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- All HBS Web (190)
- Faculty Publications (31)
- 01 Nov 2016
- First Look
First Look - November 1, 2016
design be guided too much by customers’ wants and needs, using off-price distribution channels, and partnering with a mass merchant on a shared collection (e.g., Target and H&M collaborations). Publisher's link:...
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Sean Silverthorne
- 01 Apr 2000
- News
A Place in the Sun
Previously, Martin, at French mass retailer The Casino Group, and Giraud, at Euro Disney (with Bourguignon), had both proven their mettle as managers in turnaround situations. Martin and Giraud stress that Club Med's core business is...
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Julia Hanna and Garry Emmons
- 23 Sep 2014
- First Look
First Look: September 23
individuals, and a purely peer-based performance review and stack ranking. As customer demand and market forces draw Valve into hardware in 2013, Valve questions whether their organizational model will need to change as it expands from...
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Sean Silverthorne
- 15 Sep 2003
- Lessons from the Classroom
HBS Cases: Developing the Courage to Act
Bureau of Business Research, a dedicated group of scholars under Copeland's direction that, from 1920 to 1925, developed and wrote cases for multiple courses. (Once a critical mass of materials was developed, Donham disbanded the bureau...
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by David A. Garvin
- 12 Jan 2015
- News
Good Investments
Market day also means it’s a busy day for Gregoria Alvarez Reyes, whose store sits on an adjacent corner, right in the path of foot traffic. For the past 11 years, Reyes has owned and operated Farmacia Fradoni in this northwest section of Chimalhuacán—an 18-square-mile...
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- 26 Apr 2011
- Op-Ed
HBS Faculty Comment on Environmental Issues for Earth Day
its country. The group has influenced customers and suppliers to change their practices, whether by helping a fish harvesting operation in the coastal swamps minimize pollution or encouraging a motorcycle courier company to reduce...
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- 10 Apr 2018
- First Look
First Look at New Research, April 10, 2018
customer value, and the transformation of the stores of offline-first retailers from fulfillment-dominant centers into experience-dominant centers, which simultaneously reduce store size and inventory while improving the View Details
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Sean Silverthorne
- 16 Sep 2015
- News
Built for Speed
way it’s been for more than 100 years. Cars today, he says, are essentially produced the same way Ford made the Model T. “But what if we made cars differently?” Rogers gathers speed. What if we assumed that people didn’t care about steel? What if we assumed that View Details
- 18 Jan 2021
- Book
How Thinking Like a Startup Helps Governments Solve More Problems
solution identification. To help the hungry, he went to SNAP offices to observe and talk to people applying for food benefits. So, the practicalities involve customer discovery and even some prototyping, but with the public, not to them...
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by Martha Lagace
- 31 Mar 2009
- First Look
First Look: March 31, 2009
"Islamofascists." Their attack on the World Trade Center was said to be our generation's Pearl Harbor. In addition to coveting weapons of mass destruction and covertly sponsoring terrorism, Saddam Hussein was denounced as an...
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Martha Lagace
- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- 02 Mar 2010
- First Look
First Look: March 2
creation of a vision for the future that represents a significant departure from the past, one that requires breakthroughs for its realization; 2) the creation of a system that facilitates enrollment into and elicits voluntary commitment to the vision by the critical...
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Martha Lagace
- 14 Mar 2017
- First Look
First Look at New Research, March 14
in Somerville, Massachusetts, Formlabs manufactures 3D printers used to print everything from prototypes and models to jewelry, dental, and sculpture molds. As Formlabs prepares to ship its latest model, the Form 2, Head of Customer...
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Sean Silverthorne
- Web
Podcast - Forum for Growth & Innovation
leaves, he will take some of his customers with him. BJ Hess: On day two we'd publish a schedule of when every level of employee would learn what their job is going to be and if they have a job. We would tell them that all of the vice...
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- 24 Jul 2007
- First Look
First Look: July 24, 2007
General Corporation (DG) operates one of the leading chains of extreme value retailers in the United States. 2006 revenues reached $9.2 billion, making DG the 6th largest mass retailer in the country. With revenues growing at 9% annually...
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Martha Lagace
- Web
Podcast - Forum for Growth & Innovation
predict that the basis of competition and customer choice will shift away from these measures of functionality toward other attributes such as reliability and convenience." Clifford Maxwell: So here we are 22 years later, is Clay right?...
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- 02 Sep 2018
- News
Havana Rising
Castro. The country’s new president—Miguel Díaz-Canel, the first non-Castro leader since the revolution in 1959—looks on, waving at the masses processing through Revolution Square, with his predecessor, 86-year-old Raúl Castro, by his...
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Dan Morrell; photographed by Eve North
- Web
Podcast - Forum for Growth & Innovation
migration. The world has been forced into a mass experimentation about digital technologies, and that has shown people that there are things that they can do very effectively in a virtual environment, telecommuting, and so on. So that's...
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- 01 Apr 2001
- News
New Ventures New Gains
and conducted customer research. “We learned that we needed to provide more than just services,” explains Rhyne, who added prestige cosmetics sales to the mix and wrote a solid business plan that was the only non–Internet-related finalist...
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- Web
Print View - Course Catalog
Entrepreneurial Management, Technology & Operations Management Amy Edmondson,Joseph Fuller Spring2024 Q3Q4 3.0 Making Markets Entrepreneurial Management Scott Duke Kominers Spring2024 Q4 1.5 Managing Customers for Growth Marketing Eva...
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