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- All HBS Web (894)
- Faculty Publications (192)
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- 01 Dec 2014
- News
Taking Tailoring High Tech
width and lining options. But instead of measuring tapes, there’s Molly, a 3D scanner that creates a mathematical model of the shopper’s body. The more than 200,000 measurements collected in just seven...
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- 01 Jun 1997
- News
New Releases
demand, and on pleasing the best customers - can ultimately weaken a strong firm. In The Innovator's Dilemma, Christensen shows how significant breakthroughs in products and services are often initially rejected by mainstream View Details
- 01 Mar 2011
- News
James McNerney Jr.
systems. What does it mean to be globally competitive in today’s economy? From a business fundamentals perspective, you win through innovation, low cost, or better customer service; in my opinion, innovation is the most sustainable...
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- 01 Jun 2001
- News
HBS Press Books in Brief
Relationships as Valuable Assets, by Robert C. Blattberg, Gary Getz, and Jacquelyn S. Thomas, is the first book to provide a unifying framework and practical tools for measuring customer value — the...
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- 01 Jun 2013
- News
Five Bright Ideas
algorithms and data collected from the individual student (and from other students previously) to create, according to that student's needs and knowledge, a customized road map for arriving at the individual's educational objective....
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- 01 Mar 2013
- News
A Healthy Profit
Matrix allows users—health officials, for example—to assign weights to traditional measures that define the scale of health problems, the impact of diseases on household income, the medical and social spillovers of disease onto other...
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- 01 Apr 1999
- News
Q & A: Confronting New Technologies: When Doing Right Is Wrong
technologies seldom make sense to managers, given their corporate perspective. There are two reasons for this. First, customers exert tremendous influence over managers' decisions and the directions they pursue. Since View Details
- 01 Mar 2023
- News
March 2023 Alumni and Faculty Books
goods, and protecting the environment. Baker illustrates how these realities further corrode the commonwealth, with specific, pragmatic measures to reset capitalism so that it once again contributes to shared prosperity and sustained...
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- 01 Jun 2009
- News
Crisis and Creativity
JetBlue, and Ryanair all grew during recessions, as did Charles Schwab, Home Depot, and Trader Joe’s. A second customer hook is affordable indulgence. As consumers pare back, they also need ways to entertain themselves and indulge in...
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Bhaskar Chakravorti
- 01 Jun 2000
- News
Books
about helping executives to get beyond these misconceptions by opening their eyes to new vistas." e-Leadership is also available as an electronic version that can be downloaded and customized at the reader's discretion. More information...
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- 23 Sep 2021
- News
Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies
Series kicked off September 15 with HBS Professor George Serafeim, who talked about his Impact-Weighted Accounts Project at HBS. Impact-weighted accounts offer a tool for measuring a company’s external impacts on society and the...
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Margie Kelley
- 10 Oct 2018
- News
Working with a Giver’s Spirit
percent. Give low- and middle-income customers access to low-interest-rate loans by using a predictive algorithm that uses nontraditional data to measures creditworthiness. “There’s a spectrum of behavior,”...
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- 01 Dec 2011
- News
Research With Impact: Changing Global Health Practices
public policy, and social challenges. In health care, for example, the dominant policy model assumes that access and affordability are the keys to improving care for the poor. In Ashraf’s view, “We can’t solve the challenges of global health without deeply...
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- 15 Jun 2021
- News
Case Study: Inside Story
backing from Bling Capital, DCM, and Precursor Ventures. Saga grew its initial customer base during the pandemic as families searched for ways to stay connected across the distance, Lin says. Through the app, a user can share weekly...
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- 01 Sep 2013
- News
A Start-Up with Giddyup
equity until I'd built something." Online sales "That's our focus, and it's made possible by our 'Fit Kit' at-home measuring system. We're now shifting to more ready-to-wear sizes, too." Best-seller "The Honcho, for about $900–$1,200....
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- 01 Oct 1997
- News
Theory & Practice
analyses of competitive interaction to explore the uses and limits of game theory as a tool for students of business strategy. As a basis for research as well as a source of teaching materials, Ghemawat focuses on individual cases. He pairs each with a View Details
- 01 Mar 2016
- News
Alumni and Faculty Books for March 2016
gives leaders a simple vocabulary and set of tools for managing and measuring the different sets of behaviors and activities, across all levels of the organization. Wedged: How You Became a Tool of the Partisan Political Establishment,...
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- 25 Aug 2022
- News
Open Market
efficiently, accelerating the business model, and building the leadership team.” Howard started at the mobile brokerage company Robinhood in 2019. Tapped to help it scale and manage its operations teams, she is responsible for everything from brokerage and crypto...
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- 01 Oct 2013
- News
Banking on Africa's Future
particularly pro-development." Founded in 2004, Helios has a number of prominent investors, including George Soros, Madeleine Albright, Jacob Rothschild, and David Bonderman. That's due in no small measure to Helios's success and to...
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- 01 Apr 2000
- News
Getting the Message
state-of-the-art graphics, to target the right audience, and to measure responses instantly. But many experts contend that Internet advertising is still in its infancy. There is a widely held belief that in the future we will compare...
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Susan Young