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- Faculty Publications (418)
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- All HBS Web (580)
- Faculty Publications (418)
- 15 Sep 2003
- Lessons from the Classroom
HBS Cases: Developing the Courage to Act
Mr. Smith do?" Today, as management has become more sophisticated, with a wider array of technical theories and tools, detailed analytical questions are the norm. Students...
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by David A. Garvin
- 06 May 2002
- Research & Ideas
A Toolkit for Customer Innovation
ranging from minor modifications to major new innovations. The user-friendly tools, often integrated into a package we call a "tool kit for customer innovation," deploy new technologies like computer simulation View Details
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by Stefan Thomke & Eric Von Hippel
- September 2004
- Article
Rational Overoptimism (and Other Biases)
Rational agents with differing priors tend to be overoptimistic about their chances of success. In particular, an agent who tries to choose the action that is most likely to succeed, is more likely to choose an action of which he overestimated, rather than...
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Keywords:
Prejudice and Bias;
Decision Choices and Conditions;
Performance Expectations;
Outcome or Result;
Opportunities;
Risk and Uncertainty;
Failure;
Success;
Management Analysis, Tools, and Techniques;
Personal Characteristics;
Values and Beliefs;
Ethics
Van den Steen, Eric J. "Rational Overoptimism (and Other Biases)." American Economic Review 94, no. 4 (September 2004): 1141–1151.
- 01 Apr 1996
- News
New Releases
analysis by HBS professors David Bell and Arthur Schleifer have been released. The volumes - Decision Making Under Certainty; Decision Making Under Uncertainty; Data Analysis, Regression, View Details
- 20 Jan 2010
- First Look
First Look: Jan. 20
imposes restrictions on individual choice behavior that limit the types of substitution patterns that can be found through empirical analysis, and we raise fundamental questions about when the model can be...
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Martha Lagace
- June 2008
- Teaching Note
Amanco: Developing the Sustainability Scorecard (TN)
By: Robert S. Kaplan
Teaching Note for [inse107038].
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- 22 Jan 2013
- First Look
First Look: Jan. 22
Publication:Academy of Management Annals Abstract The concept of imprinting has attracted considerable interest in numerous fields-including organizational ecology, institutional theory, network analysis,...
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Sean Silverthorne
- Web
Tools & Services | Information Technology
online experiences. Simulations & Experiential Learning Create interactive simulations, learning tools, and exercises to facilitate teaching and learning. Research Computing...
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- August 2006
- Article
Predicting Returns with Managerial Decision Variables: Is There a Small-Sample Bias?
By: Malcolm Baker, Ryan Taliaferro and Jeffrey Wurgler
Many studies find that aggregate managerial decision variables, such as aggregate equity issuance, predict stock or bond market returns. Recent research argues that these findings may be driven by an aggregate time-series version of Schultz's (2003, Journal of Finance...
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Keywords:
Prejudice and Bias;
Fairness;
Managerial Roles;
Management Analysis, Tools, and Techniques;
Equity;
Bonds;
Financial Markets;
Investment;
Capital Markets;
Borrowing and Debt;
Investment Return
Baker, Malcolm, Ryan Taliaferro, and Jeffrey Wurgler. "Predicting Returns with Managerial Decision Variables: Is There a Small-Sample Bias?" Journal of Finance 61, no. 4 (August 2006): 1711–1730. (Section V of "Pseudo Market Timing and Predictive Regressions, NBER Working Paper Series, No. 10823, contains additional analyses.)
- 01 Dec 2009
- News
Alumni Books
development opportunities, or proper rewards. Expanding on their previous books, The HR Scorecard and The Workforce Scorecard, the authors recommend that workforces be managed like portfolios, with more...
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- Web
Database Server - Research Computing Services
Compute Cluster & Data Storage Compute Cluster & Data Storage Database Server 4ms Relational databases have an important place in one's arsenal of research IT tools. Databases include powerful tools for search and View Details
- 16 Feb 2016
- First Look
February 16, 2016
mortgages, accumulating twice the holdings of more seasoned managers. Moreover, inexperienced managers who personally experienced severe or recent adverse investment outcomes behaved more like seasoned managers. Training View Details
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Sean Silverthorne
- 01 Jun 2005
- News
Transforming the IRS
Rossotti Courtesy HBS Press When Charles O. Rossotti (MBA ’64) was appointed commissioner of the Internal Revenue Service in 1997, it was the most feared and loathed of all federal government agencies. People told him that he was taking...
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- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship?
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Keywords:
Customer Relationship Management;
Customer Satisfaction;
Profit;
Job Cuts and Outsourcing;
Management Analysis, Tools, and Techniques;
Service Operations;
Performance Capacity;
Performance Evaluation;
Mathematical Methods;
Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- 01 Jun 2007
- News
Alumni Books
Professional Property Development by John McMahan (MBA ’61) (McGraw-Hill) McMahan addresses the fundamentals of successful property development — marketing, financing, planning, designing, construction, merchandising, and property View Details
- 17 Jan 2017
- First Look
First Look at New Research: January 17
contact between the company and its customers. As well as a pricing analysis, the case examines the links between a venture’s product policy, target customers, funding sources, View Details
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Sean Silverthorne
- September 2000
- Background Note
Professional Services Module Two: External Strategy for Sustained Competitive Advantage
By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
Concerns itself with the strategic dynamics which influence organizations externally.
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Keywords:
Competitive Advantage;
Competitive Strategy;
Corporate Entrepreneurship;
Business Startups;
Business Plan;
Service Operations;
For-Profit Firms;
Power and Influence;
Measurement and Metrics;
Business Processes;
Management Practices and Processes;
Management Analysis, Tools, and Techniques
DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Two: External Strategy for Sustained Competitive Advantage." Harvard Business School Background Note 801-008, September 2000.
- 01 Feb 1999
- News
New Releases
required of a transnational organization. Finally, the authors have put their research into practice in this new edition and created an "Application Handbook." This workbook of questions, exercises, tools,...
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Nancy O. Perry
- 15 Jul 2008
- First Look
First Look: July 15, 2008
distributional issues, and the likely effects of reforms to tax provisions such as the AMT are considered. Download the paper from SSRN.com ($5): http://www.nber.org/papers/w14149 Inexperienced Investors and...
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Martha Lagace
- 25 Mar 2021
- Research & Ideas
Steer Clear of the Blind Spots That Derail Experiments
what resonates with online users. Google and Amazon are among a growing list of companies running tens of thousands of tests per year. A growing number of companies are applying these techniques to...
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by Danielle Kost