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- 01 Dec 2001
- News
HBS Alumni Association Board of Directors: President's Report
talented and committed group. This group sees itself as an advocate for your issues and concerns. Don't hesitate to contact any of us if we can be helpful. —Susan Luick Good (MBA '71) November 2001
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- 01 Jun 2003
- News
HBS Alumni Association Board of Directors: President's Report
Thank you for giving me the opportunity to lead the Alumni Association over the last two years at such a pivotal time in the School’s history. Susan Luick Good (MBA ’71) May...
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- 01 Nov 2020
- Research & Ideas
Good Leadership Is an Act of Kindness
makes us feel pleasure and “releases a hormone called oxytocin that helps modulate social interactions and emotion. Being kind is good for our own and our employees' mental health." And that translates to improved morale and performance....
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by Boris Groysberg and Susan Seligson
- 01 Sep 2003
- News
These Are the Good Old Days
actually weren’t all that good for many people,” she notes. “There is a more level playing field and meritocracy today. You don’t have to wear a three-piece suit to get the job or while you’re on the job. Diversity and individuality are...
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- 02 Apr 2001
- Research & Ideas
What Makes a Good Leader?
When discussing business leadership, a distinction is often made between good management and good leadership. Managers are thought to be the budgeters, the organizers, the controllers — the ants, as one...
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by Deborah Blagg & Susan Young
- 11 Feb 2021
- Blog Post
Good Leadership Is an Act of Kindness
helps modulate social interactions and emotion. Being kind is good for our own and our employees' mental health." And that translates to improved morale and performance. Here's what Psychology Today had to say about kind bosses: "They...
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All Industries
- 01 Feb 2001
- News
What Makes a Good Leader
of the 21st century. by Deborah Blagg and Susan Young Name: John Kotter, Konosuke Matsushita Professor of Leadership Director: HBS Global Leadership Initiative Most recent book: John P. Kotter on What Leaders Really Do On vision: "People...
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Management
- 01 Dec 2008
- News
A Force for Good
had done well for themselves and enjoyed sharing their good fortune. Recognizing McArthur’s potential, the Koerners offered to help finance his college education — an unusual next step for members of his high-school class. He and Natty...
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- 09 Sep 2015
- Research & Ideas
Leadership Lessons of the Great Recession: Options for Economic Downturns
last forever. Cote had used targeted layoffs for permanent changes to Honeywell’s product portfolio after becoming CEO in 2002, divesting businesses that did not meet his requirement that each Honeywell business be in a “great position in a View Details
- Article
Good Leadership Is an Act of Kindness
By: Boris Groysberg and Susan Seligson
Groysberg, Boris, and Susan Seligson. "Good Leadership Is an Act of Kindness." Harvard Business School Working Knowledge (November 1, 2020).
- 01 Jun 2000
- News
Going Public: Margaret M. Crotty
Save the Children and thought that Bryant Gumbel might make a donation," she laughs. The reasoning was classic Crotty: bold, altruistic, and always focused on drawing others into a good cause. Crotty's brush with death came toward the end...
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Susan Young
- 24 May 2017
- News
Adebayo O. Ogunlesi, JD/MBA 1979
successor, Credit Suisse. While initially he joined as a legal consultant, he notes, “when they found out I knew how to read financials, they campaigned to get me to work as a banker.” It was a good fit, explains Ogunlesi, grateful to...
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Susan Young
- 23 May 2019
- News
Tracy P. Palandjian, MBA 1997
Palandjian remembers her initial trepidation when launching Social Finance. “I had always followed a conventional path and didn’t think I would make a good entrepreneur,” she recalls. By all accounts it is a View Details
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Susan Young
- 01 Mar 2003
- News
A Casual Approach to Success
hardly any learning curve,” he says, still sounding surprised. “It was a good fit.” The investment business changed during his tenure at Lehman, and in 1976 he left and moved to Boston to launch Hellman, Ferri Investment Associates, a...
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Susan Young
- 23 May 2019
- News
Álvaro Rodríguez Arregui, MBA 1995
entrepreneurs. “In life you learn from the good experiences. and also from the bad.” “In life you learn from the good experiences. and also from the bad.” “He’s very encouraging, but he also challenges you,”...
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Susan Young
- 01 Sep 2012
- News
High Honors
Profiles & photographs by Susan Young Cynthia Carroll, MBA 1989 CARROLL: Discussing safety awards in her London office. Photographs by Susan Young This year's recipients join a distinguished group. Video...
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- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and services delivered; the quality of the process; and employee loyalty, satisfaction, productivity, and support." The results of...
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Susan Young
- 25 Aug 2014
- News
Jonathan M. Nelson, MBA 1983
colleagues to invest in a regional cellular company. “I knew it was a good investment, but I had no idea mobile would reach 100 percent market penetration,” he says. Interested in building media companies with like-minded partners, Nelson...
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Susan Young
- 26 May 2016
- News
W. James McNerney Jr., MBA 1975
find its way forward after a series of mergers and acquisitions, high-profile ethical missteps, and some tough business challenges. His job was to build on strengths, connecting what was good with what could be better. “Boeing had...
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- 01 Jan 2013
- News
Joanna M. Jacobson, MBA 1987
is spectacularly good at opening people's ears to others and requiring them to make an articulate argument," she observes. Having discovered a passion for marketing at HBS, Jacobson moved to New York to join Colgate-Palmolive and was...
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Susan Young