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All HBS Web
(7,492)
- People (50)
- News (2,339)
- Research (3,341)
- Events (12)
- Multimedia (12)
- Faculty Publications (1,754)
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- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
services industry, where call centers have moved beyond their most obvious function -- as low-cost channels for resolving a myriad of customer concerns -- to become View Details
- 09 Mar 2021
- News
Community Colleges as Engines of Economic Opportunity
opportunity it presented. “We, as a college, felt like, ‘This gift has just been handed to our institution, our students, and our state, so let’s get after it.’” Since the introduction of Rhode Island...
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Jennifer Gillespie
- 30 Jan 2018
- News
Four Alumni Named as Presidential Leadership Scholars
Four HBS alumni are among 59 individuals selected as Presidential Leadership Scholars (PLS) in the program’s fourth year. PLS brings a diverse group of leaders together to collaborate View Details
- 01 Jun 2005
- News
McCance First to Serve as Entrepreneur in Residence
chairman of the firm, shared the breadth and depth of his expertise with faculty and students as the first HBS entrepreneur in residence. The newly created posting builds on efforts to involve alumni who can bring View Details
- 01 Oct 2001
- News
Calling the Tune: Negotiation as an Improvisational Dance
"It Takes Two: Improvisations in Negotiations," Valley told alumni that successful negotiations result from a solid understanding of the individuals involved as well as of the...
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- 23 Oct 2018
- News
Coming of Age as the World Comes Apart
culmination of those 130,000 words is a deeply personal and poetic recounting of Casey’s life, crafted not as a memoir, but as an intervention....
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- 07 Feb 2018
- News
Athenahealth Taps Former GE CEO Jeff Immelt as Chairman
Immelt had overseen the growth of GE Healthcare to a $20 billion business. Immelt was also recently brought in as a venture partner at New England Associates, one of the...
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- 01 Apr 2002
- News
New Director of MBA Career Services Focuses on Power of Alumni Network
interview Merrick immediately; both offered him jobs. After graduation, he accepted a position at Parson Group, a Chicago-based consulting firm he learned of through a previous...
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- 22 Nov 2015
- News
Start-Up Leaders Embrace Lobbying as Part of the Job
A recent story in the New York Times that details entrepreneurs’ growing interest in shaping policy highlights the lobbying efforts of Hello Alfred, a personal butler service...
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- 23 Mar 2012
- News
How to Charge a Fee (Without Starting a Customer Rebellion)
- 03 Oct 2016
- News
How to Manage a Toxic Employee
- 25 Mar 2014
- News
A fresh bite of the Apple
- 01 Jun 2005
- News
Mookerjee Picked as First Director of New HBS India Research Center
After nearly two decades in senior marketing and new venture positions, Ajay Mookerjee (DBA ’88) has returned to HBS as executive director of the new India Research Center. “I’ve had a pent-up desire to get...
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- 28 Sep 2023
- News
Meet the New HBS Team Helping Alumni Clubs and Associations to Thrive
Stockwell joins HBS from Tufts University, where she worked in Career Services and External Relations. Prior to that, she worked at Forrester Research as a senior consultant in...
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- 25 Jun 2014
- News
A Man on a Mission
"My wife says I flunked retirement," says Julian Earls (PMD 37, 1979) with a laugh. Maybe so, but he clearly has never flunked anything else. The holder of 10 university degrees, including six honorary...
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- 01 Aug 1998
- News
Year-End Roundup: Dean's Award, Other Honors Conferred as Class of '98 Graduates
exceptional leadership and service to the HBS community. Jill S. Schaeffer and Philip L. Terry were honored for cochairing this year's fifth annual HBS Cyberposium, a student-organized high-tech and new...
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