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- 01 Dec 2022
- News
My First Job
Edited by Jen McFarland Flint; illustrations by Ross MacDonald Here’s the humbling truth: no matter how high your career soars, how many awards you win or companies you sell or differences you make in this world, everyone has to start somewhere. And in those first...
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- 01 Oct 2021
- News
Fostering Diversity
(DEI). The Feders met in 1989 just as Ben was accepted at HBS. They give to the School in part to express gratitude for the experience they each had and the doors that have been opened to them because they earned an MBA at HBS. They are also View Details
- 01 Mar 2004
- News
Derek Ferguson
corporation for dozens of music labels, where he served as vice president of finance and operations. Then Sean “P. Diddy” Combs came calling in 1998, alerted to Ferguson’s expertise by Kimberley Hatchett-Maitland (MBA 1991), who was...
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- 22 Feb 2022
- News
A World of Difference
curiosity and judgment can’t coexist; you’re either in one mode or the other. When we see things that are different—people who are different, views that are different from our own—we are quick to judge them. But when we substitute that...
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Jen McFarland Flint
- 11 Mar 2021
- News
Leading with Heart
Gulati: So now you come to Panera in 2019. What is your mandate? You arrive at Panera and what do you discover that you're coming into? Chaudhary: So Panera, for those of you listeners who may not know, just a quick sort of a fact check....
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- 01 Dec 2009
- News
One Man Crime Wave
languages. To many writers, critics, and fans, “JDM” lives on as an underappreciated master, a born storyteller who served up riveting, best-selling adventure tales that feature penetrating social commentary and sharp insights into human...
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- 01 Jun 2009
- News
The Maestro and the Market
experiences, you almost can’t listen to the customer.” Norton asks students to consider the operations and marketing of elBulli. There is much about the restaurant that is inefficient, as MBAs are quick to...
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- 27 Nov 2013
- News
No Bologna, Please
SHAICH by Julia Hanna Imagine a restaurant that doesn't charge for its food. There's a box for money—and a suggested donation amount—but no one can see what you pay, if you pay anything at all. That's the concept behind Panera Cares, a...
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- 11 Dec 2017
- News
Growing from Within
customer service are important. We track closely the voice of the customer. Both hotels and quick service restaurants are also primarily people businesses where having high-performing teams that are engaged...
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- 01 Sep 2009
- News
From Bytes to Bites
serves on the boards of the San Francisco Chamber of Commerce and the Golden Gate Restaurant Association, an experience that has opened her eyes to the fascination and frustration of local politics. “Owning...
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- 18 Jul 2018
- News
Ensuring HBS Remains a Dynamic Community
Rebecca Sumner Lien (MBA 1993) (photo by Genevieve Shiffrar) Rebecca Sumner Lien (MBA 1993) (photo by Genevieve Shiffrar) A part-time job at a Roy Rogers restaurant first introduced Rebecca Sumner Lien to business. “I was fascinated by...
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- 01 Dec 2002
- News
Raw, Done Well
California, Klein has bankrolled a 65- seat, gourmet raw-food restaurant called Roxanne's, named after his wife, who is also the establishment's chef. Klein sold his final high-tech venture in 1994 and became, for a time, chairman of the...
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- 01 Jun 2006
- News
HBS Professors Pearson, Thurston Remembered
an enormous and long-lasting impact on students and faculty alike.” After retiring from the faculty in 1993, Pearson served as an operating partner at Clayton, Dubilier & Rice until 1997 and as chairman and CEO of YUM Brands, PepsiCo’s...
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- 03 Mar 2020
- News
Can This Man Change the American Diet?
average American consuming 3.1 servings of meat daily, Muir (MBA 2004) realized that food was a place he could make a difference. In 2008 he started Clover Food Lab with the goal of making vegetables irresistible for people who love to...
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Agriculture
- 01 Jun 2015
- News
In My Humble Opinion: Priya Paul (OPM 28, 1999)
a growing portfolio of 19 properties across a fast-growing Indian market. “It’s a relentless, 365/24/7 kind of business,” says Paul, an enthusiastic art collector who also serves on a number of nonprofit and industry boards. “Having some...
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Julia Hanna
- 01 Sep 2004
- News
Bill Dunaway (MBA 1964)
A self-described SOB — son of the boss — Bill Dunaway grew up working in his father’s pharmacy in Marietta, Georgia, a town of 61,000 outside Atlanta. After expanding the business to a chain of 18 drug stores, Dunaway sold the operation in 1989 and opened the 1848...
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- 23 Sep 2010
- News
How Did You Spend Your Summer Vacation?
A recent issue of the Harbus offers a quick glimpse of what a few MBAs have been up to over the past three months. Internships based in the United States (at Major League Baseball, MTV Networks, and the U.S. Treasury Department, among...
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- 25 Jul 2012
- News
Movie Magic
swipe of a credit card. “Automated retail sounds better,” suggests Gregg Kaplan (MBA 1997). Recruited by McDonald’s to help start new businesses within the fast-food giant, in 2002 Kaplan oversaw the installation of six kiosks in View Details
- 01 Jun 2005
- News
Transforming the IRS
Returns is a way for me to state my deep conviction that any organization, even a tax collection agency, can serve its stakeholders at higher levels than it ever imagined — if its leaders resolutely and passionately set out to do so. What...
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- 28 Jun 2011
- News
Bold Ascent
demanding mountaineering expeditions, Baka instead dresses in shorts and hiking shoes in order to slip off for a quick post-work trek in the Berkeley Hills or, if he’s at home in Hong Kong, one of the many peaks on Lantau Island where he...
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