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- 01 Jun 2000
- News
Priceline's Jay Walker: The Future is Wow
convenient place to shop ("7-Eleven is more convenient, but it doesn't have the retail share Wal-Mart has"), the discount retailer gained market supremacy by proclaiming, and delivering, "always the lowest price" -- typically by wringing...
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- 01 Oct 2000
- News
The Entrepreneurial Venture
going to have some very disappointed customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer and explained that our reshipment would be late. We sent a follow-up letter of apology from me and included a View Details
- 01 Feb 2000
- News
Financial Services 24/7
well as access to other financial services such as credit cards, mortgages, mutual funds, insurance, and discount brokers, all conducted online. Because Internet-only banks have lower overhead costs, they can pass savings on to consumers,...
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Susan Young
- 01 Sep 2010
- News
Faculty Books
The New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance by Marshall Fisher and Ananth Raman (Harvard Business Press) Professor Raman and his coauthor explain how to use analytics to better manage inventory for faster...
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- 01 Mar 2018
- News
Making Sense of the Modern Startup
up front, given people a discount for paying a year’s worth of services in advance, and employed a number of other innovative tactics, the company turned cash-flow positive in its third week of operations and thereafter simply coined...
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Jeffrey L. Cruikshank (PMD 51, 1986)
- 26 Nov 2019
- News
Fintech, Small Business & the American Dream
customer bases and a low cost of capital. In 2016, the landscape shifted even further when major platform players such as Amazon, PayPal, and Square entered the space. In spite of these disruptions, Mills says that one can’t discount the...
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- 01 Sep 2011
- News
Green Day
she says, noting that Brazil offers incentives in the form of discounted transmission rates for biomass-generated electricity. (Brazil is almost entirely independent of fossil fuels, relying primarily on hydroelectric energy for its grid...
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- 15 Dec 2015
- News
The Year in Ideas 2015
studies conducted by doctoral student Bhavya Mohan working with HBS faculty found that lower CEO-to-employee pay ratios—say, 60 to 1—improve consumer perceptions. A firm with a 1,000-to-1 ratio would have to offer a 50 percent discount on...
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- 01 Mar 2009
- News
Buddy, Can You Spare a Trillion
monetary loosening since August 2007 — the steep cuts in the federal funds and discount rates, the various auction and lending “facilities,” the underwriting of JPMorgan’s acquisition of Bear Stearns, and, most recently, the shift to...
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- 01 Mar 2004
- News
Toy Story
one was surprised. On the retail side, the large discount chains — WalMart and Target in particular — had steadily taken market share from specialty toy stores, in some cases using toys as a loss leader to pull in traffic. The ripple...
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- 01 Mar 2012
- News
Shop Talk, Different Avenues
disruptive business model: an online site that requires customers to register, featuring flash sales of discounted luxury goods for men and women in categories including designer clothing, accessories, home goods, food and wine, and...
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- 01 Apr 1997
- News
Facing the Music
intense pricing wars by electronics chains and discount department stores destabilized account bases." Some record executives have admitted to losing touch with their audiences and to alienating consumers by relentlessly pursuing and...
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Marguerite Rigoglioso
- 02 Mar 2016
- News
The New Space Race
(MBA 2009) “Space companies are starting to look like tech companies, and that’s huge.” ——Sunil Nagaraj (MBA 2009) While SpaceX is a relatively august entrant into the market, it wasn’t until three years ago that it shook up the industry by offering very aggressive,...
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Robert S. Benchley
- 13 Jun 2017
- News
Finding Common Ground
through the evening with the client relationship intact, but it also taught him a valuable lesson about personal business relationships that has informed his current work. “The idea of investing in personal relationships is something we completely View Details
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Ralph Ranalli
- 19 Mar 2015
- News
Walter Salmon Remembered
grocers, drug stores, and discount stores like Costco. Peter asked me (a banker) what I thought of supermarkets accepting credit cards for groceries. I said that the grocery margins (~1%) wouldn’t support the View Details
- 12 Jul 2021
- News
Alumni Confront the COVID-19 Crisis
stations to give health care workers a discount on gas. Given their expertise in helping employees cope with stress, enterprise wellness platform Whil decided to offer its services free of charge through the end of May. Some 2,000...
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- 01 Sep 2018
- News
After the Fall
investments, enabling them to forecast higher returns and discount reported liabilities at a higher rate, making the funds appear less under-funded than they were. “The cycles of optimism and pessimism in financial markets will always...
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- 01 Dec 2018
- News
Hard Choices
employees. This seems both ill-considered and unlikely to work. I doubt this bill will become law. But when capitalism goes unchecked and unexamined, and management is seduced by a narrow and myopic perspective, the pendulum can quickly swing in directions where...
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Seth Klarman (MBA 1982)
- 01 Apr 2002
- News
Urban Evolution - HBS Research on the Inner City
as its discount prices and large selection of merchandise. As Sprint and Walgreens have shown, Porter notes, companies that invest in the inner city and entrepreneurs who start businesses there are well positioned to take advantage of a...
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