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- 11 Mar 2024
- News
In Harmony
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, my name is Julia Hanna; I’m an associate editor at the HBS Alumni Bulletin. Last November I flew to Seoul, South Korea to interview Michael Kim (MBA 1990) of MBK Partners. Often referred to as one of...
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- 01 Dec 2022
- News
My First Job
Edited by Jen McFarland Flint; illustrations by Ross MacDonald Here’s the humbling truth: no matter how high your career soars, how many awards you win or companies you sell or differences you make in this world, everyone has to start somewhere. And in those first...
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- 01 Oct 2021
- News
Fostering Diversity
(DEI). The Feders met in 1989 just as Ben was accepted at HBS. They give to the School in part to express gratitude for the experience they each had and the doors that have been opened to them because they earned an MBA at HBS. They are also View Details
- 01 Mar 2004
- News
Derek Ferguson
corporation for dozens of music labels, where he served as vice president of finance and operations. Then Sean “P. Diddy” Combs came calling in 1998, alerted to Ferguson’s expertise by Kimberley Hatchett-Maitland (MBA 1991), who was...
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- 22 Feb 2022
- News
A World of Difference
curiosity and judgment can’t coexist; you’re either in one mode or the other. When we see things that are different—people who are different, views that are different from our own—we are quick to judge them. But when we substitute that...
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Jen McFarland Flint
- 11 Mar 2021
- News
Leading with Heart
Gulati: So now you come to Panera in 2019. What is your mandate? You arrive at Panera and what do you discover that you're coming into? Chaudhary: So Panera, for those of you listeners who may not know, just a quick sort of a fact check....
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- 27 Nov 2013
- News
No Bologna, Please
SHAICH by Julia Hanna Imagine a restaurant that doesn't charge for its food. There's a box for money—and a suggested donation amount—but no one can see what you pay, if you pay anything at all. That's the concept behind Panera Cares, a...
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- 01 Jun 2009
- News
The Maestro and the Market
experiences, you almost can’t listen to the customer.” Norton asks students to consider the operations and marketing of elBulli. There is much about the restaurant that is inefficient, as MBAs are quick to...
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- 11 Dec 2017
- News
Growing from Within
customer service are important. We track closely the voice of the customer. Both hotels and quick service restaurants are also primarily people businesses where having high-performing teams that are engaged...
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- 01 Oct 2002
- News
What's Cookin'
Diego–based chain of more than ninety buffet-style restaurants serving fresh salads, soups, pastas, and breads, CEO Michael Mack has implemented a flexible system that allows hourly employees to change their...
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Hanna, Julia
- 25 Aug 2022
- News
Vision: To Go-Go
For all their variety, restaurants have two things in common: a kitchen where food is prepared and a dining area where customers consume it. But what if you could use technology to ditch the dining area and just keep the kitchen, trimming the costs—and the...
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- 01 Sep 2009
- News
From Bytes to Bites
serves on the boards of the San Francisco Chamber of Commerce and the Golden Gate Restaurant Association, an experience that has opened her eyes to the fascination and frustration of local politics. “Owning...
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- 01 Jan 2010
- News
James A. Lovell, AMP 62, 1971
telecommunications industries. He then launched a more down-to-earth venture: Lovells at Lake Forest, a restaurant outside Chicago. Lovell is a sought-after expert on space, education, and science, and he speaks internationally. In 2003,...
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- 18 Jul 2018
- News
Ensuring HBS Remains a Dynamic Community
Rebecca Sumner Lien (MBA 1993) (photo by Genevieve Shiffrar) Rebecca Sumner Lien (MBA 1993) (photo by Genevieve Shiffrar) A part-time job at a Roy Rogers restaurant first introduced Rebecca Sumner Lien to business. “I was fascinated by...
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- 09 Dec 2008
- News
Last Look - December 2008
others. It was attended by about half the section, which probably skipped a class with the permission of the instructor. Adored by Section E for his quick wit, warm personality, and brilliance in teaching the decision tree by the case...
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- 01 Jun 2006
- News
HBS Professors Pearson, Thurston Remembered
an enormous and long-lasting impact on students and faculty alike.” After retiring from the faculty in 1993, Pearson served as an operating partner at Clayton, Dubilier & Rice until 1997 and as chairman and CEO of YUM Brands, PepsiCo’s...
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- 01 Sep 2004
- News
Bill Dunaway (MBA 1964)
A self-described SOB — son of the boss — Bill Dunaway grew up working in his father’s pharmacy in Marietta, Georgia, a town of 61,000 outside Atlanta. After expanding the business to a chain of 18 drug stores, Dunaway sold the operation in 1989 and opened the 1848...
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- 01 Dec 2002
- News
Raw, Done Well
California, Klein has bankrolled a 65- seat, gourmet raw-food restaurant called Roxanne's, named after his wife, who is also the establishment's chef. Klein sold his final high-tech venture in 1994 and became, for a time, chairman of the...
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- 01 Apr 1999
- News
Q & A: Confronting New Technologies: When Doing Right Is Wrong
discs) Restaurants (grocer's takeout) Steel production (minimills) Telephone-long distance (Internet telephony) Are some industries more vulnerable to this threat than others? There are some industries, or at least parts of them, that I...
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- 01 Sep 2009
- News
Ready for Launch
after leaving HBS and have continued their entrepreneurial journey in the marketplace. Will this year’s new ventures follow in their footsteps? You be the judge. Here’s a quick look at the traditional and social enterprise business plan...
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