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All HBS Web
(3,122)
- People (11)
- News (713)
- Research (1,734)
- Multimedia (8)
- Faculty Publications (782)
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- 11 Dec 2012
- News
Volunteers on the frontline of services delivery
- 01 Dec 2012
- News
Four Ways to Reinvent Service Delivery
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
services industry, where call centers have moved beyond their most obvious function -- as low-cost channels for resolving a myriad of customer concerns -- to become a powerful means of service View Details
- 15 Mar 2016
- News
Health Care Delivery Innovations That Integrate Care? Yes!
- 01 Sep 2014
- News
New Idea: On-Demand Package Delivery
potential customers on Facebook and LinkedIn, and purchase mover’s dollies to help them make deliveries. The cofounders successfully tested Boxxify throughout April and May in Boston’s Back Bay, where their research showed only 3 percent of buildings have doormen. They...
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Francis Storrs
- 01 Feb 2000
- News
Financial Services 24/7
efficiency has led to mergers," says Dwight Crane. "What were nine banks in Boston, Hartford, and Providence, for instance, is now one megabank. Firms now need to capture a larger share of each customer's business," Crane observes, noting...
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Susan Young
- 30 Aug 2018
- News
Sharing a Passion for Art
Groundbreaking for the museum took place three years later. Collecting and Sharing A museum director manages exhibits and oversees daily activities in Voorlinden’s 20 galleries, library, educational space, auditorium, conservator’s...
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- 01 Apr 1998
- News
Speakers Share Triumphs and Challenges
profits. In his first visit to HBS, Corzine spoke in January to a large Burden Hall audience about opportunities in, and the outlook for, the investment banking sector. He predicted good times ahead for the industry amid strong demand for its View Details
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James E. Aisner
- 08 Apr 2014
- News
Harvard Startup Boxxify Aims to End Missed Package Deliveries
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Professional Services
- 01 Dec 2014
- News
Ask the Expert: A Fair Share
Rent out your house, your car, even your bike—are there any limits to what people will part with (and what regulators will allow) in the new sharing economy? We called on Shelby Clark (MBA 2010)—founder of the car-sharing View Details
- 01 Mar 2005
- News
Women Entrepreneurs Share Insights at WSA Conference
THE CHALLENGE: Ana Shukla shares advice on securing venture capital. Karen Kerrigan and Brigitte Baumann (far left, center) stressed the importance of mentors and networks. As a first-time entrepreneur, Ana Shukla launched a...
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- 11 Feb 2015
- News
Dedicated to a public service mission
Wrendon Hunt (MBA 2012) was raised to be an upstander. “My father always talked about serving causes greater than ourselves,” says Hunt, who is a 2014–2015 White House Fellow. He describes his yearlong appointment at the Department of Labor as “stimulating and...
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- 23 Oct 2019
- News
Negotiators Share Lessons from High-Stakes Global Diplomacy
Madeleine Albright was interviewed for the American Secretaries of State Project, a collaboration among faculty members at HBS, Harvard Kennedy School, and Harvard Law School designed to extract lessons in negotiation and diplomacy for today’s leaders in public View Details
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University Collaborations
- 14 Apr 2017
- News
How Airbnb's redesign aims to combat discrimination on the service
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
strategic and general management issues facing service organizations as well as the management of service in manufacturing companies. The multidisciplinary unit focuses on three functions critical to the...
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Susan Young
- 01 Dec 2010
- News
Rent Out Your Ride
service with Web site sign-up and programmed cards that provide members with access to owners’ vehicles in home driveways or parking lots. Clark says that a key ingredient is personalizing the service: Renters are reminded that they are...
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