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- All HBS Web (92)
- Faculty Publications (26)
- 04 Jan 2016
- News
Taking Time Out for a Challenge
during this unprecedented public health crisis. She is committed to planning for the long recovery and rebuilding process that lies ahead. “I’m proud that, over the last year, Welbodi was able to play an important role in helping three government hospitals—including...
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- 17 Dec 2018
- Blog Post
Thinking of Joining a Board? Christiana Smith Shi (MBA 1986) Shares Her Experience
and enjoying board service on a mix of consumer-related boards. Can you describe your experience joining your first board? I didn't know it at the time, but the way I joined my first board was very typical, which was a referral through a...
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- 03 Aug 2017
- Blog Post
“I Can Acquire Important Skills, But Also Gain the Big Picture Perspective of a Founder.”
need to get new customers and/or get more orders from our current customers. I have to come up with a marketing plan, then implement the ideas that the team finds agreeable.” So far, Rahil has pursued options such as a referral program, a...
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Entrepreneurship
- 02 Dec 2015
- Blog Post
Alumni: Where Are They Now? Featuring: Laura Mackay...
models and aspirations to transform the industry. One company in particular grabbed my attention: Fibroblast, a referral management platform. The business is focused at the heart of the one for the most challenging issues for patient...
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- 24 Jul 2019
- Lessons from the Classroom
Can These Business Students Motivate Londoners to Do the Right Thing?
small business productivity. For instance, the acceptance rate of students from underrepresented schools to top universities in the UK rose 34 percent after a letter from a top-tier student with a similar background was sent to pupils. And patient View Details
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by Dina Gerdeman
- Fast Answer
Transforming Health Care Delivery
reports on health care sectors such as pharmaceutical, therapeutics, biotechnology and medical imaging Articles and News Articles on topics related to healthcare delivery; for example: -home hospital -accountable care organization model -mental health...
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- 19 Jun 2019
- News
Connecting Patients and Providers
the average American hospital loses $80 million a year in neglected patient referrals and other processing inefficiencies. The solution, Jarzabek says, is Trustedoctor’s “E-Link”, a secure online platform which streamlines communication...
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April White
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
stand to benefit by saving time handling appointments, referrals and the like. Quelch says he recently had to arrange an appointment with a specialist, was told by the specialist's office he needed a View Details
- 25 Feb 2020
- News
Case Study: The Credit Bureau
typically willing to add you to their options, but this requires a lot of tech to integrate upfront. D2C is expensive, but partnerships or even referral codes to brokers could really lower your CAC. B2B2C feels like nirvana, and companies...
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- 01 Jun 2018
- News
Disrupting India’s Dental Market
opening a hospital. “I didn’t want to get into real estate,” he says. “I wanted to get into a service business.” Perhaps even more appealingly, dentistry did not depend on referrals from other doctors, which turned Indian medicine into “a...
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Sasha Issenberg
- 30 Oct 2019
- Blog Post
Candidates Seeking Opportunities After Graduation: Lessons Learned
pause for travel, Matt resumed his search in earnest, reaching out to colleagues in clean tech; two of them happened to work for Tesla and Zoox (an autonomous electric vehicle startup). Both gave Matt referrals and helped him set up...
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All Industries
- 05 Nov 2017
- Blog Post
What You Need to Know about SVMP
barriers in industries like consulting, education, finance, entrepreneurship, and tech. They have been a crucial support system since leaving SVMP. We all celebrate each other's successes and facilitate introductions or referrals to help...
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- 01 Jun 1999
- News
A Random Sampling of HBS Graduates in the News
pinot noir from California," Farman-Farmaian explained to the New York Post (February 28, 1999). "I name a price range and can add a description." BuyerWeb then contacts the appropriate merchants who have signed up with, and pay referral...
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Nancy O. Perry
- Web
Privacy - HBS Working Knowledge
that is not connected with any specific personal identity, such as data about usage and service operation. The following summarizes the types of information that we may collect. SYSTEM INFORMATION, IP ADDRESSES AND REFERRERS When you...
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- 09 Aug 2006
- Research & Ideas
Career Advancement Without Experience
contractors, they enjoy a broader social network from which to draw referrals than most permanent employees. In the film industry—where most hiring is done based on a production manager's previous experience with an individual—referrals...
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- 28 Jul 2016
- Op-Ed
Where is TripAdvisor for Doctors?
hernia surgeons in my area by going online and reading patient reviews, rather than just relying on a referral from my primary care physician, no matter how much I trust him or her. Hopefully, the operation goes well and I recover...
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- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
referrals of new customers, ideas for new products or processes, or even help in the selection of its frontline employees. Of greater significance than satisfaction or even the willingness to recommend the organization to others, these...
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by Jim Heskett
- 15 Jun 2020
- Research & Ideas
A Mass Crisis Can Overwhelm Health Care. Liberia Found a Solution.
quickly and efficiently for COVID-19 in the US, he says. The training modules cover four areas including epidemic surveillance; maternal and child health care; identifying Malaria, tuberculosis, and HIV; and referrals and chronic disease...
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- 07 Dec 2016
- HBS Case
Why Millennials Flock to Fintech for Personal Investing
through direct ads or referrals by early adopters who post about their services. “Their way to capture clients is through viral acquisition,” says Viceira. Lastly, fintech firms save costs by outsourcing money management expertise to...
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- 12 Oct 2011
- First Look
First Look: October 12
income between two organizations in similar businesses. It can be measured by the "Four Rs" of referrals and retention of employees, returns to labor, and relationships with customers that foster customer View Details
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Sean Silverthorne