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- All HBS Web (349)
- Faculty Publications (14)
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- 30 Nov 2017
- News
Happy Meals (Are Here Again)
demarcation. Now the workers are on the floor, delivering orders or helping customers with the new kiosks; Karavites has updated his employee training to include a focus on customer interaction. Average customer count is up at this...
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- 01 Mar 2012
- News
Putting Ghosts to Rest
who reflects on his experiences in Rwanda and how unfamiliar environments abroad can lead to reevaluating traditional notions of business risk and social return. It was late at night, and I was tired. Perfect timing for my inner consultant to become narrow and...
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- 19 Aug 2010
- News
Catchphrases, Mottos, and Cheers
Merrill Watts. The lyrics went thus: Chorus: “We be E, from the Worm Deck to the sky/We be E, and we be E till we die./Verse 1: When it comes to Marketing, we’d all just as soon forget,/Cold calls and openings, all they do is make you sweat./” Repeat the chorus. Verse...
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- 19 Sep 2012
- News
On a Sound Track
business at the intersection of consumer electronics, media, and lifestyle branding. Skullcandy, which Andrus helped build with founder and former CEO Rick Alden, is expecting between $280 and $300 million in revenues this year. The Bulletin caught View Details
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
not luck. It’s the ability to recognize opportunity. Louis Pasteur said, ‘Chance favors the prepared mind.’ I was ready.” Indeed, he was. Summoning his HBS skills and McKinsey experience, Rogers quickly went about rounding up the $1...
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- 01 Oct 2002
- News
What's Cookin'
shifts. Today, Pasta Cuisine employs approximately twenty workers; eight make up a “core” group that has been with the business for over ten years. In an industry with notoriously high turnover, developing strategies for hiring and...
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Hanna, Julia
- 01 Mar 2019
- News
The Fight Beyond
Slovakia that morning: They were there to bring an end to the war. Green and his team were under orders to support the Slovak National Uprising. Three weeks earlier, Slovak partisans had risen up against the country’s Nazi-allied...
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- 01 Mar 2004
- News
Ron Shaich’s Café Society
satisfaction in the food industry. People love coming to Panera Bread — last week we served four million customers! They get what we’re doing. As I travel the country I find it amazing that people come up and thank me. It feels great...
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- 01 Oct 2002
- News
The Class of 1977
two years at Soldiers Field had prepared us to size up a competitor, motivate employees, and gain market share, but we could not have anticipated the many other ways in which our leadership skills would be put to the test. Much has been...
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Desmond Wong
- 01 Jun 2009
- News
Cynthia Carroll
several fatalities there. There were 28,000 employees at that mine; we brought people up from below ground and worked to retrain and refocus them. We lost millions of dollars while production was curtailed, but it was the right thing to...
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- 01 Dec 1996
- News
An Entrepreneurial Journey
get to my nicotine patch. When she suggests some other "items" that might be tossed off the plane unless they settle down, I decide it's probably prudent to go cold turkey for a few hours. So, after what feels like the longest flight in the history of aviation, I slap...
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- 22 Nov 2017
- News
How to Build a Winning Culture on a Losing Team
going lose about 100 games." She said, "So is your plan to be mad 100 nights a year?" Which was a really interesting insight. So the office does go up and down with wins and losses in terms of emotion because most of us are feisty and...
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- 01 Dec 2013
- News
Faculty Q&A: Playing the Hits
planet, she was touring as a supporting act for New Kids on the Block—a boy band beyond their glory years. Part of what explains her meteoric rise is her talent. But it's not sufficient to just have talent. Her manager did an excellent job, View Details
- 13 Mar 2018
- News
Leadership Lessons from the “Lone Survivor” Mission
where I can really give things the fair treatment and the value they deserve, and understand that it's not the end of the world. People aren't dying. People aren't losing their lives. This is something that we can accomplish through some blood, sweat, and tears, and...
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- 01 Jun 2019
- News
City on a Hill
pollution on local fauna. That evening, just up the hill in the high-ceilinged dining room of Laurel House, those same children will eat a meal served by a recovering opioid addict whom Marietta hired fresh out of a treatment program....
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- 01 Apr 2002
- News
Urban Evolution - HBS Research on the Inner City
complex and a science museum, renovating the theater district, cleaning up the waterfront area, restoring the city's NFL franchise, securing the rights to house the Rock and Roll Hall of Fame and Museum, and...
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- 02 Oct 2017
- News
Radical Generosity for the Real World
Subscribe on iTunes Subscribe on SoundCloud More Skydeck episodes Dan Morrell: Growing up in a single parent household outside of Chicago, Ami Campbell's (MBA 1997) thoughts on money were mainly focused on scarcity. As she writes in the...
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- 16 May 2018
- News
ALUMNI NVC Finals and Regional Roundup
co-working/accelerator space Grand Central Tech in Manhattan. Three teams made the final cut to advance to the Global Rounds. George Hessler (MBA 1985) was named the regional winner with Magma Trading, “a trading platform that allows dealers to View Details
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Margie Kelley
- 01 Mar 2005
- News
In the Blood
Chimneys for a fee of $100,000. “We’re nothing more than glorified farmers here, but it’s a fun business, and there’s a little bit of glamour to it,” says Clay, who grew up in the small town of Mt. Sterling, Kentucky. His family was in...
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- 01 Jun 2003
- News
Books
writes, “is a car stuck in a rut: Managers put the pedal to the metal and dig the rut deeper.” In Revival of the Fittest, he offers managers the tools and frameworks they need to get their organizations rolling once again. — Deborah Blagg...
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