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- Faculty Publications (122)
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- April 2008 (Revised October 2008)
- Case
TD Canada Trust (A): The Green and the Red
By: Dennis Campbell and Brent Kazan
The case series illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers...
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Keywords:
Mergers and Acquisitions;
Customer Focus and Relationships;
Customer Satisfaction;
Commercial Banking;
Profit;
Balanced Scorecard;
Organizational Change and Adaptation;
Banking Industry;
Canada
Campbell, Dennis, and Brent Kazan. "TD Canada Trust (A): The Green and the Red." Harvard Business School Case 108-005, April 2008. (Revised October 2008.)
- 03 Feb 2003
- What Do You Think?
Can Business Schools Teach the Craft of Getting Things Done?
is right and being able to put it into practice in organizations include: (1) the use of memory and custom as a substitute for thinking, (2) fear of making a mistake which prevents employees from acting on knowledge, (3) measurements, including misused View Details
Keywords:
by James Heskett
- 31 Mar 2009
- First Look
First Look: March 31, 2009
their share of insured patients but do not decrease their share of uninsured patients. Government hospitals do not make any discernable change in their customer mix after a merger. Conceptual Foundations of the Balanced View Details
Keywords:
Martha Lagace
- January 2012
- Article
How Leaders Kill Meaning at Work
By: Teresa Amabile and Steven J. Kramer
Senior executives routinely undermine creativity, productivity, and commitment by damaging the inner work lives of their employees in four avoidable ways. This article is based on analysis of hundreds of work diaries from professionals describing everyday events that...
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Keywords:
Leadership;
Creativity;
Performance Productivity;
Motivation and Incentives;
Innovation Strategy;
Performance;
Strategic Planning;
Leading Change;
Balanced Scorecard;
Mission and Purpose
Amabile, Teresa, and Steven J. Kramer. "How Leaders Kill Meaning at Work." McKinsey Quarterly, no. 1 (January 2012): 124–131.
- 13 Nov 2012
- First Look
First Look: November 13
on Balanced Scorecard Commentaries Author:Robert S. Kaplan Publication:Journal of Accounting & Organizational Change 8, no. 4 (2012) Abstract This paper provides the author's insights about five papers...
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Keywords:
Sean Silverthorne
- 28 Apr 2015
- First Look
First Look: April 28
Management: Can a Balanced Scorecard Change a Culture? By: Gibbons, Robert, and Robert S. Kaplan Abstract—Agency theorists, historically, have analyzed what kinds of performance measures should be used in...
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Keywords:
Sean Silverthorne
- March 1995
- Case
Donald Salter Communications, Inc.
By: Stuart C. Gilson and Jeremy Cott
A new CEO is hired to manage the turnaround of a family-owned newspaper publisher. In a departure from previous management, he implements a new compensation scheme that explicitly ties executive pay to market-value-based measures of firm performance. Because the...
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Keywords:
Family Business;
Transformation;
Asset Management;
Wages;
Balanced Scorecard;
Family Ownership;
Motivation and Incentives;
Valuation;
Journalism and News Industry
Gilson, Stuart C., and Jeremy Cott. "Donald Salter Communications, Inc." Harvard Business School Case 295-114, March 1995.
- October 1993
- Case
Wertheim Schroder/Schroders
By: Rosabeth M. Kanter, Kalman D. Applbaum, Lisa Gabriel and Pamela A. Yatsko
In 1986, Wertheim & Co. of New York entered into a joint venture with Schroders plc of London to form the investment bank Wertheim Schroder. By 1993, there were numerous successes as the partners pursued joint opportunities, but there were also areas in which...
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Keywords:
Joint Ventures;
Investment Banking;
Partners and Partnerships;
Alliances;
Horizontal Integration;
Outcome or Result;
Balanced Scorecard;
New York (city, NY);
London
Kanter, Rosabeth M., Kalman D. Applbaum, Lisa Gabriel, and Pamela A. Yatsko. "Wertheim Schroder/Schroders." Harvard Business School Case 394-053, October 1993.
- 12 Jan 2010
- First Look
First Look: Jan. 12
http://hbr.org/2010/01/managing-yourself-five-ways-to-bungle-a-job-change/ar/1 Managing Alliances with the Balanced Scorecard Authors:Robert S. Kaplan, David P. Norton, and Bjarne Rugelsjoen...
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Keywords:
Martha Lagace
- January 1996 (Revised December 2005)
- Case
First Community Bank (A)
First Community Bank, a bank-within-a-bank at Bank of Boston, was established in 1990 as a unique venture to serve urban communities. By 1995 it has achieved profitability but must manage relationships with the mainstream at Bank of Boston, serve as a change agent and...
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Keywords:
Banks and Banking;
Business Ventures;
Business and Community Relations;
Agency Theory;
Change Management;
Leadership;
Balanced Scorecard;
Mission and Purpose;
Organizational Structure;
Problems and Challenges;
Banking Industry;
Boston
Kanter, Rosabeth M. "First Community Bank (A)." Harvard Business School Case 396-202, January 1996. (Revised December 2005.)
- 08 Nov 2016
- First Look
November 8, 2016
Group, a Chinese hotel chain that opened about 2,000 hotels during its first decade in business, uses Balanced Scorecard (BSC) metrics to promote both consistency of service and an entrepreneurial attitude...
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Keywords:
Sean Silverthorne
- 04 Jan 2012
- First Look
First Look: January 4
112-048 This auto parts company has just ousted its longtime CEO and founder, and the new, professional CEO is badly in need of a coherent strategy, clear objectives and metrics, and initiatives that are aligned with the strategy and objectives. Will the View Details
Keywords:
Carmen Nobel
- 17 May 2004
- Research & Ideas
Why We Don’t Study Corporate Responsibility
consequences their practices have. To help managers become more effective, we suggest that researchers should investigate the challenge that managers face: how organizations can balance their economic effects and their effects on human...
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Keywords:
by Manda Salls
- May 2008 (Revised September 2014)
- Teaching Note
TD Canada Trust (A), (B), and (C)
By: Dennis Campbell
- 11 Dec 2012
- First Look
First Look: Dec. 11
Transworld Auto Parts had to implement its new strategy flawlessly to survive the auto industry upheaval. The new CEO asked her leadership team to craft strategy maps and balanced scorecards to help each...
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Keywords:
Sean Silverthorne
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