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- Faculty Publications (24)
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- All HBS Web (132)
- Faculty Publications (24)
- 12 Oct 2011
- First Look
First Look: October 12
income between two organizations in similar businesses. It can be measured by the "Four Rs" of referrals and retention of employees, returns to labor, and relationships with customers that foster customer referrals and...
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Sean Silverthorne
- 06 Jul 2011
- Research & Ideas
Are You a Level-Six Leader?
the Builder, strives not to reach a goal but to build an institution. Builders are legendary leaders such as IBM's Tom Watson Jr., GM's Alfred P. Sloan, and Harpo's Oprah Winfrey. These people serve their institutions View Details
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by Mitch Maidique
- October 1993 (Revised October 1996)
- Case
Paragould City Cable
Unhappy with the prices provided by the local, privately owned cable television operator, the city of Paragould, Arkansas constructs a competing municipally owned cable system. Once in operation, Paragould City Cable faces vigorous competition from the incumbent...
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Keywords:
Business Strategy;
Television Entertainment;
Competitive Strategy;
Distribution Channels;
Media;
Public Sector;
Programs;
Growth and Development Strategy;
Cost;
Performance Improvement;
Entertainment and Recreation Industry;
Arkansas
Emmons, Willis M., III. "Paragould City Cable." Harvard Business School Case 794-030, October 1993. (Revised October 1996.)
- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
cash. You change a coin or bill. Am I right? Now, sir, this register* makes the entries. The indication* of the transaction shows through this glass.* The amount* of the last recorded transaction is always visible, and the records are made View Details
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by Walter A. Friedman
- 02 Mar 2011
- News
HBS Faculty on Revolution in the Middle East and North Africa
- 01 Jun 2007
- What Do You Think?
How Should Pay Be Linked to Performance?
for shareholders. However, there is a sense, expressed by John Ippolito, that there is a lack of perception in boards of directors of "what constitutes 'creating value' in the enterprise many boards are too ready to turn over the...
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by Jim Heskett
- 03 Jan 2008
- What Do You Think?
Does Judgment Trump Experience?
Summing Up How is good judgment developed? Whether judgment trumps experience quickly gave way in this month's rich exchange of views to other questions about how (and the extent to which) judgment is developed. Most of those addressing the question agreed with the...
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by Jim Heskett
- 06 Sep 2006
- Lessons from the Classroom
Mixing Students and Scientists in the Classroom
with the classic norms of science. We actually discuss this in terms of the discovery of DNA. Watson and Crick arguably violated scientific norms by relying on information that had been gathered View Details
- 23 Jul 2001
- Research & Ideas
How the Giants of Enterprise Seized the Future
shared with the other titans in this book a belief in the future. Watson had two decades of business experience by the time he became chief executive of Computing-Tabulating-Recording (C-T-R) in 1914. The...
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by Richard S. Tedlow
- 08 Mar 2012
- Research & Ideas
Unplugged: What Happened to the Smart Grid?
two decades, according to the 2010 case The Smart Grid, prepared by Henderson, Associate Professor Noel Maurer, and former research associate Catherine Ross. When demand peaks beyond the capacity of the base...
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- 20 Oct 2003
- Research & Ideas
Gaps in the Historical Record: Development of the Electronics Industry
In a recently published book on current international research in business history, edited by Harvard Business School professor Geoffrey Jones, HBS professor emeritus Alfred D. Chandler Jr. contributed an essay on the opportunities...
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- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
insurance company as well as one about IBM Watson Health, to explore advances by other players in the integrated patient data market. Note to readers: John Quelch invites Working Knowledge readers to comment...
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- October 2015 (Revised October 2016)
- Case
Building Watson: Not So Elementary, My Dear! (Abridged)
By: Willy C. Shih
This case is set inside IBM Research's efforts to build a computer that can successfully take on human challengers playing the game show Jeopardy! It opens with the machine named Watson offering the incorrect answer "Toronto" to a seemingly simple question during the...
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Keywords:
Analytics;
Big Data;
Business Analytics;
Product Development Strategy;
Machine Learning;
Machine Intelligence;
Artificial Intelligence;
Product Development;
AI and Machine Learning;
Information Technology;
Analytics and Data Science;
Information Technology Industry;
United States
Shih, Willy C. "Building Watson: Not So Elementary, My Dear! (Abridged)." Harvard Business School Case 616-025, October 2015. (Revised October 2016.)
- 02 Apr 2010
- What Do You Think?
Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?
over their own needs)." Mark Isaac pointed out that "Succession plans, open communication, and knowing that the company cares, create a learning environment." Gerald Nanninga's reference to findings of the biennial Global Workforce Study View Details
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by Jim Heskett
- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
began to appear in the 1990s, with French historian Laurence Fontaine's Histoire du colportage en Europe: XVe-XIXe siècle, a work translated into English and published by Duke University Press as History of Pedlars in Europe in 1996. This...
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- 09 Nov 2006
- Research & Ideas
Andy Grove: A Biographer’s Tale
previous books: the Watsons of IBM, Sam Walton, for example. What led you to focus this time on Andy Grove? Tedlow: Having looked at CEO's, as you mentioned, in other books, and really having studied the phenomenon of the chief executive...
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- 03 Mar 2017
- News
Big Blue’s Big Bet
Jeopardy! contestants to compete against Watson, its “brain” the compendium of 100 algorithms working in parallel against 200 million pages of text in 500 gigabytes of data. When it finally played master Jeopardy! winner Ken Jennings in 2011, View Details
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Paul Kix; illustrations by Dan Page
- 05 Aug 2002
- Research & Ideas
Are Consumers the Cure for Broken Health Insurance?
use gatekeepers to impose stringent controls on care—were resisted by patients and physicians. In response, the managed care organizations began relaxing their controls, allowing patients more freedom to see specialists and out-of-network...
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by Regina E. Herzlinger
- 03 Mar 2011
- Research & Ideas
HBS Faculty on Revolution in the Middle East and North Africa
members—Deepak Malhotra, an authority on negotiation strategy; Noel Maurer, an expert on the politics and economics of the energy business; and Magnus Thor Torfason, an authority on how behavior is influenced View Details
- September 2011 (Revised July 2012)
- Case
Building Watson: Not So Elementary, My Dear!
By: Willy Shih
This case is set inside IBM Research's efforts to build a computer that can successfully take on human challengers playing the game show Jeopardy! It opens with the machine named Watson offering the incorrect answer "Toronto" to a seemingly simple question during the...
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Keywords:
Technological Innovation;
Standards;
Product Development;
Organizational Change and Adaptation;
Mathematical Methods;
Research and Development;
Information Technology
Shih, Willy. "Building Watson: Not So Elementary, My Dear!" Harvard Business School Case 612-017, September 2011. (Revised July 2012.)