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Show Results For
-
All HBS Web
(685)
- News (122)
- Research (484)
- Events (1)
- Multimedia (3)
- Faculty Publications (222)
- January 2013
- Case
Zappos.com 2009: Clothing, Customer Service, and Company Culture (MM)
By: Frances X. Frei and Robin J. Ely
On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft-line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies....
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Keywords:
Customer Relationship Management;
Internet and the Web;
Mergers and Acquisitions;
Organizational Culture;
Growth and Development Strategy;
Apparel and Accessories Industry;
Retail Industry
Frei, Frances X., and Robin J. Ely. "Zappos.com 2009: Clothing, Customer Service, and Company Culture (MM)." Harvard Business School Multimedia/Video Case 612-701, January 2013.
- 14 Dec 2010
- Op-Ed
Tax US Companies to Spur Spending
holdings--estimates of the amount held by US public corporations easily exceed $1 trillion; several technology companies alone are sitting on cash balances in excess of $20 billion--are thought to result from the absence of investment...
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Keywords:
by Mihir A. Desai
- 2019
- Article
Industrie-Holding: Creating a Community of Interest among Swiss 'Multinationals'
By: Sabine Pitteloud
This article focuses on the genesis and evolution of Industrie-Holding, a federation of Swiss multinationals, from 1942 onwards. Thanks to recent donations from the Alusuisse and Hero archives, historians now have access to the minutes of the Industrie-Holding...
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Keywords:
Business & Government Relations;
Multinationals;
Lobbying;
Business and Government Relations;
Multinational Firms and Management;
Switzerland
Pitteloud, Sabine. "Industrie-Holding: Creating a Community of Interest among Swiss 'Multinationals'." Schweizerische Zeitschrift für Geschichte = Revue suisse d'histoire 69, no. 3 (2019).
- 26 Jan 2004
- Research & Ideas
What Developing-World Companies Teach Us About Innovation
When most people think of innovation, they envision developed-world companies such as the U.S.A.'s IBM, Japan's Sony, South Korea's Samsung, Finland's Nokia, or Switzerland's Novartis, technology leaders that have stayed at the cutting...
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- 1986
- Chapter
Competition Encountered by U.S. Companies That Manufacture Abroad
By: Robert B. Stobaugh
- Fall 2019
- Article
Du « défi américain » à l’expansion européenne: Les relations économiques transatlantiques des années cinquante aux années soixante-dix
By: Grace A. Ballor
Economic histories of post-war transatlantic relations have focused on two predominant narratives: US aid for European reconstruction through the Marshall Plan, and the threat of American business investment in Europe. But little research has linked these two elements....
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Keywords:
Multinational Corporations;
Economic History;
International Relations;
Business History;
Foreign Direct Investment;
Multinational Firms and Management
Ballor, Grace A. "Du « défi américain » à l’expansion européenne: Les relations économiques transatlantiques des années cinquante aux années soixante-dix." Relations internationales 180, no. 4 (Fall 2019): 43–57.
- 24 Nov 2014
- Research & Ideas
Corrupting Silence: Companies Must Speak Up Against Bribes
the cost of investment in developing countries by at least 20 percent. And yet, companies are mostly silent on the subject. "The thing that struck me is how little information there is on corruption because no one wants to talk about it,"...
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Keywords:
by Michael Blanding
- 08 May 2015
- News
Adopting a common language can strengthen global companies
Multinational firms are increasingly mandating a common language—typically English—to gain efficiencies and enhance collaboration overall. Associate Professor Tsedal Neeley has discovered, however, that merely mandating a common language...
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- January 2016 (Revised May 2016)
- Case
IKEA in Saudi Arabia (A)
By: Karthik Ramanna, Jérôme Lenhardt and Marc Homsy
A Swedish newspaper reveals that IKEA has erased all images of women from its catalog for Saudi Arabia. The article sparks criticism of IKEA from the Swedish government and its customers in the West. Critics contend that IKEA is not living up to its own commitments to...
