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All HBS Web
(953)
- People (1)
- News (117)
- Research (677)
- Events (1)
- Multimedia (1)
- Faculty Publications (356)
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- 01 Mar 2018
- News
@Soldiers Field
Complex was hoisted into place in November. After its completion in 2020, it will be home to more than 1,800 students, researchers, and faculty from the Harvard John A. Paulson (MBA 1980) School of Engineering and Applied Sciences. VALUE...
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- 01 Sep 2015
- News
Case Study: Golden Ticket
when you see what kinds of dogs are eating the dog food. —Uli Riebe (MBA 2011) The company has a chance to become an ecosystem. By focusing on what it has, it can plug into other companies to form value View Details
- 01 Jun 2001
- News
HBS Press Books in Brief
Relationships as Valuable Assets, by Robert C. Blattberg, Gary Getz, and Jacquelyn S. Thomas, is the first book to provide a unifying framework and practical tools for measuring customer value — the potential profitability of each...
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- 25 Feb 2020
- News
Beyond the Plastisphere
profitable into their value chain.” The firm has certified supply chains in Thailand and Indonesia, which are among the worst contributors of plastic ocean debris, and plans to expand into other parts of...
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- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and services delivered; the quality of the process; and employee loyalty, satisfaction,...
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Susan Young
- 01 Sep 2010
- News
Faculty Books
The New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance by Marshall Fisher and Ananth Raman (Harvard Business Press) Professor Raman and his coauthor explain how to use analytics to better...
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- 01 Dec 2017
- News
Ask the Expert: Human Intelligence
Superintelligence: Paths, Dangers, Strategies to better understand the issues. + ONLINE web-only content Do you see AI replacing the need for humans completely as it’s applied in certain value chain roles in...
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April White
- 01 Oct 2001
- News
Industry-Related Clubs Offer Alumni a New Resource
amazed by how people have embraced the club. Allegra J. Young (MBA '95), founder and president of the HBS Alumni Association for Technology Industries, agrees that industry-specific clubs are of great value to the School's graduates....
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- 01 Jun 2017
- News
Case Study: Something New
design the company’s real value proposition? The Answers: Why not have a set of silhouettes with customizable features at a range of price points? With X bod- ices and Y skirts and Z trims, the bride now has a large number of...
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April White
- 01 Dec 2008
- News
Designing Change
Courtesy Pentagram Graphic designers have created some of the world’s best-known logos, from Coke to Mercedes to McDonald’s. Yet their role in establishing a company’s identity is not always understood or valued by senior management. In...
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Julia Hanna
- 23 Apr 2016
- News
Tipping His Cap to Open Source
deconstructs the traditional software value chain at big tech employers like Oracle and IBM. “What are the boundaries of an organization going forward in a world where information and content are open or can...
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- 11 Dec 2014
- News
Fashion's Retail Revolution
Dressing by Number Dressing by Number Ivy Ross Creating the Shopping Experience of the Future Creating the Shopping Experience of the Future Today, though, the case studies are on a multitude of fashion businesses—“fast fashion” chain...
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- 01 Mar 2017
- News
Case Study: Moment in the Sun
a large hotel chain reached out to express interest, Hoskins began to see the promise of B2B sales in the hospitality market. “They got the value right away,” says Hoskins. “It’s automatic: Your customers...
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Dan Morrell
- 25 Feb 2020
- News
Alumni and Faculty Books for March 2020
Edited by Margie Kelley Alumni Books Valuing U.S. National Parks and Programs by Linda J. Bilmes (MBA 1984) Routledge In Valuing U.S. National Parks and Programs, author Linda J. Bilmes develops a...
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- 24 Feb 2014
- News
Why Raising Retail Pay Is Good for the Gap
- 22 Feb 2022
- News
Savings and Loam
process was painful, he concedes, but federally insured deposits would make all the pain and suffering worthwhile by clearing a key blockage in the system. While he was building Walden Local and its supply chain of small farms and...
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- 01 Sep 2017
- News
A Jolt for the African Coffee Industry
inability to get one of the espresso-based drinks to which he had grown attached during his years working in finance in New York. Dozie hopes to solve both the supply and the demand problems with Café Neo, a coffeehouse chain he and his...
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- 01 Dec 2019
- News
Capitalizing the Corner Shop
photo by Getty Images photo by Getty Images When Samuel Ejeh decides to open a new location for his Lagos-based supermarket chain Grocery Bazaar, he likes to move quickly. But expansion is capital-intensive, constraining his cash flow,...
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Dan Morrell
- 01 Mar 2018
- News
Case Study: On the Record
pay for that speed, Kelleher says. The Question: Gold Rush Vinyl could reduce that time even further—to two weeks—if it solves supply chain bottlenecks in sourcing the record jackets and the plastic resin used in production. As a new...
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April White
- 06 Dec 2021
- News
Tipping Point
November and December, these women typically awake before dawn to pick the coffee cherries in the cooler morning air. Then they spend days tending to the drying beans, meticulously sorting them for sale. To ensure that more of the value...
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