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Show Results For
-
All HBS Web
(2,428)
- People (6)
- News (486)
- Research (1,620)
- Events (13)
- Multimedia (1)
- Faculty Publications (626)
- February 2016
- Exercise
Jim Sharpe: Operational Cash Flow Tool
By: Joseph B. Fuller, Shikhar Ghosh and Christopher Payton
In this exercise, you will examine the cash flow implications of different operating model assumptions and the effect that this has on financing decisions.
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Fuller, Joseph B., Shikhar Ghosh, and Christopher Payton. "Jim Sharpe: Operational Cash Flow Tool." Harvard Business School Exercise 816-070, February 2016.
- November 2015
- Article
Cannibalization and Option Value Effects of Secondary Markets: Evidence from the U.S. Concert Industry
By: Victor Manuel Bennett, Robert Seamans and Feng Zhu
We examine how reducing search frictions in secondary markets affects the value appropriated by firms in primary markets. We characterize two effects on primary market firms caused by intermediaries entering secondary markets: the "cannibalization" and "option value"...
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Keywords:
Cannibalization Effect;
Option Value Effect;
Secondary Markets;
Concert Industry;
Craigslist;
Competition;
Distribution Channels;
Entertainment and Recreation Industry
Bennett, Victor Manuel, Robert Seamans, and Feng Zhu. "Cannibalization and Option Value Effects of Secondary Markets: Evidence from the U.S. Concert Industry." Strategic Management Journal 36, no. 11 (November 2015): 1599–1614.
- September 1987 (Revised November 1992)
- Background Note
Note on Operating Exposure to Exchange-Rate Changes
By: Timothy A. Luehrman
Describes the effects on operating cash flows of a real change in exchange rates. Describes different elements of operating exposure and includes illustrative examples.
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Luehrman, Timothy A. "Note on Operating Exposure to Exchange-Rate Changes." Harvard Business School Background Note 288-018, September 1987. (Revised November 1992.)
- July 2002
- Article
The Effect of Decreasing Length of Stay on Discharge Destination and Readmission after Coronary Bypass Operation
By: Richard M.J. Bohmer, John Newell and David F. Torchiana
Bohmer, Richard M.J., John Newell, and David F. Torchiana. "The Effect of Decreasing Length of Stay on Discharge Destination and Readmission after Coronary Bypass Operation." Surgery 132, no. 1 (July 2002): 10–16.
- June 2017
- Article
Is Operating Flexibility Harmful under Debt?
By: Nikolaos Trichakis, Dan A. Iancu and Gerry Tsoukalas
We study the inefficiencies stemming from a firm's operating flexibility under debt. We find that flexibility in replenishing or liquidating inventory, by providing risk-shifting incentives, could lead to borrowing costs that erase more than a third of the firm's...
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Keywords:
Covenants;
Risk-shifting;
Inventory;
Agency Costs;
Debt Financing;
Risk Management;
Borrowing and Debt
Trichakis, Nikolaos, Dan A. Iancu, and Gerry Tsoukalas. "Is Operating Flexibility Harmful under Debt?" Management Science 63, no. 6 (June 2017): 1730–1761.
- 01 Jul 2014
- Working Paper Summaries
Creating Reciprocal Value Through Operational Transparency
- 07 Oct 2014
- News
Network Effect
after, because more genes with which to work would mean more avenues to explore in new drug development, exponentially increasing the chances of finding effective treatment and prevention. In 2004, the three families founded the Cure...
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Keywords:
Linda Kush
- 10 Jan 2008
- Sharpening Your Skills
Sharpening Your Skills: Operations Management
and involves all levels of the organization. How Can Operations Become A Competitive Advantage? Operations and the Competitive Edge Many managers expect operations...
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- 12 Oct 1999
- Research & Ideas
Building Competitive Advantage Through Operations
the effectives of their own operations when they return. Furthermore, we want them to understand what the future holds for operations, in particular in terms of the new technologies.. EE: Are there...
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Keywords:
by Staff
- 2008
- Book
Execution Premium: Linking Strategy to Operations for Competitive Advantage
By: Robert S. Kaplan and David P. Norton
In a world of stiffening competition, business strategy is more crucial than ever. Yet most organizations struggle in this area--not with formulating strategy but with executing it, or putting their strategy into action. Owing to execution failures, companies realize...
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Keywords:
Management Analysis, Tools, and Techniques;
Operations;
Performance;
Strategic Planning;
Business Strategy
Kaplan, Robert S., and David P. Norton. Execution Premium: Linking Strategy to Operations for Competitive Advantage. Harvard Business Press, 2008.
- August 1992
- Case
Otis Pacific Asia Operations (A): National Challenges
Describes the elevator market and Otis's competitive position in four markets: Hong Kong, Malaysia, India, and Japan. The student is asked to evaluate the strategic and competitive challenges in each market, especially in light of strong Japanese competition across the...