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Keywords:
Corporate Values;
Islam;
Multinationals;
Globalization;
Leadership;
Equality and Inequality;
Multinational Firms and Management;
Religion;
Organizational Culture;
Gender;
Consumer Products Industry;
Saudi Arabia;
Sweden
Ramanna, Karthik, Jérôme Lenhardt, and Marc Homsy. "IKEA in Saudi Arabia (A)." Harvard Business School Case 116-015, January 2016. (Revised May 2016.)
- January–February 2015
- Article
Heroic Villains: Are Foreign Investors Problems or Solutions in the Ebola Crisis?
By: Debora L. Spar
For months, the news out of West Africa has been unrelentingly grim. As of early December, the devastating Ebola epidemic had infected a reported 17,942 people and killed 6,388, according to the World Health Organization (WHO); the actual toll, which would also account...
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Keywords:
Ebola;
Multinational Corporation;
Epidemics;
Foreign Investment;
Extractive Industries;
Multinational Firms and Management;
Health Pandemics;
Developing Countries and Economies;
Government and Politics;
Africa
Spar, Debora L. "Heroic Villains: Are Foreign Investors Problems or Solutions in the Ebola Crisis?" Foreign Policy 210 (January–February 2015).
- 2022
- Article
‘American Management’ vs ‘Swiss Labour Peace’. The Closure of the Swiss Firestone Factory in 1978
By: Sabine Pitteloud
This article focusses on the closure of the Firestone’s Swiss subsidiary in 1978. It contributes to the existing literature dealing with the ‘nationality’ of multinational companies and the impact of U.S. management style on local capitalist systems. Drawing on a...
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Keywords:
Americanization;
Capitalism;
Corporate Nationality;
Industrial Relations;
Multinational;
Narratives;
Multinational Firms and Management;
Nationality;
Economic Systems;
Labor and Management Relations;
Switzerland
Pitteloud, Sabine. "‘American Management’ vs ‘Swiss Labour Peace’. The Closure of the Swiss Firestone Factory in 1978." Special Issue on International Business, Multi-Nationals, and the Nationality of the Company. Business History 64, no. 9 (2022): 1648–1665.
- September–October 2017
- Article
GE's Global Growth Experiment: The Company Pushed Cross-Business Collaboration
By: Ranjay Gulati
Like many other companies, GE under Immelt had to figure out how to balance serving local needs with the economies of worldwide scale. Harvard Business School’s Ranjay Gulati looks at how it tackled the challenge. He identifies several important takeaways for other...
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Gulati, Ranjay. "GE's Global Growth Experiment: The Company Pushed Cross-Business Collaboration." Harvard Business Review 95, no. 5 (September–October 2017): 52–53.
- September 2019 (Revised July 2021)
- Case
Gap, Inc., 2019
By: John R. Wells and Benjamin Weinstock
In 2000, The Gap, Inc. (Gap) was the world’s largest player in specialty fashion retailing, and companies such as Inditex of Spain, H&M of Sweden, and Fast Retailing of Japan were less than a quarter of Gap’s size. But after two decades of growth, Gap’s progress...
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Keywords:
Strategic Change;
Fashion;
Multinational;
Brands;
Fast Fashion;
Competition;
Multinational Firms and Management;
Performance Improvement;
Management Teams;
Brands and Branding;
Change Management;
Strategy;
Retail Industry;
Fashion Industry;
Apparel and Accessories Industry;
Sweden;
Spain;
United States
Wells, John R., and Benjamin Weinstock. "Gap, Inc., 2019." Harvard Business School Case 720-377, September 2019. (Revised July 2021.)
- 2019
- Article
The Social Desirability of Offshoring: A Swiss Consensus (1945–1975)
By: Sabine Pitteloud
This article focuses on the evolution of the rhetoric and practice of corporate offshoring in Switzerland from the post-war economic boom to the industrial crisis in the mid-seventies. The virtue of a historical perspective on the issue of offshoring is to show how...
