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- All HBS Web (132)
- Faculty Publications (21)
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- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer DataUse It
technology at all but with the way you are collecting and using your data, experts say. Although getting your CRM program in order is an essential component of achieving customer loyalty, there's much more that you need to do. "Marketers need a good, thoughtful...
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by Jean Ayers
- 03 May 2011
- First Look
First Look: May 3
PublicationsThe Power of Small Wins Authors:Teresa M. Amabile and Steven J. Kramer Publication:Harvard Business Review 89, no. 5 (May 2011) Abstract What is the best way to motivate employees to do creative work? Help them take a step forward every day. In an...
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Sean Silverthorne
- 07 Feb 2012
- First Look
First Look: February 7
that will deliver corporate performance. Finally, I conclude that the field will ultimately require a framework that puts firms at its center. Benefiting from Location: Knowledge Retrieval Authors:Juan Alcácer and Wilbur Chung...
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Sean Silverthorne
- 27 May 2009
- First Look
First Look: May 27, 2009
industry and services. Although each Mubadala investment is supposed to earn large returns, the strategy balances financial against "strategic" returns. ADIA and Mubadala are the institutional architecture to manage the wealth...
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Martha Lagace
- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
can provide a valuable source of product differentiation. And finally, advances in development tools (e.g., computer-aided design) coupled with a move to more open architectures and technical standards have driven down the cost of...
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by Sean Silverthorne
- 08 Feb 2011
- First Look
First Look: Feb. 8
learning challenges presented by rapid knowledge growth, uncertainty, and complexity in dynamic settings. We test whether there are additional performance benefits to using deliberate learning activities and whether the effectiveness of...
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Sean Silverthorne
- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
higher quality employee-company matches. While centralized hiring can ensure that enough resources are invested in consistently hiring people aligned with company values, it can also neglect unit managers’ knowledge about which...
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Sean Silverthorne
- 30 Oct 2007
- First Look
First Look: October 30, 2007
cognitive processes through which a problem is interpreted associatively in terms of something that has been experienced in the past. Despite recognition's centrality to strategic choice, we have limited knowledge of its nature and its...
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Sean Silverthorne
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
highlight the pros and cons of each knowledge production model, help identify the scope of the empirical generalization of prior studies comparing the information quality of the two production models, and offer implications for...
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Sean Silverthorne
- 14 Feb 2012
- First Look
First Look: February 14
PublicationsTeaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy Author:Amy C. Edmondson Publication:Jossey-Bass, in press Abstract Continuous improvement, understanding complex systems, and promoting...
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Carmen Nobel
- 19 May 2009
- First Look
First Look: May 19, 2009
integrated services. While Barge's new organization is not yet fully in place, he is determined to win the Bank of America business and moves quickly to hire a senior account manager and establish an organizational architecture that will...
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Martha Lagace
- 15 Feb 2011
- First Look
First Look: Feb. 15
abstract is unavailable at this time. Download the paper: http://www.hbs.edu/research/pdf/10-067.pdf How Firm Strategies Influence the Architecture of Transaction Networks Authors:Jianxi Luo, Daniel E. Whitney, Carliss Y. Baldwin, and...
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Sean Silverthorne
- 06 Nov 2012
- First Look
First Look: November 6
Publications The Architecture of Innovation: The Economics of Creative Organizations Author: Josh Lerner Publication: Harvard Business Press Books, 2012 Abstract Innovation is a much-used buzzword these days, but when it comes to creating...
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Sean Silverthorne
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
the day to day urgency of running the business. We have enough knowledge to understand the big market forces, see patterns from other businesses, and can help drive an engaged dialogue. For the engineering-centric founders, you can think...
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by Julia Austin
- 01 Jul 2008
- First Look
First Look: July 1, 2008
Working PapersCollaborative Architectures for Innovation Authors:Gary P. Pisano and Roberto Verganti Abstract Collaborative innovation has become a hot topic in innovation today. Scholars, consultants, and the business press all urge...
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Martha Lagace
- 02 Aug 2011
- First Look
First Look: August 2
working paper shows that the costs faced by multinational corporations in managing governments and political risk grew sharply. Download the paper: http://www.hbs.edu/research/pdf/12-003.pdf The Architecture of Transaction Networks: A...
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Sean Silverthorne
- 30 Jun 2009
- First Look
First Look: June 30
effect of variation in experience on performance. The problem is that variation in experience improves a team's information processing capacity and knowledge base but also creates coordination challenges. We hypothesize that team...
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Martha Lagace
- 07 Oct 2008
- First Look
First Look: October 7, 2008
Phenomenological Assumptions and Knowledge Dissemination within Organizational Studies Authors:Corinne Bendersky and Kathleen L. McGinn Abstract Phenomenological assumptions-assumptions about the fundamental qualities of the phenomenon...
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Martha Lagace
- 03 Feb 2009
- First Look
First Look: February 3, 2009
Instead, virtual team learning behaviors are likely to be shaped by boundaries that delimit timely access to relevant knowledge and skill. In conclusion, we discuss implications for future virtual team learning research. Download the...
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Martha Lagace
- 06 Jun 2005
- Research & Ideas
Microsoft vs. Open Source: Who Will Win?
it), the development cycle is significantly shorter. Proponents of OSS claim that if this demand-side learning (as we call it) is sufficiently strong, OSS will oust traditional software. In addition, software engineers claim that the better View Details