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- 01 Apr 2001
- News
Beyond Accommodation
serving on the HBS Alumni Association Board of Directors. After earning his MBA, Gibbons returned to AT&T to head its subsidiary, Campus Wide Access Solutions, a $15 million company providing cash-card operations to colleges and universities. When the NIB post came up,...
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- 01 Jun 1998
- News
New Releases
retail sales will pass through a franchise chain; fully 96 percent of the American population has eaten at a McDonald's. Considering the astonishingly rapid growth of chains in recent years, it is not surprising that a comprehensive...
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- 01 Jun 2019
- News
Case Study: Mind the Gap
The facts of the ever-widening skills gap are increasingly difficult to ignore: As many as 9 million tech jobs sit vacant across the US, Europe, and China, says Przemyslaw Berendt (PLDA 18, 2014). And judging by the $1 trillion spent on IT services in 2018 and the...
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- 01 Sep 2009
- News
E Ink’s Wild Ride
three MIT scientists founded E Ink in 1997. “I was the business guy,” says Wilcox, who over time has held senior leadership roles at the company in areas ranging from sales and marketing to finance to R&D. Twelve years later, the company...
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- 04 Sep 2019
- News
Case Study: Up in the Air
on IT services in 2018, and the direction of global tech trends, the shortage isn’t going away quickly. Berendt cofounded Talent Alpha in 2018 to fill that gap. The Kraków-based startup is building a marketplace to link central and...
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- 01 Mar 2019
- News
Action Plan: Fruit of the Vine
father’s that evolved into a hobby that turned into a business,” she says. “We not only wanted to be excellent stewards, we wanted to enhance its value.” As managing partner of Knudsen Vineyards, Knudsen Cowles now provides strategic View Details
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Ryan Jones
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
that recent literature has discussed "various ways to steer customer interactions to sale opportunities," the authors assert that the topic of effective service delivery has almost entirely been overlooked. "Before being able to generate...
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- 01 Dec 2006
- News
Inside Intel
mater and home of The Grove School of Engineering (2005). In 1985, Japanese suppliers overtook the American industry in global share of market for semiconductors. As Intel’s sales slipped, the company clung to its identity in the memory...
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- 01 Jun 2022
- News
Case Study: Glass Half Full
from me on Amazon, I don’t have your email, and I can’t respond to feedback or create direct dialogue with you because Amazon owns the customer data,” Humpierres acknowledges. That might be fine if you’re selling widgets, but he envisions...
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- 01 Mar 2006
- News
Fast Lane to Country Lane
feel like everything I’ve done has been leading to this,” says Lackley, who manages business operations for Mark Lackley Furniture Maker (www.lackley.com), a high-end furniture company in Quechee, Vermont. Lackley began her “training” for the family business in 1988,...
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- 01 Mar 2017
- News
Case Study: Moment in the Sun
Above: The Ario Lamp parallels the sun’s schedule. (Courtesy Ario) Ario is a smart lighting company in the Bay Area whose lamp changes light direction and color dynamically throughout the day, promoting better health. The shifts in...
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Dan Morrell
- 01 Sep 2018
- News
The True Value of a Tweet
spend more than those who are not induced to like. That’s not to say that likes have no value. We think there are ways to potentially unlock their value, but it’s not this direct effect. We tend to get caught up on metrics that are easy...
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Jen McFarland Flint
- 01 Sep 2017
- News
Case Study: Confidence Builder
we create a category?” How they answered the question: “It’s a question that’s still top of mind,” says Rose. The company has focused on defining its brand as one that provides “wonder, emotion, and meaning,” and communicating those values to consumers, primarily...
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- 01 Apr 2001
- News
The Small Business Difference: How Smaller Companies Manage with Less
Management Déjà Vu,” by asking his audience about their concerns, as owners and operators of small businesses. A number of issues were voiced: sales and marketing; cash flow; hiring and motivating employees; smooth succession within...
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- 19 Oct 2011
- News
A Good Look
expected to reach $6.7 billion in sales in 2015.) “Everything we’re making is plant-based,” explains Levy in a phone interview from Kemin’s headquarters in Des Moines, Iowa. “FloraGLO Lutein is a natural antioxidant from marigold extract....
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- 11 Dec 2017
- News
Growing from Within
there’s an obvious cost to that arrangement. But what are the benefits that company ownership offers McDonald’s? In the US, the McDonald’s Operating Company, McOpCo as we call it, plays an important role for the McDonald’s system: providing View Details
- 01 Dec 2005
- News
Buy the Book
As a longtime authority on marketing communications, HBS professor John Deighton has analyzed the consumer-product relationship from every angle. But when he heard the best-selling author James Patterson address a meeting of the Direct...
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- 01 Mar 2015
- News
Ask the Expert: Inside the Fed
members of the Fed pay attention to media speculation? How do they deal with a situation where the speculation is going in the wrong direction and will likely result in a “surprise” to the markets when announced? Would they prefer to...
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- 01 Mar 2016
- News
Case Study: Paper Chase
operates four sales kiosks in the Boston area, with mobile retail teams that visit local fairs and markets. The kiosks offer a valuable in-person experience with a high conversion rate for the $8–$13 cards. The split between in-person and...
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- 01 Feb 2013
- News
Growth Strategy Has Double Bottom Line
playbook, but it has cultivated an additional source of revenue: the sale of conservation easements. Lyme Timber buys pieces of land targeted by conservation groups such as the Nature Conservancy and the Trust for Public Land, which pay...
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