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All HBS Web
(135)
- News (53)
- Research (76)
- Events (1)
- Multimedia (5)
- Faculty Publications (32)
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- 10 Mar 2021
- News
Chasing the Silver Tsunami
via fax and phone, as nurses and patients struggled to find available and appropriate facilities and services. “It’s so obvious that if you live in a world where there are things like TripAdvisor and Yelp and Hotels.com, where you can...
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- 21 Apr 2009
- First Look
First Look: April 21, 2009
in the economic environment of the firm. The case can also be taught as a review session. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=109056 Yelp Harvard Business School Case...
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Martha Lagace
- 16 Aug 2017
- Research & Ideas
Researchers Use Google Street View to See the Future of Cities
policy at hyper-local resolution, with global scope.” Related Reading: Developing Asia’s Largest Slum The Civic Benefits of Google Street View and Yelp Water, Electricity, and Transportation: Preparing for the Population Boom Urban...
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- 13 Mar 2018
- First Look
March 13, 2018
Download working paper: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=54145 Digitizing Disclosure: The Case of Restaurant Hygiene Scores By: Dai, Weijia (Daisy), and Michael Luca Abstract—Collaborating with Yelp and the City of San...
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Sean Silverthorne
- 27 May 2014
- First Look
First Look: May 27
competitive context. This support translates into purchase intention, real purchase, and more favorable online reviews in a study of over 10,000 Yelp posts. We argue that this "framing the game effect" is mediated by consumers'...
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Sean Silverthorne
- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
strategy," and he describes how companies such as Yelp and Zynga have done it. The Political Economy of Empire in the Early Modern World edited by Sophus A Reinert and Pernille Røge (Palgrave Macmillan) Assistant Professor Reinert and his...
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- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
Online Reviews at TripAdvisor in the HBS case collection at hbr.org. I’m Brian Kenny and you’ve been listening to Cold Call, the official podcast of Harvard Business School. Related Article The Yelp Factor: Are Consumer Reviews Good for...
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- 18 Nov 2014
- First Look
First Look: November 18
than 0.25 stars away at the end of our sample period. Moreover, the deviation grows significantly as a restaurant accumulates reviews over time. This suggests that large gains could be made by implementing optimal ratings, especially as View Details
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Sean Silverthorne
- 08 Mar 2016
- First Look
March 8, 2016
that UGC on platforms ranging from Yelp to Facebook has a large causal impact on economic and social outcomes ranging from restaurant decisions to voting behavior. These findings often leverage unique data sets and methods ranging from...
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Sean Silverthorne
- 11 Oct 2016
- First Look
October 11, 2016
restaurants for a three-month period, with randomization done at the restaurant level to assess the overall impact of advertisements. We find that advertising increases a restaurant’s Yelp page views by 25% on average. Advertising also...
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Sean Silverthorne
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
company. Digitizing Disclosure: The Case of Restaurant Hygiene Scores By: Dai, Weijia (Daisy), and Michael Luca Abstract— Collaborating with Yelp and the city of San Francisco, we revisit a canonical example of quality disclosure by...
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Dina Gerdeman
- 04 Dec 2012
- First Look
First Look: December 4
ratings for all restaurants on Yelp and compare them to the arithmetic averages displayed by Yelp. As of the end of our sample, a conservative finding is that roughly 25%-27% of restaurants are more than 0.15 stars away from the optimal...
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Carmen Nobel
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