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All HBS Web
(6,641)
- People (30)
- News (1,497)
- Research (3,553)
- Events (7)
- Multimedia (9)
- Faculty Publications (2,442)
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- 01 Apr 2020
- News
White-Collar Job Security Exposes Huge Gap With Service Industry
- 06 Apr 2021
- News
Disrupting the Waste Management Industry with Technology
- 31 Aug 2016
- News
Managing McDonald’s Makeover
(McDonald's) (McDonald's) McDonald’s has a new head of US operations: Chris Kempczinski (MBA 1997). The former Kraft executive takes over effective January 1, and comes, according to the Associated Press, a year after new McDonald’s CEO Steve Easterbrook took over and...
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- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
"institutions have to fully understand and be able to implement superior customer service. "Each service interaction forms the basis of a consumer's perceptions of the overall quality of an organization," the authors continue. "How well a...
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- 01 Mar 2023
- News
The Exchange: Micro Management
Image by John Ritter In the 50 years since modern microfinance was introduced as a tool to fight poverty, institutions have distributed hundreds of millions of loans to people in developing countries. Such loans are repaid at rates often as high as 98 percent. Those...
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- 11 May 2022
- News
Are You Tracking the Customer Service Metrics That Really Count?
- 01 Dec 2004
- News
Clubs Offer Popular Management Programs
For thirteen weeks last year, Kelli Socarras got a taste of life as an HBS student. She read two case studies each week, debated management solutions in class, and learned from top executives in a wide range of industries. She...
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- 20 Feb 2014
- News
Managing the World’s Trouble Spots
and philanthropy and executive director of the Mattel Children's Foundation, based in El Segundo, California.) “Business can be the greatest force for good on this planet.” At ExecWB, Goodwin and his team recruit for-profit partners to reach into developing countries...
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Jill Radsken
- 01 Dec 1998
- News
Managing the Business of Life
interview, we catch up with the group for another update. Not surprisingly, much has changed over the past decade in their households and in their careers. In the profiles that follow, our protagonists once again candidly discuss how they are View Details
- 14 Nov 2021
- News
Vikram Gandhi—HBS Professor and Managing Partner at Asha Impact Fund
- 19 Aug 2010
- News
Marketing Analysis Tools for Managers
- 05 Sep 2018
- News
Asia's waste management failures reach crisis levels
- 08 Apr 2011
- News
Management Matters In Health Care, Too
MBA students alike, the implications of that view are huge. For policymakers, the message is that cost cutting alone does nothing to improve the quality of care and probably will reduce it. Is anyone in Washington listening? For MBA students, the message is that...
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- 01 Feb 1997
- News
Merton Discusses Risk Management at Dean's Seminar
increasingly must make sophisticated financial decisions. Last November, Robert C. Merton, the George Fisher Baker Professor of Business Administration at HBS, discussed this problem and elaborated on the importance of risk management in...
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Elizabeth McNair