Filter Results
:
(73)
Show Results For
- All HBS Web (285)
- Faculty Publications (52)
Show Results For
- All HBS Web (285)
- Faculty Publications (52)
Page 1 of
73
Results
→
Sort by
- 14 May 2021
- News
4 Strategies to Simplify the Customer Journey
- 01 Dec 1996
- News
An Entrepreneurial Journey
knows, an inspirational business concept is only the beginning of a long and complicated journey marked by unexpected obstacles at every turn. The successful entrepreneur must possess an unshakable belief in his or her goal and - as the...
View Details
- 01 Dec 2023
- News
Thinking Ahead
and brand, marketers often break down the experience into three moments: before, during, and after purchase. Research by Assistant Professor Julian De Freitas shows the advantage of considering the customer View Details
- 05 Oct 2023
- News
On the Move: Massimo (Max) Magni (MBA 2003)
Our “On the Move” series highlights HBS alumni who are taking on new roles and responsibilities. Here we speak with Massimo (Max) Magni (MBA 2003), who has been named Macy’s new chief customer and digital officer. In this role, Magni will...
View Details
Keywords:
Retail Trade
- 01 Jun 2023
- News
Buy Big, Sell Small
If you live in a rural village or small city in India and run low on toothpaste, rice, or cooking oil, you’ll likely visit your local kirana, the equivalent of a US neighborhood variety store and a mainstay of the country’s $932 billion retail economy. The shops are...
View Details
- 01 Sep 2023
- News
Money Does Grow on (Family) Trees
of origin or communicate virtually with other customers who share aspects of their DNA. “Genealogy is a technology business now,” observes Lorrie Norrington (MBA 1989), a board member at Ancestry.com. “The records go so far, but how do we...
View Details
- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
protagonists Padmini, Sammy, Joe, and Tiana and their guide, Kenji, embark on an amazing journey through time to witness key events in AANHPI history. Fighting to Belong help audiences, young and old, AANHPI and non-AANHPI, understand how...
View Details
- 05 Feb 2019
- News
The First Five Years: Karan Shah (MBA 2016)
of the largest camshaft manufacturers in the world, serving marquee customers like GM, Ford, Daimler, Porsche, Toyota, and others. “In the two years that I have been at PCL—first as a business development executive and now as executive...
View Details
- 20 Oct 2023
- News
Highlights from the Fall 2023 Alumni Board Meeting
sense of rigor in the classroom have returned to what they were before the pandemic, adding that the School is also supporting students’ educational journeys at HBS in new ways. Kierstead discussed the naming of Rupal Gadhia (MBA 2004) as...
View Details
- 25 Aug 2022
- News
Up on the Corner
six-story, mixed-use building will soon rise above the dirt and gravel. The ground floor will feature an Afrocentric bookstore-café where customers can peruse books by African authors while sipping hibiscus tea and baobab juice. (Dlodlo,...
View Details
- 25 Aug 2014
- News
Ashraf M. Dahod, MBA 1981
Mumbai, surrounded by a large extended family, Ash Dahod read Reader’s Digest from cover to cover. “That was my view of life in the United States,” says Dahod. “I was fascinated.” The thumbnail version of Dahod’s journey has many elements...
View Details
Keywords:
Susan Young
- 12 Mar 2021
- News
My Favorite Case
humiliating me on the first day, then pushing me to go beyond what I thought I was capable of, throughout the year. I managed to get one of my few “excellents” for my final marketing grade. Hesper Silver also marked the beginning of a View Details
- 29 Aug 2023
- News
Helping Consumers Decarbonize their Purchases
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do...
View Details
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
We see a strong push from customers and investors to adopt climate-positive policies and products. And we see movement to adopt policies that emphasize human consequences, these in addition to traditional approaches to compliance with...
View Details
- 01 Mar 2004
- News
Derek Ferguson
Music, a retailer based in the Midwest. “Its biggest profit drivers were rap and hip-hop,” he remarks. “I remember thinking that there was a real opportunity to cater more directly to that customer base.” To learn more about the business,...
View Details
- 11 Mar 2021
- News
Leading with Heart
share with everybody that at the end of the eight-week marathon, I would typically ask a couple of students to tell their story about their company or about themselves. And in my class, I remember your sharing that journey of yours. By...
View Details
- 24 Oct 2013
- News
Engineering a More Secure World
cash. Hearing stories like that, Harris knows he's in the right line of work. Alameda, California–based CSECO, the world's leader in portable contraband-detection equipment, has a customer list that includes the Department of Homeland...
View Details
- 01 Jun 1999
- News
A Random Sampling of HBS Graduates in the News
committee's board of trustees was going to call: Bain Capital CEO W. Mitt Romney (MBA '74, JD '75). Although he is a Massachusetts resident, Romney's Utah roots run deep: his ancestors journeyed west with Brigham Young, his parents were...
View Details
Keywords:
Nancy O. Perry
- 20 Jul 2022
- News
Wired to be Inspired
in? What's our long term vision for why we are here? Just like ancient mariners used compasses to kind of direct themselves, purpose was an orienting scheme. The second was: Purpose became like an operating system. It’s the way organizations worked, how people showed...
View Details
- 01 Jun 2012
- News
Around the World
classroom represents the latest step in a two-decades-long journey that could be called “Building a Global Curriculum at HBS.” What began on a modest scale in the mid-1990s has more recently, under Dean Nitin Nohria, taken on greater...
View Details