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- All HBS Web (191)
- Faculty Publications (32)
- 02 Sep 2018
- News
Havana Rising
Hotel Manzana Kempinski La Habana—the city’s first-ever luxury hotel—his morning meetings begin with something much more basic: “How much water do we have in the tanks?” On a sunny April day in the airy second-floor lobby, Benedetti...
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Dan Morrell; photographed by Eve North
- 19 Mar 2015
- News
Walter Salmon Remembered
highly-diversified food service company into what became a highly-focused Dunkin Donuts. I will always be grateful to Professor Salmon for his training and wisdom in those HBS years and in the time and counsel he provided me in subsequent...
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- 27 Sep 2016
- First Look
September 27, 2016
uncertain, ambiguous, and complex (VUCA), Web 2.5-enabled economy. We show that a trio of forces of digital disruption—specifically the disintermediation of the services of instructors and facilitators, the disaggregation of the...
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Sean Silverthorne
- 03 Jun 2008
- First Look
First Look: June 3, 2008
surgical service that is constantly improving. The case has many details about how Dr. Shingleton works with his staff and patients and how the provider team focuses on patient care. A key measure of productivity for the surgery center is...
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Martha Lagace
- 01 Jun 2017
- News
Supercharged
“Crush it!” I was test-driving a Tesla Model S 75D under the watchful eye of Kristin, the “owner-advisor” tasked with accompanying me while I took one of Elon Musk’s battery-powered luxury cars for a spin on the Far West Side of...
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- 18 Apr 2017
- First Look
First Look at New Ideas, April 18
service to society. Beyond his research, Lawrence was committed to building the field of organizational behavior at HBS and more broadly in our profession. He had a lifelong passion for participant-centered learning and for the training...
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by Sean Silverthorne
- Web
Meet the Team | Information Technology
Ventura: Leading Innovation in the Luxury Industry. She holds an EdM in Arts in Education from the Harvard Graduate School of Education and a BA in Literary Arts from Brown University. Allison is also a PhD candidate in Sociology at...
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- 01 Jun 2008
- News
Team MBA
Administration, Hitotsubashi University, Japan Favorite HBS memories include “traveling with my lovely wife to Israel, Syria, and India on HBS student-organized treks” and RC Strategy with Professor Rivkin. What’s next: Luxury resort...
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- 11 Dec 2018
- First Look
New Research and Ideas, December 11, 2018
launch a new blockchain currency to facilitate financial services for unbanked and underbanked customers in emerging markets via their smartphone. Santos had to decide whether to go forward with the new plan despite regulatory risk,...
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Dina Gerdeman
- 01 Mar 2010
- News
Sole Mates
FDA to work 1 million acres of forest, a concession worth hundreds of millions of dollars. Every word of the company’s forty-page proposal was plagiarized from a U.S. Forest Service report on woodlands 7,000 miles away. And even though I...
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- 01 Sep 2009
- News
E Ink’s Wild Ride
developed an imaging material comparable to paper, it would need to partner with others to build the display modules, handheld devices, digital content libraries, and e-commerce services to take advantage of it. And before sales could...
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- 02 Feb 2016
- First Look
February 2, 2016
Interdependence in Search Engine Results By: Edelman, Benjamin, and Zhenyu Lai Abstract—The authors examine prominent placement of search engines' own services and effects on users' choices. Evaluating a natural experiment in which...
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Sean Silverthorne
- 26 Feb 2019
- Blog Post
Forget Cash. Here Are Better Ways to Motivate Employees
types of work Cash rewards are best suited as a motivator for work that is measured quantitatively, Whillans says. Many studies of the service and sales industries show that cash rewards lead to increased sales and improved customer...
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All Industries
- 03 Jan 2007
- First Look
First Look: January 3, 2007
JCI is facing decisions regarding implementation of its business strategy, wondering if now is the time to diversify its service offerings. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=805119 Kendall...
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Sean Silverthorne
- 01 Mar 2004
- News
Toy Story
Americas. Among the top players in the U.S. toy market, LEGO stands out because it is a privately held company that has been owned by the same Danish family since it was founded in 1932. Unlike most in this highly competitive group of toy makers, LEGO has the View Details
- 01 Sep 2010
- News
Dean Nohria Looks Ahead
you knew it, new factories were built close by to supply the first plant. Out of what was one plant, often in the middle of nowhere, seven or eight years later you’d see thriving communities. These plants produced products and services...
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Roger Thompson
- 24 Jul 2007
- First Look
First Look: July 24, 2007
collaboration is becoming a new and important source of competitive advantage. We propose several frameworks to help firms develop and exploit this new ability. Explicating Lean Principles by Examining Indian Software Services Authors:...
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Martha Lagace
- 03 Jun 2016
- News
Again in a Great City
tightly to volatile gas prices and the faltering auto industry. From a resident’s point of view, life in a city with inconsistent municipal services and simmering racial tensions could be even more tenuous. While many suburbs prospered,...
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April White; photographed by Brian Kelly
- 15 Aug 2017
- First Look
First Look at New Research and Ideas, August 15, 2017
care at religious mass gatherings. However, in 2015, at the Kumbh Mela in Nashik and Trimbakeshwar, the state government extended its services to include a hypertension-screening program. We examine here the value and implications of such...
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Sean Silverthorne
- 19 Jun 2012
- First Look
First Look: June 19
312-002 McKesson, a large, diversified drug distribution and health care IT company, is considering development of new business offerings to help private practice physicians remain independent. The company, with $122 billion in 2010 revenues, just made its first foray...
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Sean Silverthorne