Filter Results
:
(50)
Show Results For
- All HBS Web (114)
- Faculty Publications (14)
Show Results For
- All HBS Web (114)
- Faculty Publications (14)
Sort by
- 31 Jan 2023
- Op-Ed
Can Insurance Technology Solve the Uninsured Driver Problem?
Insurance Research Council. Drivers without insurance face catastrophic financial risks in the event of an accident and risk thousands of dollars in fines and impoundment of their vehicles if they are caught driving without insurance. And...
View Details
- 24 Apr 2019
- Research & Ideas
The 'Amazon Effect' Is Changing Online Price Competition—and the Fed Needs to Pay Attention
just across time but also across locations,” Cavallo says, adding that these are important decisions for corporate executives wrestling with dynamic pricing. “Studying fairness concerns seems crucial to know how firms might be able to use View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information...
View Details
- 11 Oct 2022
- Research & Ideas
Shrinking the Racial Wealth Gap, One Mortgage at a Time
Hiring more minority loan officers could help people of color secure significantly more home loans and address one of the biggest factors driving the racial wealth gap, new research finds. In the white-dominated US banking industry,...
View Details
- 03 Feb 2003
- Research & Ideas
Web Services
service technologies from a provider, customer, and investor perspective. Customers are concerned with integration and driving down costs, said Steven Lewis, Microsoft's general manager of .net market development. "There is a lot of...
View Details
- 23 Sep 2014
- First Look
First Look: September 23
http://hbr.org/product/Opening-the-Valve--From-S/an/415016-PDF-ENG Harvard Business School Case 415-023 Belk: Towards Exceptional Scheduling With 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an View Details
Keywords:
Sean Silverthorne
- 29 Feb 2000
- Research & Ideas
Whence IT Value?
storage capacity, bandwidth and memory — especially on a per-dollar basis — are driving the observed business benefits. However, all of these have been getting better, faster and cheaper at about the same rate throughout the history of...
View Details
Keywords:
by Andrew McAfee
- 01 Mar 2018
- What Do You Think?
Two Decades Later, is the 'New Economy' Finally Here?
discovered that those valuable information assets either lacked value or were, in some cases, nonexistent. Old Economy problems involving misunderstood and overvalued financial instruments appeared, driving unemployment to heights not...
View Details
Keywords:
by James Heskett
- 15 Sep 2003
- Research & Ideas
The Lessons of New-Market Disruption
very inexpensive commodity components that perform basic computations in household appliances, like irons and toasters. At the time, microcontroller manufacturers were just beginning to use automated test equipment. Although the...
View Details
- 01 Feb 2017
- What Do You Think?
Is the Next Jobs Crisis Just Ahead?
the perspective. Sandeep offered that one of the key factors to be considered global demographics. “You have an aging population in the West, which when coupled with increased barriers on cross border immigration would result in acceleration of View Details
- 17 Nov 2015
- First Look
November 17, 2015
performance. O'Rourke and her team were able to drive almost immediate improvement in the district's sales growth and profitability and in other key areas such as customer service scores. How can O'Rourke ensure that these stores continue...
View Details
Keywords:
Sean Silverthorne
- 05 Apr 2011
- First Look
First Look: April 5
exploit Chinese offshore deposits. In 2010 he is trying to decide how to drive further growth in a company that has grown 556 times in less than 30 years, with profits grown 2,600 times. He believes that the way CNOOC has been managed, a...
View Details
Keywords:
Sean Silverthorne
- 30 Aug 2011
- First Look
First Look: August 30
video ads. In a controlled experiment, joy and surprise were assessed through automated facial expression detection for a sample of ads. Concentration of attention was assessed through eye tracking and retention of viewers by recording...
View Details
Keywords:
Sean Silverthorne
- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
certainly opening, and it is a global window. All advanced economies, even those with universal insurance, are starting to confront the reality that the healthcare system is not aligned to drive value for the patient, or the health...
View Details
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
sensitive to the solicited person’s gender, with women responding more than men. These results shed light on the factors that drive employees’ engagement in organizational tasks, beyond regular duties, and provide insights on how to...
View Details
Keywords:
Dina Gerdeman
- 07 Jan 2015
- Research & Ideas
The Quest for Better Layoffs
liability standards, Feuerstein ended up spending more money than he had. And the company went bankrupt. View VideoA middle-aged worker whose job was replaced by automation reflects on how the loss changed her life. As with many HBS...
View Details
- 01 Jul 2019
- Research & Ideas
The Airbnb Lesson for Startups? Success Takes More Than Technology
power stems from its ability to identify and meet evolving customer needs, not its technology, says Thales S. Teixeira, author of the new book Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption. The company...
View Details
- 19 May 2014
- Research & Ideas
Why Companies Should Compete for Your Privacy
Competition drives the supply of services with a low level of disclosure, since some customers will choose to pay more for a service in exchange for keeping their personal information under wraps. Competition ensures that services that...
View Details
- 19 Oct 2015
- Research & Ideas
Business Research that Makes for Smarter Public Policy
putting an automated pollution meter at a factory’s fence line—compares to actual inspections in gaining compliance. Toffel agrees: “The question of which approach is more effective is a perfect one for scholars to pursue. I hope someone...
View Details
Keywords:
by Michael Blanding
- 19 May 2016
- Research Event
Crowdsourcing, Patent Trolls, and Other Research Insights Highlighted at Harvard Business School Symposium
looking to hire. Holding contests to seek advice from the crowd may help companies fill the need for innovative answers more cheaply and quickly. “Contests create incentives and drive parallel search,” Lakhani said. “What you want when...
View Details
Keywords:
by Dina Gerdeman & Carmen Nobel