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Keywords:
Marketing Strategy;
Network Effects;
Problems and Challenges;
Global Strategy;
Goals and Objectives;
Service Delivery;
Competitive Advantage;
Competition;
Technology Industry;
Manufacturing Industry;
India;
Japan;
Malaysia;
Hong Kong
Yoshino, Michael Y. "Otis Pacific Asia Operations (A): National Challenges." Harvard Business School Case 393-009, August 1992.
- September 2011
- Article
The Labor Illusion: How Operational Transparency Increases Perceived Value
By: Ryan W. Buell and Michael I. Norton
A ubiquitous feature of even the fastest self-service technology transactions is the wait. Conventional wisdom and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when...
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Keywords:
Internet and the Web;
Perception;
Valuation;
Service Delivery;
Consumer Behavior;
Performance Effectiveness;
Customer Satisfaction;
Service Industry
Buell, Ryan W., and Michael I. Norton. "The Labor Illusion: How Operational Transparency Increases Perceived Value." Management Science 57, no. 9 (September 2011): 1564–1579.
- January 2021
- Article
The Effects of Menu Costs on Retail Performance: Evidence from Adoption of the Electronic Shelf Label Technology
By: Ioannis Stamatopoulos, Achal Bassamboo and Antonio Moreno
We use the adoption of electronic shelf labels (ESLs) by an international grocery retailer in 2015 to identify the effects of physical menu costs (i.e., labor and material costs of price adjustment) on retail performance. We find that the installation of ESLs increased...
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Keywords:
Retail Operations;
Dynamic Pricing;
Revenue Management;
Operations;
Price;
Revenue;
Management;
Retail Industry
Stamatopoulos, Ioannis, Achal Bassamboo, and Antonio Moreno. "The Effects of Menu Costs on Retail Performance: Evidence from Adoption of the Electronic Shelf Label Technology." Management Science 67, no. 1 (January 2021): 242–256.
- September 2016 (Revised July 2018)
- Case
United Airlines: More Out-and-Back Flying?
This case looks at United Airlines when it is facing a decision on whether to shift its aircraft routing to more "out-and-back" routing in order to try to improve its on-time performance. As one of the world's largest airlines, United had a very large fleet and...
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Keywords:
Service Excellence;
Service Management;
Service Quality;
Service Quality Competition;
Services;
Airline Industry;
Airlines;
Operational Complexity;
Operational Disruptions;
Operational Effectiveness;
Operations Improvement;
Operations Management;
Operations Strategy;
Air Transportation;
Operations;
Service Operations;
Service Delivery;
Performance Effectiveness;
Performance Improvement;
Complexity;
Air Transportation Industry;
United States
Buell, Ryan W., Willy Shih, and Mike Toffel. "United Airlines: More Out-and-Back Flying?" Harvard Business School Case 617-010, September 2016. (Revised July 2018.)
- 2024
- Working Paper
Measurement and Effects of Bank Exit Policies
By: Daniel Green and Boris Vallée
We study whether exit policies by financial institutions have financial and real consequences on the firms they target, using bank coal exit policies as a laboratory. In contrast to theories assuming high capital substitutability, we find large effects of these...
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Keywords:
Coal Power;
Climate Change;
Investment;
Environmental Sustainability;
Policy;
Financing and Loans;
Energy Industry;
Banking Industry
Green, Daniel, and Boris Vallée. "Measurement and Effects of Bank Exit Policies." Working Paper, January 2024. (Revise and Resubmit at the Journal of Financial Economics.)
- 23 Aug 2006
- Op-Ed
The Real Wal-Mart Effect
benefits from the company's low prices. Wal-Mart operates 2-1/2 times as much selling space per inhabitant in the poorest one-third of states as in the richest one-third. And within these states, it focuses on poorer districts and...
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- 01 Sep 2011
- News
The Spangler Effect
operational fund.) Not someone who seeks public attention for his family’s philanthropic generosity, Spangler remembers his surprise at learning that the building would bear his name. “I didn’t quite know what to say,” he recounts. “I...
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- 13 May 2014
- Op-Ed
The Alibaba Effect
state-owned enterprise. Its unique combination of timing, wits, external capital, and alliances make it the kind of home-grown success story Apple and Amazon have been in the US. Operating away from the politically sensitive domains of...
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- 30 Aug 2004
- Research & Ideas
Mapping Your Board’s Effectiveness
asking an occasional question or offering an occasional comment to show that they are doing their due diligence. Extending the Balanced Scorecard and strategy map framework to board members will enable them to perform more effectively and...
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Keywords:
by Robert S. Kaplan
- Web
Managing Service Operations - Course Catalog
economy, 80% of the U.S. GDP, and 86% of the jobs taken by last year’s graduating class of Harvard Business School MBAs. Managing Service Operations (MSO) teaches students how to effectively design, manage,...
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