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- Faculty Publications (26)
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- 01 Jun 2004
- News
Luxe Redux
quite a few of America’s financial and business elite. Repeat business and referrals make up the majority of customers for his firm’s rare gemstones, with most sales averaging between $50,000 and $150,000. Birnbaum tells of one...
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- Web
Podcast - Managing the Future of Work
to be productive and employed—things like providing or subsidizing short-term care, let’s say, for a sick child, or providing on-site daycare or things like that. Providing referral services—those things are much less common. They often...
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- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
Jeff Bussgang, general partner, Flybridge Capital Do you know how to get the most from your investors? Below, I have outlined the basic asks (table stakes) as well as suggestions for deeper asks. What to ask for Hiring Table stakes: View Details
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by Julia Austin
- 01 Mar 2019
- News
The One That Got Away
percent stake, which would have been a much smaller ownership position than we usually get. So it was an “off-strategy” investment. It was also in the highly competitive space of lead generation, where companies are paid a referral fee if...
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- 19 Dec 2017
- First Look
New Research and Ideas, December 19, 2017
133,000 weekly active users, but Propel had a limited funding runway, and, ahead of a meeting with investors, Chen has to select a business model. He evaluates data from two ongoing business model pilots—financial services referrals and...
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Carmen Nobel
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
case:https://cb.hbsp.harvard.edu/cbmp/product/817025-PDF-ENG Harvard Business School Case 317-085 Shisong Cardiac Center: Kumbo, Cameroon Shisong Cardiac Center in Kumbo, Cameroon, is a regional cardiac referral center in central Africa....
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Sean Silverthorne
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
through word of mouth (WOM); whereas in another context (a cloud-based file storage service), customers who joined through WOM referrals tended to exhibit higher usage. Yet, examining how routes of adoption relate to specific types of...
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Dina Gerdeman
- Web
Podcast - Managing the Future of Work
money to build a start-up.” And I was like, “Wow.” So I came back to my campus that year and started referring a lot of my friends from Michigan Tech to Palantir. And Palantir, they were paying referral bonuses—$10,000, $15,000, $20,000...
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- 01 Jun 2010
- News
MBAs on a Mission
the biggest challenge in treating my patients extended beyond the interaction with me or the attending nurse. These issues related to physical access to clinics, availability of medication and referral systems, and community health...
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- Web
Podcast - Forum for Growth & Innovation
number of customers who reached out to other customers and we have a referral program. And so we were mailing and packaging t-shirts and sending it to them. And that's essentially growth in the form of rewarding our customers for helping...
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- Web
Podcast - Managing the Future of Work
provide nearly the support we need or want. In a world where we can search at our fingertips and plug in mom with dementia in this zip code and get a list of memory care facilities, getting that—what EAPs refer to as resources and View Details