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- Research (43)
- Multimedia (6)
- Faculty Publications (13)
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- 01 Dec 2022
- News
My First Job
Edited by Jen McFarland Flint; illustrations by Ross MacDonald Here’s the humbling truth: no matter how high your career soars, how many awards you win or companies you sell or differences you make in this world, everyone has to start somewhere. And in those first...
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- 12 Feb 2021
- News
How Dunkin’ Donuts Took Over the World
chair in my living room, it occurred to me that Halberstam could just as well have been talking about me. And I basically began a transformation and went to my team, asked them to help. We apologized to our franchisees and invited them...
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Keywords:
brands;
leadership;
management;
strategy;
operations;
career;
Food and Beverage Stores;
Retail Trade
- 01 Mar 2014
- News
Research Brief: Better to Be Safe with a Sorry
"Never apologize, mister," John Wayne's character famously said in She Wore a Yellow Ribbon. "It's a sign of weakness." And while previous academic research has similarly concluded that apologizing during negotiations hurts perceptions of...
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- 25 May 2016
- News
Supporting Critical Initiatives
with a Harvard MBA can negotiate a deal to buy a company without apologizing for being a woman or a mom,” she observes. “I’m happy to support a school that is giving more women a seat at the table.”
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- 01 Apr 2011
- News
My First HBS Class
case beforehand but cannot say that I mastered all the data or how they fit together. Indeed, Professor Abdelal sort of apologized at the top of the class for assigning the case, given its breadth and complexity, but the students seemed...
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- 01 Oct 1996
- News
An Atypical Case — Robin G. Berglund (MBA 1971)
to reach a nurse who has paged him. Then, apologizing for his fatigue after thirty sleepless hours, he settles into a chair in a quiet corner to reflect for a few moments on his decision to enter medical school at the age of 45 after a...
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Keywords:
Thomas Frick
- 01 Sep 2012
- News
What’s the Big Idea?
January. “I hope women and men will take it,” he says. —JH Spotlighting Inequality Michael Norton “It’s not only what they don’t know that gets ’em into trouble, it’s what they know for sure that just ain’t so.” This aphorism (with View Details
- 01 Dec 2011
- News
At Your Service
who want to know what’s wrong with them, that’s a huge benefit. The tradeoff—and again, no one apologizes for this—is that patients can’t choose their caregivers. They will get a Mayo Clinic diagnosis, and they will get it quickly, but it...
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- 01 Sep 2016
- News
The Taxi Wars of Jakarta
who are no strangers to violent protests, mocked the ruckus with the Twitter hashtag #angrybird in reference to violence meted out by drivers from the dominant taxi company, Blue Bird. The company apologized and atoned with free trips...
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- 17 Apr 2019
- News
Give It to Me Straight
direction on caring personally and moving up to radical candor, we move the wrong direction on challenging directly, and we wind up in the worst place of all, manipulative insincerity. This is where the false apology creeps in. This is...
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- 19 Jun 2017
- News
Can Neuroscience Find You the Perfect Job?
where's the clicker for the presentation slides? And I'm like, well, I'm not with the event. I'm following you as a speaker. Again, people don't realize this, and they don't-- and then they'll come and apologize to me afterwards, and...
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- 06 Dec 2018
- News
Cold Call Horror Stories
apologized and he said he wanted to warm call me. The case was about an industry I’d worked in, and he knew that, and he thought this was an opportunity to get me to say something to bring me in. And because he came in late, he didn’t get...
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- 01 Oct 2000
- News
The Entrepreneurial Venture
going to have some very disappointed customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer and explained that our reshipment would be late. We sent a follow-up letter of View Details
- 01 Dec 2012
- News
From Where We Stand
Choose a career that feeds your soul and your mind. Embrace your career and proceed with passion. Build relationships with everyone, regardless of job responsibility, gender, age, race, etc. Engage with integrity at all times. Feel comfortable View Details
- 06 Dec 2021
- News
Rescue & Recovery
Tuesday tumbled into Wednesday, CEO Neal Keny-Guyer hosted a town hall meeting; apologies were issued. Jacobs remembers the week as “unlike anything I’ve experienced,” he says. “On Thursday, what felt like all of the employees at our...
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