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- All HBS Web (198)
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- 09 Jan 2020
- Book
Rethinking Business Strategy in the Age of AI
challenges that these digital businesses have to deal with to provide an effective, unbiased service that protects the rights of consumers. And we can learn a lot from this new generation of digital firms as we watch them try to navigate...
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by Dina Gerdeman
- 04 Mar 2019
- What Do You Think?
What’s the Antidote to Surveillance Capitalism?
provided by us willingly.” George Yurieff put it this way: “If you are concerned about your privacy and want to somehow protect yourself to some extent, start paying for services which you want to use stop posting (send directly to your...
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- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
1989 about service in the auto industry, Ford Motor Co.: Dealer Sales and Service, puts it best: “Nothing much has changed over 25 years. The experience is still generally awful.” Sure, there have been pockets of customer-service...
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- 15 Mar 2017
- Lessons from the Classroom
More Than 900 Examples of How Climate Change Affects Business
This word cloud is composed of blog posts by more than 900 students describing how individual organizations are likely to be affected by climate change. Image by Patrick Clapp Last fall, first-year MBA students at Harvard Business School received a new assignment in...
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- 11 Apr 2011
- Lessons from the Classroom
Teaching a ‘Lean Startup’ Strategy
course, Eisenmann teaches cases on cloud storage company Dropbox and the social search service Aardvark. Both firms' founders were early practitioners of the lean startup method. The Dropbox team initially...
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- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber and has consulted with WeWork and...
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by Kristen Senz
- 20 Aug 2014
- Research & Ideas
Why the ALS Ice Bucket Challenge is a Social Media Blockbuster
early Facebook fad, planking is the act of lying face-down in an incongruous place. It is the epitome of digital narcissism and any hint of motive other than "look at me" just clouds the picture. By contrast, the ALS ice bucket...
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by John Deighton
- 31 Jul 2018
- First Look
New Research and Ideas, July 31, 2018
largest insurance program. To meet this target, the government will rely on technology to effectively scale services, monitor quality, and ensure accountability. While India has seen great strides in informational technology development and outsourcing, cellular phone...
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Dina Gerdeman
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
solutions such as the construction of mobile COVID test units with medical teams, which have so far tested over 60,000 people. The design was donated to 10 hospitals and is now also available for free online. Case 2: Leverage and protect your clients ITCleaning is an...
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- 26 Jul 2004
- Research & Ideas
A Better Way to Negotiate: Backward
technical and management team members. Now running desperately low on cash, Perlman had to contend with many potential deal partners, including VCs, angels, and industrial partners (as potential sources of cash); consumer electronics firms, Internet View Details
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by James K. Sebenius
- 11 Jun 2020
- In Practice
Are Digital Organizations Better at Overcoming COVID?
pays to be nuanced here. A large portion of the challenges facing businesses are industrywide (and worldwide). For instance, hotels have government-imposed limitations on the services they can offer. These restrictions bind equivalently...
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by Danielle Kost
- 19 Feb 2018
- Sharpening Your Skills
Amazoned: Is Any Industry Safe?
Today, Amazon participates in so many industries that it takes a small army of researchers at HBS to track them all: retailing, cloud computing, book stores, grocery stores, digital consumer products, commercial real estate,...
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- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
EMC’s “federation” of companies, had set its sights on becoming a leading public cloud provider. Two years prior, VMware first entered the public cloud market with its vCloud Air offering. In order to gain...
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Carmen Nobel
- 30 Jan 2019
- What Do You Think?
Who Will Measure up to These Two Remarkable Leaders?
was to focus on a particular market segment.) Roger Hallowell, in a doctoral dissertation submitted some years later, took issue with that notion based on his observation of a small number of incredibly successful service organizations....
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- 15 Apr 2014
- First Look
First Look: April 15
controls, employment at target establishments declines 3% over two years post buyout and 6% over five years. The job losses are concentrated among public-to-private buyouts and transactions involving firms in the service and retail...
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Sean Silverthorne
- 21 Apr 2011
- Research & Ideas
Searching for Better Practices in Social Investing
say, a cloud computing company. "I think the [venture philanthropy] model really does work," he said. "It's long term and makes it hard to see short-term results. But we can show mounting evidence that when you put in...
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- 01 Jul 2013
- Research & Ideas
Crowdfunding a Poor Investment?
of creating a business. A few years ago, the amount of money needed to fund a new company would make this kind of investing just a drop in the bucket for most startups. Today, the bar to start a company has been lowered thanks to cloud...
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- 15 Jul 2015
- Research & Ideas
Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday
additional cost to Amazon, but represent huge value to the customer. It's a real differentiator for them because most of their competitors won't be able to offer those perks, and certainly not in the same place all at once." "[PERKS LIKE STREAMING MUSIC AND...
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- 07 Aug 2009
- What Do You Think?
Why Can’t Americans Get Health Care Right?
provided excellent comparative data of the kind that we have seen all too little in the public debate on the matter. And nearly everyone admirably avoided the political rhetoric that has clouded rational thought about a truly complex...
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- 06 May 2015
- What Do You Think?
Are You Ready for Personalized Predictive Analytics?
such as the new iWatch, and I'm offered a service that will alert my doctor of any health abnormalities via the device , I'm going to agree to that. My health will win out over privacy in that case." We have learned to live with and...
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by James Heskett