantment with many aspects of the professional game, from high ticket prices to athletes' personal behavior. That does not bode well long term for an industry that must attract and maintain...
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Garry Emmons
- 01 Dec 2010
- News
The Transformers
intentions and a sense of loyalty to a local organization. As for the foundations that distributed billions to nonprofits, they rarely held their beneficiaries accountable for results. Just as result-driven thinking entered the business...
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- 28 Oct 2014
- First Look
First Look: October 28
to plan and follow through on a goal and not related to impulsivity, suggesting that some children are poorer at holding the norm in mind and following through on enacting it. We discuss the implications of these results for education and View Details
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Carmen Nobel
- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- 14 Mar 2019
- News
The Merchant of Osaka
have driven the company’s expansion into women’s health and a host of programs for the elderly population, from nursing and rehab programs to palliative home care—each pioneering new approaches to age-old...
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Health, Social Assistance
- 01 Dec 2016
- News
Alumni Books of 2016
Gayle Tzemach Lemmon (MBA 2006) (Harper) In 2010, the Army created Cultural Support Teams, a secret pilot program to insert women alongside Special Operations soldiers raiding insurgent compounds in Afghanistan. The Army reasoned that...
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- Web
Print View - Course Catalog
challenging deals—in business, finance, diplomacy, the not-for-profit world, and across sectors. Since 2001, the Program on Negotiation—an interuniversity consortium involving Harvard, MIT, and Tufts—has regularly bestowed the “Great...
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