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Show Results For
-
All HBS Web
(2,063)
- People (4)
- News (623)
- Research (1,123)
- Events (1)
- Multimedia (49)
- Faculty Publications (602)
- December 2009 (Revised September 2014)
- Case
TD Canada Trust
By: Dennis Campbell and Brent Kazan
The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and...
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Keywords:
Mergers and Acquisitions;
Customer Focus and Relationships;
Customer Satisfaction;
Commercial Banking;
Profit;
Balanced Scorecard;
Organizational Change and Adaptation;
Banking Industry;
Canada
Campbell, Dennis, and Brent Kazan. "TD Canada Trust." Harvard Business School Case 110-049, December 2009. (Revised September 2014.)
- May 2020
- Case
Trust Merchant Bank
By: Ramon Casadesus-Masanell, Pippa Tubman Armerding, Dilyana Karadzhova Botha and Salim Dewji
Trust Merchant Bank (TMB), a leading bank in the Democratic Republic of Congo (DRC), needs to decide whether to enter the soon-to-be-liberalized insurance industry. Since its founding in 2004, TMB has played a pivotal role in reshaping the DRC banking landscape by...
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Keywords:
Retail Banking;
Financial Services;
Financial Inclusion;
Turnaround;
Fintech;
Banks and Banking;
Financial Condition;
Insurance;
Corporate Strategy;
Expansion;
Business Model;
Family Business;
Entrepreneurship;
Information Technology;
Monopoly;
Banking Industry;
Insurance Industry;
Africa;
Congo, Democratic Republic of the
Casadesus-Masanell, Ramon, Pippa Tubman Armerding, Dilyana Karadzhova Botha, and Salim Dewji. "Trust Merchant Bank." Harvard Business School Case 720-449, May 2020.
- September 2006
- Article
Decomposing Trust and Trustworthiness
By: Nava Ashraf, Iris Bohnet and Nikita Piankov
What motivates people to trust and be trustworthy? Is trust solely "calculative," based on the expectation of trustworthiness, and trustworthiness only reciprocity? Employing a within-subject design, we run investment and dictator game experiments in Russia, South...
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Ashraf, Nava, Iris Bohnet, and Nikita Piankov. "Decomposing Trust and Trustworthiness." Experimental Economics 9, no. 3 (September 2006): 193–208.
- Awards
Named to top 100 thought leaders by Trust America
By: Michael Beer
Selected as one of the Top 100 Thought Leaders in Trustworthy Business Behavior by Trust Across America in 2011.
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- 17 Jul 2019
- News
Leading with Trust
Uncertainty, Trust and Cybersecurity
Human factors like trust are a major question of interest in cybersecurity. Uma Karmarkar's talk at the 2017 Enigma conference explores how the neuroscience and psychology of uncertainty can offer insights into how people handle security issues in digital spaces.
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- March 1998 (Revised April 1998)
- Background Note
Charitable Trusts
By: Henry B. Reiling
Discusses the concept of charitable lead and charitable remainder trusts, some of their mechanics, and typical circumstances in which they are used.
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Keywords:
Financial Instruments
Reiling, Henry B. "Charitable Trusts." Harvard Business School Background Note 298-096, March 1998. (Revised April 1998.)
- 27 Jun 2022
- News
The Power of Trust
- September 2004
- Article
Trust in Agency
Existing models of the principal-agent relationship assume the agent works only under extrinsic incentives. However, many observed agency contracts take the form of a fixed payment. For such contracts to succeed, the principal must trust the agent to work in the...
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Keywords:
Trust;
Agency Theory;
Relationships;
Behavior;
Motivation and Incentives;
Contracts;
Business Model;
Emotions;
Forecasting and Prediction;
Ethics;
Standards;
Risk and Uncertainty
Casadesus-Masanell, Ramon. "Trust in Agency." Journal of Economics & Management Strategy 13, no. 3 (September 2004): 375–404.
- October 2019
- Teaching Note
Starling Trust Sciences: Measuring Trust in Organizations
By: Aiyesha Dey and Jonas Heese
- 13 Aug 2007
- Research & Ideas
The Dark Side of Trust
Oberholzer-Gee saw in TrapGuard, being marketed for the first time to plumbers in Philadelphia, an interesting way to better understand the link between trust and diffusion of new products. With Victor Calanog, a doctoral student at the...
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- 08 Mar 2017
- News
America Has A Trust Problem
- March 2023
- Module Note
The Trusted Advisor's Mindset
By: David G. Fubini and Patrick Sanguineti
A module note for the Mastering Consulting and Advisory Skills (MCAS) course, "The Trusted Advisor's Mindset" introduces some of the differences between working as an operator and an advisor.
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Fubini, David G., and Patrick Sanguineti. "The Trusted Advisor's Mindset." Harvard Business School Module Note 423-079, March 2023.
- 01 Mar 2003
- News
Trust Me
level of integrity. “You build trust when you are vulnerable. If the person you are dealing with has an incentive to harm you but comes through and does not, then you learn to trust him or her,” Malhotra...
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- April 1991 (Revised September 1991)
- Case
Royal Trust
By: F. Warren McFarlan and Krista McQuade
McFarlan, F. Warren, and Krista McQuade. "Royal Trust." Harvard Business School Case 191-116, April 1991. (Revised September 1991.)
- 01 Mar 2016
- News
Delivering Trust
Illustration by Marcos Chin Illustration by Marcos Chin When they married, Deborah and Jake Anderson (MBA 2010) knew that they might have difficulty starting a family due to a preexisting medical condition. They began consulting with fertility specialists early on,...
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Keywords:
Julia Hanna
- 29 Jan 2018
- News
Restoring Trust in Leadership
- September 2019
- Case
Starling Trust Sciences: Measuring Trust in Organizations
By: Aiyesha Dey, Jonas Heese and James Weber
Stephen Scott needed to decide whether to keep his behavioral analytics startup in the people analytics sector or shift his company into the RegTech sector. Starling had develop technology that enabled its customers to anticipate and shape the behavior of their...
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Keywords:
Behavioral Analytics;
Financial Institutions;
Banks and Banking;
Entrepreneurship;
Strategy;
Banking Industry;
Consulting Industry;
Information Technology Industry;
United States;
United Kingdom
Dey, Aiyesha, Jonas Heese, and James Weber. "Starling Trust Sciences: Measuring Trust in Organizations." Harvard Business School Case 120-006, September 2019.