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- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
Charting the Luminary Leadership in Professional Service Firms In their new book Aligning the Stars: How to Succeed When Professionals Drive Results (Harvard Business School Press), HBS professor Jay W. Lorsch and former Bain & Company...
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- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
a direct effect on retention of existing clients and can have a significant impact on acquiring new business. The result is that satisfaction is based on how well an institution meets and exceeds a customer's expectations in every...
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- 05 Sep 2013
- News
Women and Sustainable Investing
- 01 Sep 2023
- News
Action Plan: In Context
winner in China: “The reaction was, ‘Who wants to admit they have no manners?’” Etiquette was equated with the service industry, not high society. To overcome the initial lack of enthusiasm, Ho launched Institute Sarita at the Park Hyatt...
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- 07 Nov 2023
- News
Love and Money
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Which is the best dating app? Can money actually buy love? When do you talk about money in a new relationship and how do you broach the topic? How can well-meaning parents actually help their...
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- 22 Sep 2023
- News
Capital Connection
complexities of capitalizing their projects—from debt to equity funding options—on their own. This is precisely where DLS steps in, leveraging 20 years of industry experience and relationships to connect clients with the right investors....
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- 01 Jan 2011
- News
Seth Klarman, MBA 1982
"We care about the urgent needs of our local community." The foundation bearing the family name, run by Beth, has supported medical, educational, religious, and social service organizations, including McLean and Beth Israel Deaconess...
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- 01 Oct 1999
- News
Banking on Success
of change. The unprecedented flood of mergers and acquisitions, the advent of the global marketplace, the stock market's dizzying rise, and the capricious fortunes of technology-based companies have made financial services a fascinating...
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Deborah E. Blagg
- 23 May 2018
- News
Carla A. Harris, MBA 1987
She organizes her schedule to be home on Sundays so she can attend services at Harlem’s St. Charles of Borromeo, where she is a member of the Gospelites. “Singing is my form of praise,” says Harris, who has released three albums and...
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Susan Young
- 01 Sep 2023
- News
Global Outposts Expand HBS’s Intellectual Footprint
an Omnipresent Financial Services Firm” with center researcher Rachna Tahilyani to examine the challenges bricks-and-mortar firm Bajaj Finance—India’s largest consumer finance company—was facing as it considered entering the digital...
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Jennifer Gillespie
- 01 Sep 2003
- News
Kumar Mahadeva
Cognizant provides application outsourcing services and 24/7 software project management for a small but intensely loyal client base of large U.S. and European companies. Widely praised in the business press...
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- 12 Mar 2021
- News
My Favorite Case
entrepreneurial culture relative to its Wall Street counterparts, but competition in the investment banking industry is intensifying in 1997 due to a wave of mega-mergers. The new combined banking entities are able to offer customers a broader array of products and...
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- 12 Oct 2017
- News
Fighting Poverty One Neighborhood at a Time
neighborhood-development strategy of mixed-income housing, a cradle-to-college education pipeline, and community wellness programs that have helped to revitalize Atlanta’s troubled East Lake neighborhood. Funded by philanthropists, Purpose Built’s consultants work with...
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Deborah Blagg
- 18 May 2023
- News
India's New Money Managers
When Priti Rathi Gupta (OPM 49, 2017) was 16 years old, her father handed her his investment portfolio and asked her what she could make of it. She was befuddled. "He realized that, although I had schooling in what we call commerce, I didn't really know much about...
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Maureen Harmon
- 01 Jan 2002
- News
Egon P.S. Zehnder (MBA '56)
requires us to find people who want to stay with the company for the long haul." Another linchpin in Zehnder's vision also sets the firm apart from all others in the field. Clients pay for services rendered,...
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- 01 Dec 2006
- News
One-on-One with Jeff Hicks
554, with billings for 2006 estimated at $1 billion. The agency’s client list now includes brands such as Volkswagen, Burger King, and Virgin Atlantic, among others. “The business I loved is the business we’re in now — being completely...
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- 21 Dec 2022
- News
HBS Community Comes Together in Wake of Ukraine Invasion
they have made, followed by Q&A. The panel were introduced by Svitlana Repina (MBA 2023). Panelists: Vanessa Broadhurst, Executive Vice President, Global Corporate Affairs, Johnson & Johnson; Liz Hilton Segel, Global Leader, Client View Details
- 01 Sep 2011
- News
Extraordinary People
commonsensical, and proven to work.” Klarman’s long-term outlook has served him — and large numbers of clients and community members — extremely well. At Baupost, the Boston-based 165-person firm he has led since earning his MBA, Klarman...
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