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- Faculty Publications (17)
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- All HBS Web (64)
- Faculty Publications (17)
- 06 Nov 2018
- First Look
New Research and Ideas, November 6, 2018
https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=55194 Large Banks and Small Firm Lending By: Bord, Vitaly, Victoria Ivashina, and Ryan D. Taliaferro Abstract—We show that since 2007, there was a large and persistent shift in the...
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Dina Gerdeman
- 11 Oct 2016
- First Look
October 11, 2016
firms’ institution-seeking behavior by documenting how they make strategic use of weaker institutions. Publisher's link: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=51721 Surfacing the Submerged State: Operational Transparency...
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Sean Silverthorne
- 05 Nov 2013
- First Look
First Look: November 5
value creation for shareholders overall. August 2013 Quarterly Journal of Economics Last-place Aversion: Evidence and Redistributive Implications By: Kuziemko, Ilyana, Ryan Buell, Taly Reich, and Michael...
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Sean Silverthorne
- Web
Placement - Doctoral
University, Mays Business School Dissertation: Consumer Behavior in Close Relationships Advisors: Michael I. Norton (Chair), Leslie K. John, Ryan W. Buell, Rebecca Ratner, and...
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- 07 Sep 2011
- First Look
First Look: Sept. 7
http://www.themontrealreview.com/2009/The-current-crisis-and-the-essence-of-capitalism.php Reversing the Null: Regulation, Deregulation, and the Power of Ideas Authors:David Moss Publication:Chap. 4 in Challenges to Business in the Twenty-First Century, edited View Details
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Sean Silverthorne
- 23 Oct 2018
- First Look
New Research and Ideas, October 23, 2018
Bhavya, Ryan W. Buell, and Leslie K. John Abstract—Firms do not typically disclose information on their costs to produce a good to consumers. However, we provide evidence of...
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Dina Gerdeman
- June 2017
- Article
Creating Reciprocal Value Through Operational Transparency
By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay
We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact...
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Keywords:
Operational Transparency;
Service Management;
Production Management;
Organizational Performance;
Behavioral Operations;
Service Operations;
Service Delivery;
Consumer Behavior;
Labor;
Organizational Design;
Operations;
Service Industry;
United States;
Kenya
Buell, Ryan W., Tami Kim, and Chia-Jung Tsay. "Creating Reciprocal Value Through Operational Transparency." Management Science 63, no. 6 (June 2017): 1673–1695.
- October 2020 (Revised August 2022)
- Case
Union Square Hospitality Group: Hospitality Included
By: Peter Boumgarden, Ryan W. Buell, Lamar Pierce and Richard Ryffel
In 2015, Union Square Hospitality Group (USHG), helmed by famous restauranteur Danny Meyer, sent shockwaves through the restaurant industry by announcing the end of tipping in its restaurants. Under its new policy, Hospitality Included (HI), USHG would charge higher...
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Keywords:
Restaurants;
Tipping;
Revenue Sharing;
Service Operations;
Policy;
Change;
Human Resources;
Management;
Food and Beverage Industry
Boumgarden, Peter, Ryan W. Buell, Lamar Pierce, and Richard Ryffel. "Union Square Hospitality Group: Hospitality Included." Harvard Business School Case 621-047, October 2020. (Revised August 2022.)
- 2023
- Working Paper
When Does Gamified Training Improve Performance? The Roles of Office and Leader Engagement
By: Ryan W. Buell, Wei Cai and Tatiana Sandino
Gamified training is a novel management control system in which companies use gamification
techniques to engage and motivate employees to learn. This study empirically examines the
performance consequences of gamified training using data from a natural field...
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Keywords:
Gamified Training;
Management Control Systems;
Employee Engagement;
Employees;
Learning;
Training;
Motivation and Incentives;
Performance
Buell, Ryan W., Wei Cai, and Tatiana Sandino. "When Does Gamified Training Improve Performance? The Roles of Office and Leader Engagement." Harvard Business School Working Paper, No. 19-101, March 2019. (Revised October 2023.)
- Web
Alumni - Global
Xydi (MBA 2022); Kyriakos Mitsotakis (MBA 1995); Andreas Stavropoulos (MBA 1997); Antonis Samaras (MBA 1976); By: Jen McFarland Flint; illustration by Pete Ryan 11 Mar 2024 Skydeck In HarmonyBorn in Korea,...
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- Web
Named Fellowship Funds - Alumni
in emergency medical services at Stanford. Duncan (MBA 1986) Family Doctoral Fellowship The Duncan Family Doctoral Fellowship was established by Charles W. Duncan Jr. and Charles View Details
- Web
Faculty & Researchers - Managing the Future of Work
Ryan Barr Research Associate Ryan Barr is a research associate for the Project on Managing the Future of Work and the Project on U.S. Competitiveness, co-chaired by Professor...
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- November 2016
- Supplement
Irregular Operations
This video shows a dispatcher responding to an irregular operations situation caused by weather at an East Coast airport.
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Keywords:
Service;
Service Excellence;
Service Quality;
Operating Systems;
Operational Complexity;
Operational Disruptions;
Operational Efficiency;
Operational Focus;
Air Transportation;
Service Operations;
Service Delivery;
Air Transportation Industry
Buell, Ryan W., Willy C. Shih, and Michael W. Toffel. "Irregular Operations." Harvard Business School Multimedia/Video Supplement 617-705, November 2016.
- Web
Accounting & Management Awards & Honors - Faculty & Research
Feedback in a Context of Negative Incentives: Evidence from a Field Experiment” with Sofia M. Lourenço, Jeffrey O. Greenberg, Melissa Littlefield, and David W. Bates. George Serafeim: Awarded the 2019 Kim B....
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- 22 Sep 2023
- News
Skydeck Voices: The Most Important Person I Met at HBS
Photo provided by Harvard University Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Who was the most important person you met at HBS? And why? This is Dan Morrell, host of Skydeck, and when my colleagues set up on Spangler Lawn during Spring Reunions...
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- July–August 2021
- Article
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government
By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs.
Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and...
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Keywords:
Government Services;
Behavioral Operations;
Operational Transparency;
Government Administration;
Service Operations;
Programs;
Perception;
Attitudes;
Behavior;
Trust
Buell, Ryan W., Ethan Porter, and Michael I. Norton. "Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government." Manufacturing & Service Operations Management 23, no. 4 (July–August 2021): 781–802.
- 11 Nov 2014
- First Look
First Look: November 11
Publications November 2014 Harvard Business Review Cooks Make Tastier Food When They Can See Their Customers By: Buell, Ryan W., Tami Kim, and Chia-Jung Tsay Abstract—While...
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Sean Silverthorne
- 17 Dec 2015
- News
Conducting Research That Influences Practice
who have made it possible,” she says. “My fellow students and I feel valued by the School because of the resources that are provided to us.” Kim also is a mentor to students enrolled in PRIMO (Program for...
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- Web
Strategy Awards & Honors - Faculty & Research
Ryan Raffaelli. Jan W. Rivkin: Winner of the 2019 Strategic Management Society (SMS) Annual Conference Best Research Methods Paper Award for “Cognitive Framing and Capability Development at the Federal...
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- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
challenging areas. Download working paper: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=55885 Learning or Playing? The Effect of Gamified Training on Performance By: Buell, Ryan W., Wei Cai, and Tatiana...
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Keywords:
Dina Gerdeman