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- All HBS Web (78)
- Faculty Publications (23)
Kenneth T. Wessner
Wessner landed ServiceMaster’s first hospital services contract that became the foundation for the company’s rapid growth. ServiceMaster eventually provided maintenance and housekeeping services for over 1,300 hospitals and nursing homes....
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Services
- Portrait Project
Soma Mukherjee
I remember the words that graced the entrance to the Operating Room in my grandfather's nursing home in Calcutta: "I expect to pass through this world but once... any kindness that I can show... let me...
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- Portrait Project
Brendan Sullivan
I am a five-year-old boy in Japan, and I stand out in a crowd. Strangers on the street approach me to pat my head. I am most self-conscious about this phenomenon when my sisters and I deliver baked goods to a nursing View Details
- 06 Dec 2012
- News
New Thinking on Healthcare Reform
of minicomputers created more of a midpoint (clinics) before desktop PCs became prevalent (home healthcare and services such as MinuteClinic). "We need to bring technology to outpatient clinics and patients' homes so they can provide more...
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- 07 Jan 2022
- News
Learning to Fight
nonprofit, the Brain Tumor Network (BTN), which grew out of a Sontag Foundation support group for brain cancer patients and caregivers in Northern Florida that Rick and Susan relied on as they coped with her disease and its aftereffects. To date, the BTN’s View Details
- 01 Sep 2012
- News
A Silent Workplace Crisis
pharmaceuticals, the gap between the medical and the mental health systems, and the time required to find community resources and quality home care. My previous experience as a pharmaceutical executive and management consultant seemed...
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- Web
ALUMNI SPOTLIGHTS: Hendrik Verroken - Forum for Growth
stage of the implementation, a group of home nurses is outlining a proposal to restructure home care for the first weeks after birth. Were there any challenges and, if so, what...
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- 13 Mar 2020
- News
Expanding Cancer Care
I spent pretty much every weekend going to nursing homes and making house calls with my dad and spending a lot of time around pretty sick patients. So for most of my life—my adult life—I decided I actually...
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- 01 Mar 2017
- Research & Ideas
A Good Thing Happens When Doctors Start Talking to Their Patients
the post-recovery stay in the hospital. This enabled the hospitals to discharge almost all of their patients to inexpensive home health recovery rather than to very costly skilled nursing facilities. And the...
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- 26 Aug 2008
- First Look
First Look: August 26, 2008
b01/en/common/item_detail.jhtml?id=808033 The Home Depot, Inc. Harvard Business School Case 608-093 For its first 20 years, Home Depot was known for its entrepreneurial spirit and focus on customer service....
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Sean Silverthorne
- Portrait Project
Mardie Oakes
cruise." Taped onto the bottom, as if my parents insisted I give some of the money away, was "And I would give $100 each to a nursing home and an orphanage." Friends read these statements with...
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- 14 Mar 2019
- News
The Merchant of Osaka
have driven the company’s expansion into women’s health and a host of programs for the elderly population, from nursing and rehab programs to palliative home care—each pioneering new approaches to age-old...
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Health, Social Assistance
- 15 Feb 2000
- Research & Ideas
Growing Pains: Prescriptions for U.S. Health Care
at its upper end." Christensen sees the same pattern in health care. Sophisticated procedures and treatments, along with an abundance of highly trained professionals, have combined to drive costs out of sight. Today's general hospital, View Details
- 01 Jan 2007
- News
A. Malachi Mixon, III, MBA 1968
years and turned into the global leader in the home medical product industry. Spotting a shiny red three-wheel motorized scooter, he sits down to demonstrate its mobility. "Our products aren't just about illness," he says. "They're about...
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- 10 Nov 2020
- News
Learning to Fight
to make informed decisions about treatment. To date, the Brain Tumor Network’s nurse navigators and social workers have helped more than 1,200 people around the United States. Sontag’s people-first ethos also guides the selection of the...
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April White
- 21 Nov 2012
- Research & Ideas
What Health Care Managers Need to Know--and How to Teach Them
of hospitals rather than a more holistic view of the sector. "We need [talented managers in] hospices and retail clinics and nursing homes and skilled nursing facilities and...
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- 14 Jul 2015
- First Look
First Look: July 14, 2015
https://cb.hbsp.harvard.edu/cbmp/product/PEL073-PDF-ENG Harvard Business School Case 515-102 AIP Healthcare Japan: Investing in Japan's Retirement Home Market The CEO of a health-care based REIT is considering alternative View Details
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Sean Silverthorne
- 12 Sep 2012
- Research & Ideas
The Unexpected Link Between Cadavers and Careers
nonprofit entrepreneurial ventures have begun to address the need for cadavers. Generally, recruiters for these ventures target those for whom death is likely to be top of mind. "They'll set up a stand at a retirees' convention, go to View Details
- 01 Jun 2002
- News
Alfred L. Cheauré - A Dog's Life
were the earliest domesticated animals, and they really do become part of the family. They have total devotion, ask for nothing, and give so much. Being around a dog is an absolutely wonderful experience. You can see the emotion in people's eyes when you take a dog...
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Susan Young
- 01 Dec 2020
- News
Finding The Right Patient-Provider Match
more quickly from in-person services to virtual. Call center workers, for example, had access to the Kyruus scheduling function online so that, Gardner says, “Overnight, they switched from working with 400 others in a large building to working from View Details
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Susan Young