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Keywords:
Multinationals;
Offshoring And Outsourcing;
Relocation;
Labor Relations;
Multinational Firms and Management;
Labor and Management Relations;
Job Cuts and Outsourcing;
Switzerland
Pitteloud, Sabine. "The Social Desirability of Offshoring: A Swiss Consensus (1945–1975)." Zeitschrift für Unternehmensgeschichte 64, no. 2 (2019).
- July 2011 (Revised June 2013)
- Case
Foxconn Technology Group (A)
By: Robert G. Eccles, George Serafeim and Beiting Cheng
In 2010, Foxconn Technology Group, the largest and fastest growing multinational company in the Electronic Manufacturing Services (EMS) industry, came under public scrutiny after a string of employee suicides reached the international press. Although the company was...
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Keywords:
Multinational;
Labor Market;
Electronic Manufacturing Services;
Health & Wellness;
Robots;
Automation;
Social Responsibility;
Employee Relationship Management;
Leadership;
Stocks;
Social Issues;
Corporate Social Responsibility and Impact;
Capital Markets;
Supply Chain Management;
Safety;
Environmental Accounting;
Human Capital;
Human Resources;
Electronics Industry;
Manufacturing Industry;
China
Eccles, Robert G., George Serafeim, and Beiting Cheng. "Foxconn Technology Group (A)." Harvard Business School Case 112-002, July 2011. (Revised June 2013.)
- May 2005 (Revised October 2022)
- Case
The Octopus and the Generals: The United Fruit Company in Guatemala
By: Geoffrey Jones and Marcelo Bucheli
Examines the overthrow of President Jacobo Arbenz of Guatemala in 1954 in a U.S.-backed coup in support of the United Fruit Co. Over the previous half century, United Fruit had built a large vertically integrated tropical fruit business that owned large banana...
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Keywords:
Developing Countries and Economies;
Multinational Firms and Management;
Policy;
International Relations;
Business History;
Business and Government Relations;
Central America;
Guatemala;
United States
Jones, Geoffrey, and Marcelo Bucheli. "The Octopus and the Generals: The United Fruit Company in Guatemala." Harvard Business School Case 805-146, May 2005. (Revised October 2022.)
- Research Summary
Overview
My current research focuses on how generative AI impacts team productivity and creativity process.
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- 16 May 2018
- Research & Ideas
How Companies Managed Risk (and Even Benefitted) in World War Internment Camps
companies from Germany dealt with the incarceration of thousands of their German national employees in India during World War I and World War II in her recent working paper, Countering Political Risk in Colonial India: German View Details
- Research Summary
Workforce Change
By: Sandra J. Sucher
This research encompasses layoffs, furloughs and restructuring, global practices that affect millions of employees and thousands of companies every year. In this work I aim to replace bad practice that damages trust with good (or at least better) practice through... View Details
- October 2022 (Revised January 2024)
- Case
mPharma: Scaling Access to Affordable Primary Care in Africa
By: Regina E. Herzlinger and Ben Creo
mPharma hopes to scale up to create the largest pan-African healthcare company ever to provide much-needed primary care in retail pharmacies; a reliable, fairly priced supply of drugs; and micro-insurance for drugs. They must prioritize launching a telemedicine...
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Keywords:
Africa;
Pharmaceutical Companies;
Pharmacy Benefit Manager;
Health Care;
Health Care And Treatment;
Health Care Costs;
Health Care Delivery;
Health Care Entrepreneurship;
Telehealth;
Health Equity;
Corporate Strategy;
Social Entrepreneurship;
Equity;
Growth and Development Strategy;
Expansion;
Product Launch;
Customer Value and Value Chain;
Social Enterprise;
Multinational Firms and Management;
Pharmaceutical Industry;
Health Industry;
Africa
Herzlinger, Regina E., and Ben Creo. "mPharma: Scaling Access to Affordable Primary Care in Africa." Harvard Business School Case 323-033, October 2022. (Revised January 2024.)