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- Faculty Publications (17)
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- All HBS Web (142)
- Faculty Publications (17)
- 05 Apr 2011
- First Look
First Look: April 5
and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when websites engage in operational transparency by signaling that they are exerting...
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Sean Silverthorne
- 29 Sep 2014
- Research & Ideas
Why Do Outlet Stores Exist?
damages the brand," he says. "Anytime a company makes a foray into outlets, they are going to gain in the short term but damage brand image in the long term." To see if that was the case, Ngwe separated customers by a...
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- Web
Entrepreneurship - Faculty & Research
Case Andreessen Horowitz By: Thomas R. Eisenmann and Liz Kind Andreessen Horowitz (a16z), a venture capital firm launched in 2009, has quickly broken into the VC industry's top ranks, in terms of its ability to invest in Silicon Valley's...
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- 24 Apr 2018
- Op-Ed
Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks
it are not representative of our Starbucks mission and values.” In contrast, Zuckerberg ducked the spotlight for five days and even then tried to shift the argument away from data privacy. In terms of public support, this tactic backfired...
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- 31 Jan 2023
- Op-Ed
Can Insurance Technology Solve the Uninsured Driver Problem?
nonstandard drivers frequently lapse on their payments in order to pay for basic necessities, then incur high fees when they re-enroll in coverage. Nonstandard carriers earn 13 percent of their premium income from fees and often require...
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- 16 Apr 2001
- Research & Ideas
Strategy and the Internet
competitive advantage—by operating at a lower cost, by commanding a premium price, or by doing both. Cost and price advantages can be achieved in two ways. One is operational effectiveness—doing the same things your competitors do but...
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by Michael E. Porter
- 31 Mar 2022
- Op-Ed
Navigating the ‘Bermuda Triangle’ in Professional Services
drive costs down and benefit from specialization because of its high volume of activities. "With growth, the way a firm is managed has to change, and that change is not easy." Among law firms, Wachtell Lipton maintains a premium market...
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by Ashish Nanda
- Web
Entrepreneurship Toolkit | Baker Library | Bloomberg Center | Harvard Business School
insider reveals how to get from start-up to IPO on your own terms /citations/mastering-the-vc-game-a-venture-capital-insider-reveals-how-to-get-from-start-up-to-ipo-on-your-own-terms Insights, stories, and practical advice gathered from...
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- 16 Apr 2018
- Research & Ideas
Can Consumers Be Saved From Their Misguided Decisions?
insurance plan. They are likely to choose a low-deductible plan with a high premium even when there is an option to choose a higher-deductible plan that is ultimately less expensive and fits their medical needs just as well. In fact,...
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- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
costly for both employees and employers, in terms of direct medical costs as well as costs stemming from lost productive time and missed days at work. Resilience training has been shown to improve workplace functioning for employees,...
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Dina Gerdeman
- 21 Mar 2019
- HBS Case
The Ferrari Way
“If you drive a Ferrari, you put premium petrol in the tank, you hit the motorway, and you step on the gas.” —Soccer star Zlatan Ibrahimovic That purring engine. The buttery soft leather. Those sleek curves. The essence of a Ferrari...
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- 21 Jun 2022
- HBS Case
Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams
Commission. A year later, in July 2021, Slack was acquired by Salesforce, the world’s largest customer-relations management software company. Butterfield and Salesforce CEO Marc Benioff shared the same goal: Establish Slack as what Butterfield View Details
- 31 Jan 2023
- Research & Ideas
It’s Not All About Pay: College Grads Want Jobs That ‘Change the World’
having social impact, they acknowledge that not all college graduates can afford to accept a lower salary. However, those willing to sacrifice some pay to potentially “make a difference” can also move the needle on income inequality. “This college View Details
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by Rachel Layne
- Web
Curriculum - Business & Environment
commitment to sustainability and a multi-stakeholder model, and the 18% premium of KHC/3G's offer undervalued Unilever and its long-term value creation strategy. Engine No.1: An Impact Investing Firm Engages with ExxonMobil Key concepts:...
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- Web
The Disruptive Voice - Forum for Growth & Innovation
immense and companies that view AI as an enabler of corporate transformation can reap potentially enormous benefits in terms of both value creation and growth. In this panel discussion, Freddy Solis hosts his Innosight colleague and...
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- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
they operate. Political science, government, and history paid attention; and even the economist Joseph Schumpeter, with his notion of individuals who operate outside the social structure and who can then innovate, staked out a tradition of trying to understand...
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- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
options. They can invest in new as well as shelved technologies and product designs that are particularly effective in mitigating risk and improving safety—even when they are initially inferior in terms of costs, user-friendliness, or...
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by Hong Luo and Alberto Galasso
- 28 Feb 2012
- First Look
First Look: Feb. 28
result higher cost of capital. However, this result is not mitigated by the presence of long-term investors, consistent with these investors requiring a risk premium for holding the stock of short-term oriented firms. Overall, our...
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Sean Silverthorne
- 02 Jun 2020
- Research & Ideas
Coronavirus Careers: Cloud Kitchens Are Now Serving
seasonal flu and colds happen. The pandemic has offered a crash course in how viruses spread. Meanwhile, many conventional restaurants have become cloud kitchens by necessity. This unwanted experience might now prove valuable, at least in the short View Details
- 14 Mar 2022
- Research & Ideas
Lessons from COVID-19: The Business Skills Doctors Need
developing new medical innovations. They were issues of execution of known activities,” he says. “Particularly in the early days, the pandemic truly placed a premium on those with management expertise.” As Huckman details in a paper in...
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