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All HBS Web
(92)
- News (45)
- Research (36)
- Multimedia (3)
- Faculty Publications (8)
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- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
Frequent shopping programs that reward customers with discounts or other perks are commonplace in grocery stores, but many are not as effective in influencing buying behavior as they could be, argues HBS professor Rajiv Lal. "The...
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- 17 Aug 2015
- Research & Ideas
Who is Boss in the Sharing Economy?
proposed an intermediate category of workers called "dependent contractors" with some legal protections and benefits without the full perks of employees, similar to classifications in other countries such as Canada and Germany. Hagiu sees...
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- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
customer $20 in "Nordstrom Notes" that can be applied to future purchases. Depending on how much they spend annually, Fashion Rewards members also have access to perks such as concierge service and free alterations. A well-run...
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- 03 Oct 2013
- Research & Ideas
Lehman Brothers Plus Five: Have We Learned from Our Mistakes?
percent—the lowest in over 30 years. Home prices are perking up, and the number of home mortgages with negative equity is down. Balance sheets have recovered to their 2007 highs. While the United States represents only 19 percent of the...
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- Web
Podcast - Managing the Future of Work
different preferences for how they work. Nine out of 10 employees that are in remote-ready jobs say that they want some form of flexibility in their work. Before the pandemic even started, the most desired perk was flexibility. So it’s...
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- 26 Feb 2019
- Blog Post
Forget Cash. Here Are Better Ways to Motivate Employees
trip or dinner is more memorable and emotionally satisfying to them than just receiving cash, so it can act as a stronger motivator.” Give the gift of time—and other intangible perks A Glassdoor survey Whillans and her team conducted with...
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- 01 Dec 2016
- News
Vive la Madeleine!
weekend deadline for a new cooling room. With 20 local businesspeople due to arrive for a tour and lunch, Viana had grabbed a broom without comment and began sweeping up the sawdust. Never mind that he had two secretaries at his last job, an expense account, and all...
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- 01 Dec 2013
- News
Faster, Bigger, Stronger: Supersizing the NFL
Nickelodeon and Univision. "We know," O'Reilly observes, "that other entertainment and sports interests are competing for these groups and that we can never rest on our laurels." Innovation can mean basics like reducing parking and traffic hassles as well as adding...
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- 30 May 2000
- Research & Ideas
Market Makers Bid for Success
Meakem: I agree. The benefit of jumping right out is that you don't get cushy; you don't get used to a corporate job with corporate perks and get lulled into submission by staying at a large corporation for too long. You avoid that....
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