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All HBS Web
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- News (2,501)
- Research (5,002)
- Events (61)
- Multimedia (25)
- Faculty Publications (2,988)
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- 18 Apr 2023
- News
The Rebirth of Software as a Service
- 07 Nov 2014
- News
Taylor Swift and the Economics of Music as a Service
- 01 Dec 2011
- News
At Your Service
notes Frei, the UPS Foundation Professor of Service Management. Morriss, the cofounder and managing director of the Concire Leadership Institute, which advises managers in the public, private, and nonprofit sectors, says that View Details
Keywords:
Deborah Blagg;
customer service;
Management, Scientific, and Technical Consulting Services;
Management, Scientific, and Technical Consulting Services;
Management, Scientific, and Technical Consulting Services;
Management, Scientific, and Technical Consulting Services;
Management, Scientific, and Technical Consulting Services;
Management, Scientific, and Technical Consulting Services;
Management, Scientific, and Technical Consulting Services;
Management, Scientific, and Technical Consulting Services
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study,...
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- 25 Apr 2014
- News
A model of service
Through 20 years spent as director of All Souls Soup Kitchen in New York City, Ashley Garrett (MBA 1987) transformed volunteer work into an educational experience for students. At All Souls, a feeding...
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- 04 May 2017
- News
Neurodiversity as a Competitive Advantage
- 10 May 2021
- News
Page: A GED for College? Not as Far-Fetched As It Sounds
- 11 Jun 2013
- News
‘Financialization’ as a Cause of Economic Malaise
- 01 Sep 2013
- News
Beantown as a Beacon
replicated elsewhere. Here are a few Boston-born ideas highlighted by the event's panelists that appear ready for export. TWO BIRDS, ONE JOB Attacking poverty and a national labor shortage While serving...
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- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
priorities of the business.” Because this alignment is difficult to accomplish, they argue, “it creates a powerful competitive advantage.” How does a professional service firm...
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- 10 Jan 2017
- News
A Side of Data with Your Dinner
Damian Mogavero (MBA 1996) was a frustrated restaurateur. The MBA grad wanted to answer simple business questions such as "Why did food costs go up?" but he was greeted, he tells Bloomberg Pursuits, with...
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- 11 Feb 2015
- News
Dedicated to a public service mission
Wrendon Hunt (MBA 2012) was raised to be an upstander. “My father always talked about serving causes greater than ourselves,” says Hunt, who is a 2014–2015 White House Fellow. He describes his yearlong appointment at the Department of...
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- 08 May 2020
- News
Which Covid-19 Data Can You Trust?
- 16 May 2016
- News
The Airplane As A Microcosm Of Class Divisions
- 12 Jan 2023
- News
‘Debiasing’ Debt with Data
Seke Ballard (MBA 2010) says he owes the inspiration for BetaBank, his small business-focused digital-banking venture, to his father—and not just as a person, but also as an archetype for every minority entrepreneur who has struggled to find capital in a banking system...
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Keywords:
Ralph Ranalli
- 09 Oct 2019
- News
The Benefits of Framing Culture as a Management System
- 17 Apr 2018
- News
Financial services firms expecting a hard Brexit, survey shows
- 01 Dec 2014
- News
Making Big Data Fashionable
styles are resonating with consumers. By monitoring data such as social media chatter, shared images, and Google searches, Trendalytics can identify specific trends that a...
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