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All HBS Web
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- News (388)
- Research (1,624)
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- Multimedia (5)
- Faculty Publications (741)
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- 19 Feb 2019
- News
Unlocking the Customer Value Chain
- 01 Mar 2019
- News
Required Reading: The Keys for Unlocking the Customer Value Chain
- 19 Feb 2019
- News
Avoid disruption and create new value for customers
- 01 Apr 2002
- News
Stocking Up Can Build Customer Value
customer's expected value of a transaction - the difference between the price the customer is willing to pay and the store's price (the magnitude of the perceived "bargain"),...
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- 29 Oct 2014
- News
The Value of Keeping the Right Customers
- 17 Apr 2020
- News
Has COVID-19 Broken the Global Value Chain?
- 01 Dec 2000
- News
Core Values Keep Airline Flying High
Good people are essential for success. Keep the product and the process simple. Deliver the most reliable service at the lowest cost. Invest the time to connect with employees and customers. These are the...
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- 01 Mar 2004
- News
Protecting against the Erosion of Brand Value
Innovation, a newsletter from HBS Publishing. “Barnes & Noble’s action indicates that within the publishing area, circumstances have changed, meaning that the power to capture value from a brand will increasingly shift from book...
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- 19 Feb 2014
- News
Choosing the Right Customer
- 01 Dec 2003
- News
Alumni Luminaries Discuss Careers, Values with HBS Students
Internal Revenue Service. Senior advisor, The Carlyle Group. He upgraded technology and information systems and stressed customer service in a dramatic turnaround of the IRS....
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- 04 Jun 2012
- News
Customers Don't Want More Features
- 05 Mar 2019
- News
Make Customers Happier with Operational Transparency
- 27 Oct 2014
- News
Track Customer Service, but Don't Forget the Financials
- 13 Feb 2019
- News
Want Digital Disruption? Decouple the Customer Experience
- 02 Apr 2019
- News
The Right Way to Get Your First 1,000 Customers
- 02 Apr 2014
- News
Disrupting the Criminal Supply Chain
approach and just go after the people we have evidence on right now. But instead, we're going to think strategically. We're going to dismantle enterprises. We're going to push money laundering laws, because they are very broad View Details
- 15 Dec 2018
- News
The math wizard who became a customer loyalty scheme guru
- 05 Jun 2019
- News