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All HBS Web
(372)
- News (50)
- Research (259)
- Events (2)
- Multimedia (2)
- Faculty Publications (133)
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- 01 Apr 2000
- News
Q & A: A Conversation with IRS Chief Charles Rossotti
timely service. Directly related to that approach are our new customer-oriented benchmarks for IRS performance: customer satisfaction, employee satisfaction, overall compliance by each tax-paying sector, and continuous improvement. You've...
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Garry Emmons
- 01 Jun 2009
- News
Cynthia Carroll
earned prestigious awards. This is the kind of benchmark I want Anglo to be known for. In Alaska, we’ve spent over $100 million on environmental and socioeconomic impact studies pursuant to developing a copper mine at Bristol Bay in an...
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- 01 Jun 2022
- News
June 2022 Alumni and Faculty Books
writing in one of three lanes: the measures of a just political economy; the role of firms; and the roles of institutions and governments. The result is a wholly original and urgent new benchmark for the next stage of our democracy....
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- 01 Dec 2010
- News
This Is What I Do
2002) to research and fight Parkinson’s, which afflicts some 5 million people worldwide, including 1 million Americans. Not only is the MJFF acknowledged to be the driving force behind Parkinson’s-related R&D, it is a benchmark...
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- 01 Feb 2002
- News
Redefining Success: Women & Work.
granting that she still defines success by the typical benchmarks of money and responsibility, the former VC partner also recounts a recent conference she and her husband had with her son's teacher. "She said he was very smart, and he's...
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- 01 Sep 2006
- News
Down the Memory Chute
member would select three to five papers for grading by the entire group of readers. We would use those benchmarking sessions to try to assure that evaluations were consistent from reader to reader.” Wailes later became one of only a few...
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Garry Emmons
- 01 Mar 2013
- News
Opening the Door
neighborhood-based health plan for the city of Charlestown, and I became involved in building a system of benchmarks for the various services that were being offered—everything from dental care to drug and alcohol abuse counseling. I...
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