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All HBS Web
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- People (49)
- News (2,377)
- Research (3,747)
- Events (27)
- Multimedia (19)
- Faculty Publications (2,187)
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- 02 Feb 2021
- News
Cities as a Platform to Mix Up Knowledge
- 18 Apr 2023
- News
The Rebirth of Software as a Service
- 26 Jul 2016
- News
HourlyNerd Rebrands as an Enterprise Talent Platform
co-CEO Petitti. “For the first time, businesses are using a unified (internal, external, knowledge) approach to solve problems and capitalize on opportunities. With Catalant, they can access the exact expertise or knowledge needed in...
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- 07 Nov 2014
- News
Taylor Swift and the Economics of Music as a Service
- 01 Dec 2011
- News
At Your Service
notes Frei, the UPS Foundation Professor of Service Management. Morriss, the cofounder and managing director of the Concire Leadership Institute, which advises managers in the public, private, and nonprofit sectors, says that View Details
Keywords:
Deborah Blagg;
customer service;
Management, Scientific, and Technical Consulting Services;
Management, Scientific, and Technical Consulting Services;
Management, Scientific, and Technical Consulting Services;
Management, Scientific, and Technical Consulting Services;
Management, Scientific, and Technical Consulting Services;
Management, Scientific, and Technical Consulting Services;
Management, Scientific, and Technical Consulting Services;
Management, Scientific, and Technical Consulting Services
- 03 Apr 2020
- News
If You Want to Survive a Downturn? Build a Better Platform
- 25 Aug 2022
- News
A New Platform for Alumni Engagement
panel discussing AI in financial services. “My objective as a founder of an AI-driven company was to ground how we actually use it,” says Salas. “I wanted to give concrete examples of how AI is enabling us...
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April White
- 29 May 2019
- News
A Study of More Than 250 Platforms Reveals Why Most Fail
- 01 Jun 2001
- News
Platforms and Collaborations
platform from Art Technology Group, then in its infancy. This inherent flexibility has helped the platform age gracefully. Even after five years in use, a student team’s...
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- 01 Mar 2003
- News
Service with a Smile
when one is angry or disappointed as an example, Roberts and Côté advise employers to “minimize the frequency of unpleasant emotions that employees need to suppress.” Thus, as Roberts said in View Details
- 25 Apr 2014
- News
A model of service
Through 20 years spent as director of All Souls Soup Kitchen in New York City, Ashley Garrett (MBA 1987) transformed volunteer work into an educational experience for students. At All Souls, a feeding...
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- 24 Apr 2014
- News
Using technology to create a platform for discussion
online membership. “We wanted to offer a platform where people can talk about gender issues on campus and create a supportive environment,” she says. Expressing View Details
- 01 Sep 2013
- News
Beantown as a Beacon
replicated elsewhere. Here are a few Boston-born ideas highlighted by the event's panelists that appear ready for export. TWO BIRDS, ONE JOB Attacking poverty and a national labor shortage While serving...
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- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
priorities of the business.” Because this alignment is difficult to accomplish, they argue, “it creates a powerful competitive advantage.” How does a professional service firm...
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- 11 Jun 2013
- News
‘Financialization’ as a Cause of Economic Malaise
- 11 Feb 2015
- News
Dedicated to a public service mission
Wrendon Hunt (MBA 2012) was raised to be an upstander. “My father always talked about serving causes greater than ourselves,” says Hunt, who is a 2014–2015 White House Fellow. He describes his yearlong appointment at the Department of...
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- 15 Sep 2017
- News
Build Your CORe as a Global Thinker
- 01 Mar 2018
- News
Can a Digital Platform Open Up the Opaque Metals Industry?
revenues compared to third-party traders who orchestrated sales between the two. “It felt fundamentally unfair to us,” Eykher says. “We figured there had to be a better way to do things.” In September 2017, they launched Open Mineral,...
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Nicole Torres
- 17 Apr 2018
- News